Organizational Behavior An Experiential Approach

by Osland, Joyce S; Kolb, David A.; Rubin, Irwin M; Turner, Marlene E.

• ISBN13: 9780131441514
• ISBN10: 0131441515
• Edition: 8th
• Format: Paperback
• Copyright: 2006-11-29
• Publisher: Pearson

Summary

Reflecting the state of the art in the practice of experiential learning,Organizational Behavior: An Experiential Approach8/e is teaching students general psychological principles andapplyingthat knowledge to social and organizational situations. It teaches students to become continuous learners, capable of responding to demands for change and new skills throughout their career.

Table of Contents

Foreword	xi
Preface	xiii
Setting the Global Stage: Introduction to the Workbook	xv
Class Activity: Mapping the Multicultural Classroom	xxv
Learning Points	xxvi
Part 1 Understanding Yourself and Other People At Work	1	(186)
The Psychological Contract and Commitment	2	(26)
Objectives	2	(26)
Vignette: Creating a Great Place to Work	2	(3)
Class Preparation	5	(2)
The Knowledge Base	7	(9)
Class Activity: Instructor/Participant Interviews	16	(3)
Learning Points	19	(1)
Developing OB Expertise	20	(1)
Action Scripts	20	(3)
Personal Application Assignment	23	(5)
Theories of Managing People	28	(20)
Objectives	28	(20)
Vignette: The Jack and Herb Show	28	(3)
Class Preparation	31	(3)
The Knowledge Base	34	(7)
Class Activity: Manager of the Year Acceptance Speech	41	(1)
Learning Points	42	(1)
Action Scripts	43	(2)
Personal Application Assignment	45	(3)
Individual and Organizational Learning	48	(26)
Objectives	48	(26)
Vignette: Why Dumb Things Happen to Smart Companies	48	(3)
Class Preparation	51	(5)
The Knowledge Base	56	(10)
Class Activity: The Learning Style Inventory	66	(1)
Creating a Diverse Learning Community	67	(1)
Learning Points	68	(1)
Action Scripts	69	(1)
Personal Application Assignment	70	(4)
Decoding Human Behavior and Personality	74	(21)
Objectives	74	(21)
Vignette: Buzzsaws and Whistleblowers	74	(1)
Class Preparation	75	(4)
The Knowledge Base	79	(7)
Class Activity: The Donor Services Case: What To Do About Juana?	86	(3)
Learning Points	89	(1)
Action Scripts	90	(1)
Personal Application Assignment	91	(4)
Individual and Organizational Motivation	95	(28)
Objectives	95	(28)
Vignette: A Winning Recipe	95	(2)
How to Change Your Boss	97	(3)
Class Preparation	100	(1)
The Knowledge Base	101	(13)
Class Activity: Diagnosing Motivation in the Donor Services Department	114	(1)
The Motivated Classroom	115	(1)
Learning Points	116	(1)
Action Scripts	117	(2)
Personal Application Assignment	119	(4)
Values and Workplace Ethics	123	(31)
Objectives	123	(31)
Vignette: Ray Anderson and The Natural Step	123	(2)
Class Preparation	125	(8)
The Knowledge Base	133	(11)
Class Activity: Weyco's Ban on Employee Smoking	144	(1)
Ethics in Everyday Worklife	145	(1)
Learning Points	146	(1)
Action Scripts	147	(2)
Personal Application Assignment	149	(5)
Personal Growth and Work Stress	154	(33)
Objectives	154	(33)
Vignette: Overload---What's Causing It and How to Solve It	154	(3)
Class Preparation	157	(6)
The Knowledge Base	163	(12)
Class Activity: The Life Line, Who Am I?, and the Past Experience Inventory	175	(4)
Learning Points	179	(1)
Action Scripts	180	(1)
Personal Application Assignment	181	(6)
Part 2 Creating Effective Work Groups	187	(202)
Interpersonal Communication	188	(30)
Objectives	188	(30)
Vignette: Communication Mistakes Only Really Smart People Make	188	(3)
Class Preparation	191	(3)
The Knowledge Base	194	(12)
Class Activity: Active Listening Exercise	206	(5)
Learning Points	211	(1)
Action Scripts	212	(2)
Personal Application Assignment	214	(4)
Perception and Attribution	218	(29)
Objectives	218	(29)
Vignette: The Blind Men and the Elephant	218	(1)
Class Preparation	219	(1)
The Knowledge Base	220	(11)
Class Activity: The Selection Committee	231	(11)
Learning Points	242	(1)
Action Scripts	243	(1)
Personal Application Assignment	244	(3)
Group Dynamics and Work Teams	247	(35)
Objectives	247	(35)
Vignette: Creating Hot Teams	247	(4)
Class Preparation	251	(1)
The Knowledge Base	252	(16)
Class Activity: The Inner-Outer Exercise	268	(7)
Learning Points	275	(1)
Action Scripts	276	(2)
Personal Application Assignment	278	(4)
Problem Solving	282	(30)
Objectives	282	(30)
Vignette: Why Not?	282	(3)
Class Preparation	285	(2)
The Knowledge Base	287	(10)
Class Activity: Cardiotronics Role-Play	297	(10)
Learning Points	307	(1)
Action Scripts	307	(2)
Personal Application Assignment	309	(3)
Managing Creativity	312	(25)
Objectives	312	(25)
Vignette: Bears and Honey Pots	312	(1)
Managing Creativity at SAS	313	(2)
Class Preparation	315	(4)
The Knowledge Base	319	(8)
Class Activity: Creativity Skits	327	(1)
Learning Points	327	(1)
Action Scripts	328	(1)
Personal Application Assignment	329	(8)
Conflict and Negotiation	337	(26)
Objectives	337	(26)
Vignette: Costa Rica's Alternative to Labor Conflict---Solidarismo	337	(1)
Class Preparation	338	(3)
The Knowledge Base	341	(12)
Class Activity: The Red-Green Game	353	(1)
Negotiation Exercise---The Film-making Equipment	354	(3)
Learning Points	357	(1)
Action Scripts	358	(2)
Personal Application Assignment	360	(3)
Managing Diversity	363	(26)
Objectives	363	(26)
Vignette: What's Your Eccentricity Quotient?	363	(1)
Class Preparation	364	(2)
The Knowledge Base	366	(13)
Class Activity: Cross-Cultural/Diversity Competency Skits	379	(1)
Cross-Cultural Training	379	(3)
Learning Points	382	(1)
Action Scripts	383	(1)
Personal Application Assignment	384	(5)
Part 3 Leadership and Management	389	(208)
Leadership	390	(31)
Objectives	390	(31)
Vignette: What Makes an Effective Executive	390	(5)
Class Preparation	395	(2)
The Knowledge Base	397	(12)
Class Activity: The Perfect Square	409	(2)
Learning Points	411	(1)
Action Scripts	412	(2)
Personal Application Assignment	414	(7)
Organizational Culture	421	(36)
Objectives	421	(36)
Vignette: The Fabric of Creativity	421	(3)
Class Preparation	424	(5)
The Knowledge Base	429	(16)
Class Activity: The Ecoquest Case	445	(2)
Assessing the Organizational Culture of Your Learning Group	447	(1)
Learning Points	448	(1)
Action Scripts	449	(2)
Personal Application Assignment	451	(6)
Decision Making	457	(32)
Objectives	457	(32)
Vignette: Pajama Talk	457	(1)
Jim Collins on Tough Calls	458	(5)
Class Preparation	463	(4)
The Knowledge Base	467	(14)
Class Activity: Team Analysis of Decision Cases	481	(1)
Learning Points	482	(1)
Action Scripts	483	(2)
Personal Application Assignment	485	(4)
Power and Influence	489	(32)
Objectives	489	(32)
Vignette: Getting Your Ideas Heard	489	(1)
Class Preparation	490	(2)
The Knowledge Base	492	(10)
Class Activity: Influence Role Play	502	(14)
Learning Points	516	(1)
Action Scripts	516	(2)
Personal Application Assignment	518	(3)
Empowerment and Coaching	521	(50)
Objectives	521	(50)
Vignette: A Piece of Work	521	(3)
Class Preparation	524	(2)
The Knowledge Base	526	(10)
Class Activity: The Enterprise Merger Game	536	(9)
Learning Points	545	(1)
Action Scripts	545	(2)
Personal Application Assignment	547	(24)
Performance Management	571	(26)
Objectives	571	(26)
Vignette: Leader as Developer	571	(1)
Class Preparation	572	(1)
The Knowledge Base	573	(14)
Class Activity: Performance Appraisal Role Plays	587	(2)
Learning Points	589	(1)
Action Scripts	590	(2)
Personal Application Assignment	592	(5)
Part 4 Managing Effective Organizations	597	(76)
Organization Design	598	(26)
Objectives	598	(26)
Vignette: Permeability in Action---Case Study of a Boundaryless Organization	598	(3)
Class Preparation	601	(2)
The Knowledge Base	603	(15)
Class Activity: Structure, Inc.	618	(1)
Learning Points	619	(1)
Action Scripts	620	(1)
Personal Application Assignment	621	(3)
Managing Change	624	(49)
Objectives	624	(49)
Vignette: Making Change	624	(6)
Rate your Readiness to Change	630	(5)
Class Preparation	635	(1)
The Knowledge Base	636	(17)
Class Activity: The Hollow Square Exercise	653	(3)
Learning Points	656	(1)
Action Scripts	657	(1)
Personal Application Assignment	658	(15)
Integrative Cases	673	(52)
The Donor Services Department	673	(4)
Custom Chip, Inc.	677	(8)
Celestial's Global Customer Team	685	(15)
Women and Global Leadership at Bestfoods	700	(25)
Index	725