This thoroughly research-based book- written by two experts in the field Fred Massarik and Marissa Pei-Carpenter with contributions from other well-known professionals- reestablishes the connection between theory, research, and practice and affirms core OD values. They emphasize the "personhood" of the consultant and client, the relevance of "feel" and intuition combined with fact and technique, and the importance of real people doing real things in real time holistically. In addition to these core ideas, the authors outline new viewpoints that are especially relevant in today's rapidly changing world. They explain that quick-fix linear approaches are not likely to bring substantial lasting results and OD must be rooted in the vast knowledge available about the human condition-recognizing the complexity of real life. They also show how value is the essential cornerstone of organization development.

Fred Massarik is a professor emeritus of behavioral science and industrial relations and former chair of the behavioral and organizational science faculty in the Anderson School of Management at the University of California, Los Angeles. He is an original member of the National Training Laboratories Institute for Applied Behavioral Science (NTL) and consults internationally with corporate clients and universities. Marissa Pei-Carpenter is a business consultant focusing on strategic planning/ management decision-making, quality and continuous improvement, and teamwork. Her clients have included organizations such as AT&T, Toyota, Exxon Chemical, Allied Signal, Rockwell International, Unocal, Orange County Transportation Authority, Amgen, and the American Heart Association. Editorial Board: David Bradford, W. Warner Burke, Edith W. Seashore, Robert Tannenbaum, Christopher G. Worley, and Shaolin Zhang.

List of Tables and Figures.

Foreword to the Series.

Introduction to the Series.

Statement of the Board.

Acknowledgments.

Preface.

1. A Way In: Words, Values, and Management.

Words.

Values.

Management.

2. A Framework for OD Consultation.

The Nine Cs.

3. The Self.

The Levels of Self.

Revisiting the Johari Window by Joseph Luft.

Disclosure Exercise for the Johari Window by Barbara Brewer.

The Levels of the Self-Concept: A Summary.

Toward a Professional Self.

4. Working with the Client.

Some Thoughts About Technique.

The Client/Consultant Relationship.

The Client, Never Singular.

5. Rethinking the Issue of Change.

Not to Be Taken for Granted.

The Tao of Change.

Conceptual Models in Change.

What Is Complexity?

Strategy and Change.

OD Versus Change Management.

6. Changing Cultures: Concepts and Constraints.

Defining Culture.

Culture and OD.

Culture Change Dimensions.

Resisters to Culture Change.

7. Getting on with It: Entry,Contracting,and Engagement.

Entry.

Contracting.

Engagement.

Predicting Behavior and Visioning in OD.

Internal Versus External Consulting.

8. Diagnosis and Turbulence.

Creating Coherence and Focus in Diagnosis.

Modes and Strategies in Diagnosis.

9. Doing Something About It: The Intervention Concept.

Seeking Context.

OD Technologies and Their Classification.

OD Interventions or ôHelp! What Do I Do Now?ö by Ginger Lapid-Bogda.

An OD Intervention Study.

10. Intervention Scenarios.

Company Been Around.

Company EC.

Company Oilstep.

Healthco.

NIFPY Company.

Company Stickums.

Car-Go Company.

Compufix.

Rivoli Rivals Inc.

Toys.

Company Coachwell.

Company Communi-Coop.

Strategic Planning and Participative Approaches at the U.S. Air Force Space and Missile Center by Cheryl Gitlin.

11. Reflections and Perspectives.

The Gospel Chorus by Jerry B. Harvey.

The Use of Music in T-Group Training: A Spiritual Interlude by Norma Jean Anderson.

Putting Your Being First: The Spiritual Foundation for Becoming a Masterful OD Practitioner by Dean Anderson.

Of Time and the River by Robert Tannenbaum.

Returning to the Self: Two Views on Sensitivity Training.

12.Beyond the Horizon.

Re-Examining the Nine Cs.

Information Technology and Wisdom Management.

A Metaphor: The Search and the Ox.

Beyond the Ox.

Endnotes.

Bibliography.

About the Authors.

About the Editors.

Index

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