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9781841122496

Operations and Technology Express Operations 06.01

by
  • ISBN13:

    9781841122496

  • ISBN10:

    1841122491

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2002-04-03
  • Publisher: Capstone

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Supplemental Materials

What is included with this book?

Summary

Fast track route to mastering the management of operations and technology. Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness. Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy. Includes a glossary of key concepts and a comprehensive resources guide.

Author Biography

George Green was as a manager at British Rail from 1973 to 1986, much of the time in Operations Management. Since then, he has run his own training consultancy, specializing in people and operations management.

Table of Contents

Introduction to Express Exec
Introduction to Operations and Technology
Definition of terms: What is Operations?
The Evolution of Operations
The E-Dimension
The Global Dimension
Operations: The State of the Art
Operations Success Stories
Key Concepts and Thinkers
Resources
Ten Steps to Making Operations Work
Frequently Asked Questions (FAQs)
Index

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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