Operations Management : A Strategic Approach

by Alison Bettley

• ISBN13: 9781412919036
• ISBN10: 1412919037
• Format: Paperback
• Copyright: 2005-10-03
• Publisher: SAGE Publications Ltd

Summary

'This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management? This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are: - Strategy - makes the case for regarding operations as a strategic asset in their own right - Methodology - examines the myriad of approaches taken towards process improvement - Technology - asks why problems associated with the implementation of technology continue to dog organisations - Human Issues - repositions human input to the top of the operational agenda

Table of Contents

Preface	viii
Acknowledgements	ix
Introduction	1	(4)
Alison Bettley
David Mayle
Tarek Tantoush
Theme 1 Operations as Strategy	5	(72)
Introduction to Theme 1: Operations as Strategy	7	(3)
Alison Bettley
David Mayle
Tarek Tantoush
Operations-based Strategy	10	(14)
Robert Hayes
David Upton
Resource-based Competition and the New Operations Strategy	24	(11)
Stephane Gagnon
Stakeholder Capitalism and the Value Chain	35	(13)
Edward Freeman
Jeanne Liedtka
Managing the Transition from Products to Services	48	(10)
Rogelio Oliva
Robert Kallenberg
In Defense of Strategy as Design	58	(19)
Jeanne Liedtka
Theme 2 Approaches and Techniques	77	(54)
Introduction to Theme 2: Approaches and Techniques	79	(3)
Alison Bettley
David Mayle
Tarek Tantoush
Leveraging Management Improvement Techniques	82	(12)
Kenneth J. Euske
R. Steven Player
A Critical Examination of the Business Process Reengineering Phenomenon	94	(13)
Stefano Biazzo
Best Practice in Business Excellence	107	(16)
John Oakland
Steve Tanner
Ken Gadd
The Fallacy of Universal Best Practices	123	(8)
H. James Harrington
Theme 3 The Role of Technology	131	(88)
Introduction to Theme 3: The Role of Technology	133	(3)
Alison Bettley
David Mayle
Tarek Tantoush
Technology, the Technology Complex and the Paradox of Technological Determinism	136	(9)
James Fleck
John Howells
IT-enabled Business Transformation: From Automation to Business Scope Redefinition	145	(19)
N. Venkatraman
Technology and Strategic Advantage	164	(14)
Robert M. Price
Technology Infusion in Service Encounters	178	(15)
Mary Jo Bitner
Stephen W. Brown
Matthew L. Meuter
Integrating Environmental Issues into the Mainstream: An Agenda for Research in Operations Management	193	(26)
Linda C. Angell
Robert D. Klassen
Theme 4 Human Issues	219	(78)
Introduction to Theme 4: Human Issues	221	(3)
Alison Bettley
David Mayle
Tarek Tantoush
Seven Practices of Successful Organizations	224	(20)
Jeffrey Pfeffer
A Framework for Linking Culture and Improvement Initiatives in Organizations	244	(15)
James R. Detert
Roger G. Schroeder
John J. Mauriel
Empowering Service Employees	259	(14)
David E. Bowen
Edward E. Lawler III
Client Co-production in Knowledge-intensive Business Services	273	(24)
Lance Bettencourt
Amy Ostrom
Stephen Brown
Robert Roundtree
Reflections, Implications and Propositions	297	(7)
Alison Bettley
David Mayle
Tarek Tantoush
Index	304