Operations Management for MBAs, 2nd Edition

by Jack R. Meredith; Scott M. Shafer

• ISBN13: 9780471000600
• ISBN10: 0471000604
• Edition: 2nd
• Format: Paperback
• Copyright: 2001-10-01
• Publisher: Wiley

Summary

Uses primarily service examples instead of manufacturing.* Contains realistic problems that real managers would encounter.

Table of Contents

The Nature of Operations	1	(19)
Operations	4	(7)
The Experience Economy	11	(3)
Operation Activities	14	(1)
Two Views of Organizations	15	(5)
Business Strategy and Global Competitiveness	20	(43)
Strategy Formulation	23	(9)
Focus	32	(5)
Strategic Frameworks	37	(4)
Global Competitiveness	41	(6)
Cost and the Role of Productivity	47	(3)
Responsiveness: Customization, Response Time, and Quality	50	(13)
Quality Management	63	(36)
Quality Management Perspectives	66	(14)
Process Capability	80	(4)
Statistical Quality Control	84	(15)
Product/Service Design	99	(35)
Three Stages in Output Selection and Design	102	(3)
The Selection Stage	105	(9)
The Product/Service Design Stage	114	(12)
Commercialization	126	(1)
Disruptive Technologies	127	(7)
Transformation System Design	134	(45)
Forms of Transformation Systems	138	(22)
Selection of a Transformation System	160	(4)
New Transformation Technologies and Reengineering	164	(15)
Capacity and Location Planning	179	(50)
Forecasting Purposes and Methods	183	(3)
Long-term Capacity/Location Planning	186	(15)
Short-term Capacity Planning	201	(28)
Schedule Management	229	(27)
The Sequence of Scheduling Activities	232	(6)
Aggregate Planning	238	(4)
Master Scheduling	242	(4)
Scheduling Services	246	(10)
Supply Chain Management	256	(25)
Defining Supply Chain Management	259	(1)
Strategic Advantages of Supply Chain Management	260	(1)
Supply Chain Elements	261	(13)
Role of Information Technology	274	(7)
The Beer Game	281	(4)
Inventory Management	285	(23)
General Considerations	287	(9)
Priorities for Inventory Management: The ABC Concept	296	(3)
The Economic Order Quantity (EOQ)	299	(9)
Material Requirements Planning	308	(25)
MRP for Dependent Demand	310	(12)
MRP Extensions	322	(11)
Just-in-Time Systems	333	(25)
History and Philosophy of Just-in-Time	336	(1)
Traditional Systems Compared with Just-in-Time	337	(14)
JIT: Benefits, Problems, and Service Applications	351	(7)
Project Management	358	(41)
Planning the Project	363	(4)
Scheduling the Project: PERT and CPM	367	(16)
Controlling the Project: Cost and Performance	383	(3)
Goldratt's Critical Chain	386	(13)
Appendix A	399	(2)
Index	401