Operations Management : An Integrated Approach

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  • Edition: 4th
  • Format: Hardcover
  • Copyright: 2009-11-01
  • Publisher: Wiley
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With its abundance of step-by-step solved problems, concepts, and examples of major real-world companies, this text brings unparalleled clarity and transparency to the course. In the new Fourth Edition, all aspects of operations management are explained-its critical impact in today's business environments, its relation to every department in an organization, and the importance of an integrated supply chain focus. Quantitative and qualitative topics are balanced, and students are guided through the coursework that will help lay the foundations for their future careers.New to this edition: New Green supply chain management section in Chapter 4, and in Product and Process Design and Selection. New and expanded coverage of supply chain and services in every chapter. Greater emphasis on student success and the business. Select global issues are addressed in Chapter 4. New exercises and cases per chapter, including elementary exercises those for less experienced students. More problems with solutions for analysis and practice.Hallmark features: WileyPLUS Integrated Approach - Emphasis on integrated supply chain and process orientation - Cross-functional icons highlight interdisciplinary coverage "OM Across the Organization" summarizes the important concepts for each functional area. Virtual Company Interactive Consulting Case - Illustrates key OM concepts in a real life business situation. Students act as interns to complete assignments. - Each chapter contains a scenario that causes students to apply OM concepts to the cruise industry. Supply Chain Links at the end of each section to explain supply chain relationship with specific chapter topics. Before You Begin helps students solve quantitative problems by providing tips and hints to consider before proceeding to the solved problems. Classroom Response Systems: Special questions that offer quick quantitative problems for students to practice OM techniques within the classroom.

Table of Contents

Introduction to Operations Management
What Is Operations Management?
Differences between Manufacturing and Service Organizations
Operations Management Decisions
Plan of This Book
Historical Development
Toda's OM Environment
Operations Management in Practice
Operations Strategy and Competitiveness
The Role of Operations Strategy
Developing a Business Strategy
Developing an Operations Strategy
Strategic Role of Technology
Product Design and Process Selection
Product Design
The Product Design Process
Factors Impacting Product Design
Process Selection
Designing Processes
Process Performance Metrics
Linking Product Design and Process Selection
Technology Decisions
Designing Services
Supply Chain Management
What Is a Supply Chain?
Components of a Supply Chain for a Manufacturer
The Bullwhip Effect
Supply Chains for Service Organizations
Major Issues Affecting Supply Chain Management
The Role of Purchasing
Sourcing Issues
Supply Chain Distribution
Implementing Supply Chain Management
Supply Chain Performance Metrics
Trends in Supply Chain Management
Total Quality Management
Defining Quality
Cost of Quality
The Evolution of Total Quality Management (TQM)
The Philosophy of TQM
Quality Awards and Standards
Why TQM Efforts Fail
Statistical Quality Control
What Is Statistical Quality Control?
Sources of Variation: Common and Assignable Causes
Descriptive Statistics
Statistical Process Control Methods
Control Charts for Variables
Control Charts for Attributes
Process Capability
Six Sigma Quality
Acceptance Sampling
Implication for Managers
Statistical Quality Control in Services
Just-in-Time and Lean Systems
The Philosophy of JIT
Elements of JIT
Just-in-time Manufacturing
Total Quality Management
Respect for People
Benefits for JIT
Implementing JIT
JIT in Services
Principles of Forecasting
Steps in the Forecasting Process
Types of Forecasting Methods
Time Series Models
Causal Models
Measuring Forecast Accuracy
Selecting the Right Forecasting Model
Forecasting Software
Focus Forecasting
Combining Forecasts
Collaborative Planning, Forecasting, and Replenishment (CPER)
Capacity Planning and Facility Location
Capacity Planning
Making Capacity Planning Decisions
Decision Trees
Location Analysis
Making Location Decisions
Facility Layout
What Is Layout Planning?
Types of Layouts
Designing Process Layouts
Special Cases of Process Layouts
Group Technology (Cell) Layouts
Work System Design
Designing a Work System
Job Design
Methods Analysis
The Work Environment
Work Measurement
Setting Standard Times
Learning Curves
Independent Demand
Inventory Management
Types of Inventory
How Companies Use Their Inventory
Objectives of Inventory Management
Relevant Inventory Costs
ABC Inventory Record Accuracy
Inventory in Service Organizations
Determining Order Quantities
Mathematical Models for Determining Order Quantity
Why Companies Don;t Always Use the Optimal Order Quantity
Justifying Smaller Order Quantities
Determining Safety Stock Levels
Periodic Review System
The Single-Period Inventory Model
Aggregate Planning
The Role of Aggregate Planning
Types of Aggregate Plans
Aggregate Planning Options
Evaluating the Current Situation
Developing the Aggregate Plan
Resource Planning
Enterprise Resource Planning
The Evolution of ERP
The Benefits of ERP
The Cost of ERP Systems
Material Planning Systems
An overview of MRP
Types of Demand
Objectives of MRP
MRP Inputs
The MRP Explosion Process
Action Notices
Comparison of Lot Size Rules
The Role of Capacity Requirements Planning (CRP)
Scheduling Operations
High-Volume Operations
Low-Volume Operations
Scheduling Work
How to Sequence Jobs
Measuring Performance
Comparing Priority Rules
Sequencing Jobs through Two Work Centers
Scheduling Bottlenecks
Theory of Constraints
Scheduling for Service Organizations
Developing a Workforce Schedule
Project Management
Project Life Cycle
Network Planning Techniques
Estimating the Probability of Completion Dates
Reducing Project Completion Time
The Critical Chain Approach
Solutions to Odd-Numbered Problems
The Standard Normal Distribution
Company Index
Subject Index
Spreadsheet Modeling: An Introduction
Introduction to Optimization
Waiting Line Models
Master Scheduling and Rough-Cut Capacity Planning
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