Operations Management: An Integrated Approach

by Danny Samson , Prakash J. Singh

• ISBN13: 9780521700771
• ISBN10: 0521700779
• eBook ISBN(s): 9781107299344
• Edition: 1st
• Format: Paperback
• Copyright: 2008-06-23
• Publisher: Cambridge University Press

Summary

Operations Management: An Integrated Approach provides a state-of-the-art account of the systems, processes, people and technology that determine an organisation's strategy and success. With contributions from leading experts internationally, the text takes a comprehensive, comparative, and best-practice approach and applies this specifically to the Asia-Pacific region. Rigorous in scholarship yet eminently accessible in style, Operations Management is replete with pedagogical features - figures and tables, discussion exercises, 'Learnings from the Internet', and a diversity of long and short case studies from around the world. Students are taken on a seamless journey from the fundamentals of operations management, through to the multiple approaches, the various innovations, challenges and risks, and ultimately to models of sustainability and evaluative tools and techniques. The text effectively prepares future managers across every sector of the economy - whether in services, manufacturing, profit or non-profit environments - to lead, organise, plan and control a set of resources, in pursuit of identified goals.

Table of Contents

Operations within Organisations - Building Blocks

What is operations management and why is it important?

Operating system models

Key decisions in OM

Planning and controlling the use of operating assets and resources

Approaches to Understanding OM

Strategic approach to operations management

Processes and systems in operations management

Supply chain or network approach to operations management

Moving Forward with OM - Creating Competitive Advantage

Innovation, technology and knowledge management

Quality management in operations

Operations excellence

Challenges and Opportunities in Operations

Managing risk in operations

Sustainability in operations management

Operations management in different settings

Case Studies

Innovation in the biotechnology sector: the case of IDT Australia

New Zealand King Salmon:value-chain innovation

Pilila Clothing Company goes lean

From Singapore to the world: port management in Singapore

Striving for operations excellence within Queensland Rail Supply Division

Should I stay or should I go? Shiraishi Garments Company

Towards a green supply chain: Toyota Australia

Process analyses and improvement at Bartter Enterprises

Operations challenges at Firth Industries Limited,Wellington Division

Ford Motor Company: moving forward in Australia

Technology transfer at Hero Honda

Why is the patient resident time so long?: The case of St Martin's and Charity Private Hospital

Index

Table of Contents provided by Publisher. All Rights Reserved.