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Respected scholars Eric Eisenberg, H.L. Goodall Jr., and Angela Trethewey continue to join the most respected and contemporary scholarship in the field with practical, hands-on application in this concise and readable introduction to organizational communication. Using the metaphor of creativity (getting what you want) and constraint (following established rules), this student-friendly textbook offers students opportunities to practice the theories and concepts they learn—including in this edition all new coverage of identity and difference in the workplace as well as social media, blogging, smartphone use, and other technological topics. The seventh edition is also available in affordable e-book formats that will fit with any budget.
Part I APPROACHING ORGANIZATIONAL COMMUNICATION
CHAPTER 1 Communication and the Changing World of WorkThe Inevitability of Change The Impact of Globalization on Organizing Outsourcing The Rise of the Global Company Challenges of Managing a Multicultural Workforce BOX: WHAT WOULD YOU DO? Religious Differences in the Classroom Global Economic Concerns Potential Abuses of Power in the Global MarketplaceBOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Globalization and You! Contemplating Security Concerns Understanding Urgent Organizations Relying on Communication NetworksChanges in the Meaning of Work The New Social Contract Ethical Concerns Quality of Life Issues BOX: WHAT WOULD YOU DO? Organizational Structure and Employee Well-BeingSUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY: THE CASE OF THE “ITALIAN” SHOES
CHAPTER 2 Defining Organizational Communication The Importance of Communication Definitions and ApproachesApproaches to Organizational Communication Communication as Information Transfer Communication as Transactional Process Communication as Strategic Control BOX: WHAT WOULD YOU DO? It's Not Personal, It's Just Policy: Organizational Ambiguity in Action Communication as a Balance of Creativity and Constraint Organizations as DialoguesBOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Online Networking Profiles: Balancing Creativity and Constraint Dialogue and the Situated Individual Definitions of Dialogue INTEGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMSCASE STUDY: THE MANY ROBERT SMITHS
PART II THEORIES OF ORGANIZATIONAL COMMUNICATION
CHAPTER 3 Three Early Perspectives on Organizations and CommunicationWhy Theory? Theories Are Partial Theories Are Partisan Theories Are Problematic Classical Management Approaches From Empire to Hierarchy From Resistance to Domination The Industrial Revolution Scientific Management BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Scientific Management at the Gym
Fayol’s Classical Management Bureaucracy Implications for Organizational Communication The Human Relations Approach Historical and Cultural Background What Is Human Relations? The Hawthorne Studies Reflections on Human Relations The Human Resources Approach Maslow’s Hierarchy of Needs McGregor’s Theory Y Management Likert’s Principle of Supportive Relationships SUMMARYKEY TERMS CASE STUDY I: RIVERSIDE STATE HOSPITAL
CHAPTER 4 The Systems Perspective on Organizations and CommunicationThe Systems Perspective The Origins of Systems Theory in the Sciences Biology and General Systems of Theory From Biology to Organizational Communication
What is a System? Environment and Open Systems BOX: WHAT WOULD YOU DO? Locavores, Sustainability, and Systems Interdependence Goals Processes and Feedback Openness, Order, and Contingency The Appeal of Systems Theory for Organizational Communication Peter Senge’s Learning Organization Karl Weick’s Sense-Making Model BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION: Making Sense of Your Equivocal Past
CASE STUDY II: CRISIS IN THE ZION EMERGENCY ROOM SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS
CHAPTER 5 Cultural Studies of Organizations and Communication The Cultural Approach Cultures as Symbolic Constructions Cultural Elements Historical and Cultural Background Competitive Pressures Interpretive Methodology Social Trends Three Views of Organizational Culture A Practical View BOX: WHAT WOULD YOU DO? “Shooting” Employees with Motivation An Interpretive View Critical and Postmodern Views BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION College Radio and Community SocializationSocialization: Integrating New Members into Organizational Cultures Anticipatory Socialization Organizational Assimilation Socialization and High-Reliability Organizations Socialization and Technology A Communication Perspective on Organizational CultureSUMMARY QUESTIONS FOR REVIEW AND DISCUSSIONKEY TERMS CASE STUDY I: STUDYING THE CULTURE OF MEETINGS CASE STUDY II: CULTURAL CONSTRUCTIONS OF GENDER AND SEXUALITY IN COLLEGE FRATERNITIES AND SORORITIES
CHAPTER 6 Critical Approaches to Organizations and Communication CRITICAL THEORY Historical and Cultural Background The Rise of Critical Theorizing in the United States BOX: WHAT WOULD YOU DO? The (Im)Possibilities of a Living Wage The Centrality of Power POWER AND IDEOLOGY BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Gender, Ideology, and Power in Career Paths The Hidden Power of Culture: Myths, Stories, and Metaphors The Hidden Power of Legitimation: Manufactured Consent and Concertive ControlDISCOURSE AND DISCIPLINE The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power The Technological Panopticon BOX: WHAT WOULD YOU DO? Unintentional Surveillance? RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP: ORGANIZING HEALTHY ORGANIZATIONS Resistance: Challenging Organizational Power and Control The Role of the Critical Researcher SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY I: RISKY BUSINESS: CONSENT, SAFETY, AND FIREFIGHTER CULTURE CASE STUDY II: RACING THROUGH THE HURRICANE OF AIRPORT SECURITY: ORGANIZATIONAL METAPHORS AND STANDING IN LINE
PART III CONTEXTS FOR ORGANIZATIONAL COMMUNICATION
CHAPTER 7 Identity and Difference in Organizational Life THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION IDENTITY AND DIFFERENCE AS ORGANIZATIONAL PRACTICES AND PERFORMANCES Identity Regulation Identity Work BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION “Making Sense” of Yourself in College IDENTITY AND DIFFERENCE AS FIXED AND "DETERMINED"ORGANIZATIONAL IDENTITIES INFLUENCE MEMBERS' SELVESIDENTITY NARRATIVES IN POPULAR CULTURE BOX: WHAT WOULD YOU DO? The Secret Identity of an English Professor SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY: VALUING IDENTITIES ACROSS FIVE GENERATIONS
CHAPTER 8 Teams and Networks: Communication and Collaborative WorkDEMOCRACY IN THE WORKPLACECOMMUNICATING IN TEAMS Types of Teams BOX: WHAT WOULD YOU DO? The Dilemmas of Participative Management at a University Communicative Dimensions of Teamwork Team Learning A Retreat from Teams? Positive CollaborationCOMMUNICATING IN NETWORKS Small-Group Communication Networks Emergent Communication Networks Analyzing Communication Networks BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Networking on Campus: Interorganizational Communication Networks The Digital Networked Society CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY I: SPELLMAN GARDENS CASE STUDY II: THE NETWORKED COMMUNITY
CHAPTER 9 Communicating Leadership LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR THEORETICAL FRAMES Trait Leadership Leadership Style Situational Leadership® Transformational Leadership Discursive Leadership LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS Habits of Mind Habits of Character Habits of Authentic Communicative Performance BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Grooming Servant Leaders through Service Learning and Community EngagementLEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES Openness Supportiveness Motivation Empowerment THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT Bullying in the Workplace BOX: WHAT WOULD YOU DO? Effective Responses to Bullies, Harassers, and Bosses Who Mistreat Subordinates Harassment and Sexual Harassment SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY: WHEN LEADERSHIP STYLES COLLIDE
CHAPTER 10 Organizational Alignment: Managing the Total Enterprise
POSITIONING THE ORGANIZATION Competitive Strategy Types of Business Strategies Strategy and the Business Life Cycle STRATEGIC ALIGNMENT BOX: EVERYDAY ORGANIZATIONAL COMMUNICATION Helping Colleges and Universities Do What They Do BestHUMAN RESOURCES Talent Organizational Development ORGANIZATIONAL LEARNING Learning Basic Skills Learning New Technologies \ BOX: WHAT WOULD YOU DO? Blogaholics and TwitterphilesEFFECTS OF COMMUNICATION TECHNOLOGY Synchronicity and Media Richness Social Media and the Urgent Organization Secrecy and Privacy Mediated Interpersonal Communication SUMMARY QUESTIONS FOR REVIEW AND DISCUSSION KEY TERMS CASE STUDY I: STRATEGICALLY ALIGNING SCHOOL FOOD POLICIES
APPENDIX A Field Guide to Studying Organizational Communication References Author Index Subject Index
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