Organizational Behavior Experiences and Cases

by Marcic, Dorothy; Seltzer, Joe; Vaill, Peter

• ISBN13: 9780324048506
• ISBN10: 0324048505
• Edition: 6th
• Format: Paperback
• Copyright: 2000-08-07
• Publisher: South-Western College Pub

Summary

This text is a compilation of 67 engaging, flexible, and tested exercises for active learning of organizational behavior. Exercises range from the simple to the complex and can be implemented as individual or group activities. Self-inventories, role-plays, and case studies provide a diversity of experiences. A section of 11 short readings serves as an anchor to students new to experiential methods, group processes, and case analysis.

Table of Contents

Introduction to Organizational Behavior
Assumptions about People and Organizations	1	(4)
A Manager's Job	5	(4)
My Absolute Worst Job (or Boss): An Icebreaker	9	(2)
Personality and Attitudes
Personality Assessment: Jung's Typology	11	(6)
Locus of Control	17	(4)
Element B: An Interpersonal Relations Instrument	21	(8)
Perception and Attribution
Incongruent Perceptions: The Case of the ``Other Systems Group''	29	(2)
The Case of the Predictable Bikers	31	(2)
Defense Mechanisms	33	(2)
Learning and Reinforcement
The Learning-Model Instrument	35	(8)
What Does Learning Really Mean?	43	(2)
Work Motivation
Motivating the Simpsons	45	(4)
Work vs. Play	49	(4)
Mega Manufacturing	53	(4)
Motivating Performance: Goal Setting and Reward Systems
The Brady Bunch Experience Equity Theory	57	(4)
Team Ring-Toss---An Experiential Exercise	61	(4)
Work Stress
Assessing Your Level of Stress	65	(10)
Strategies for Managing Stress	75	(8)
Group and Team Behavior
Tower of Team Power	83	(4)
Wilderness Survival	87	(6)
Merger at Mother Hubbard Shoes	93	(2)
Windsock, Inc.	95	(4)
Tilt! An Exercise in Team Learning Under Competitive Conditions	99	(4)
Power and Political Behavior
Empowerment	103	(14)
Experiencing Influence Styles	117	(2)
A Simple---But Powerful---Power Simulation	119	(2)
Conflict and Negotiation
Management of Differences	121	(10)
Ugli Orange Case	131	(2)
Border Dispute	133	(2)
Prisoner's Dilemma: An Intergroup Competition	135	(2)
Leadership: Foundations
Take Me to Your Leader---An Imaginative Reflection	137	(6)
Path-Goal Leadership: The Pat Howard Role Play	143	(10)
Leadership Role Plays: Using Coaching and Counseling Skills	153	(2)
Leadership: Contemporary Developments
Leadership: Its Essence	155	(2)
Ten Minutes Until Crunch Time---A Role Play	157	(2)
The Teledon Industries Role Play	159	(2)
The President's Decision: A Role Play	161	(4)
Interpersonal Communication
Poor Listening Habits: Identifying and Improving Them	165	(4)
Feedback: Interpersonal Relationships in Groups	169	(2)
Decision-Making in Organizations
Improving Organizational Decision-Making	171	(6)
Minute Memos	177	(8)
Job Design
Job Design Exercises	185	(6)
Emily Fife and Learning a Living	191	(4)
Organization Design
The Four Frames Model: Analyzing a Hospital Department Consolidation	195	(6)
The Honda Case: Designing for Quality	201	(6)
Words-In-Sentences Company	207	(6)
Organizational Culture
Organizational Culture Assessment	213	(6)
Decisions at R. J. P. & B. Advertising	219	(2)
Organizational Change
Force Field Analysis	221	(4)
An Ancient Tale	225	(2)
Creativity
Tolerance for Ambiguity	227	(4)
Adaptors and Innovators	231	(4)
Developing Vivid Language	235	(2)
Management of Diversity
Becoming a Minority: Being Exposed to Cultural Diversity	237	(4)
Understanding Race and Gender Differences	241	(2)
What's in a Name: Cultural Meanings	243	(2)
International Cross-Cultural Management
Lao Bao's	245	(8)
The Owl: Cross-Cultural Sensitivity	253	(2)
Values and Ethics
Moral Dilemmas	255	(6)
Ethics in International Business	261	(4)
Integrative Cases and Exercises
SSS Software: An In-Basket Exercise	265	(12)
Organization Learning: Humpty Dumpty Takes a Fall	277	(2)
Casual Togs, Inc.	279	(8)
The Pleasure Boat Shipyard	287	(4)
The Leadership Self-Study Project	291	(2)
Professional Skills Assessment	293	(6)
Synthesis: Would You Hire Pat Howard?	299	(2)
Appendix 1: Readings
1-A. Instructions to New Groups	301	(3)
1-B. An Introduction to Cases	304	(4)
1-C. A Model for the Development of Skills	308	(1)
1-D. Participating in Role Plays	309	(1)
1-E. Learning from Inventories	310	(1)
1-F. Giving and Receiving Feedback	311	(2)
1-G. Analysis of Team or Group Effectiveness	313	(2)
1-H. On Using the Classroom as an Organization	315	(2)
1-I. Effective Group Participant Peer Evaluation (BARS Format)	317	(4)
1-J. Jung's Personality Typology	321	(7)
1-K. Observing and Understanding Group Processes	328	(6)
1-L. Change Itself Is Changing	334	(1)
Appendix 2: Roles and Other Confidential Information
Do not Read Until Instructed to do so.
2-A. The Teledon Industries Role Play---Role Description for Kim Woodhall	335	(2)
2-B. Ugli Orange Case---Role Description for Dr. Roland	337	(1)
2-C. Coaching and Counseling---Role Description for Pat Jones, Supervisor	338	(2)
2-D. The President's Decision---Role Description for John/Joan Ward	340	(1)
2-E. Path-Goal Leadership: The Pat Howard Role Play---Role Description for Pat Howard, Manager, Round 1	341	(1)
2-F. Border Dispute---TOP SECRET: Arak Negotiation Information	342	(4)
2-G. Experiencing Influence Styles---Role Description for Dale Williams	346	(1)
2-H. Ugli Orange Case---Role Description for Dr. Jones	347	(1)
2-I. Path-Goal Leadership: The Pat Howard Role Play---Role Descriptions for Subordinates, Round 1	348	(2)
2-J. Incongruent Perceptions---The Case of the ``Other Systems Group'':Part IIb	350	(1)
2-K. The President's Decision---Role Description for William/Wanda Carson	351	(1)
2-L. The Teledon Industries Role Play---Description for Robin Gerrity	352	(1)
2-M. The President's Decision---Role Description for James/Jane Jackson	353	(1)
2-N. Experiencing Influence Styles---Role Descriptions for Subordinates	354	(1)
2-O. Border Dispute---Scoring Protocol	355	(1)
2-P. Path-Goal Leadership: The Pat Howard Role Play---Role Description for Pat Howard, Manager, Round 2	356	(1)
2-Q. Coaching and Counseling---Role Description for Robin Smith, Subordinate	357	(2)
2-R. The Owl: Cross-Cultural Sensitivity---Role Description for X-ians	359	(2)
2-S. Poor Listening Habits: ABC Listening Sheet	361	(1)
2-T. The President's Decision---Role Description for Russell/Rita Haney	362	(1)
2-U. Path-Goal Leadership: The Pat Howard Role Play---Role Descriptions for Subordinates, Round 2	363	(2)
2-V. Border Dispute---TOP SECRET: Barkan Negotiation Information	365	(4)
2-W. Coaching and Counseling---Role Description for Observer	369	(3)
2-X. The Owl: Cross-Cultural Sensitivity---Role Description for Americans/Westerners	372	(1)
2-Y. Poor Listening Habits: NL Sheet	373	(1)
2-Z. Merger at Mother Hubbard Shoes---Chris Peters	374	(1)
2-AA. Incongruent Perceptions---The Case of the ``Other Systems Groups'':Part IIa	375	(1)
2-AB. The Teledon Industries Role Play---Description for Chris Reilly	376	(1)
2-CC. Merger at Mother Hubbard Shoes---Pat Johnson	377	(1)
2-DD. Border Dispute---Treaty	378