A clearly articulated treatment of organizational communication,Organizational Communicationutilizes interviews to explore communication and misunderstandings at all levels of the organization. This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 100 leaders and workers in a variety of organizations. Unlike other books in this field,Organizational Communicationexplores organizational communication from the perspective ofallorganizational members, not just management.

Preface
Acknowledgments
Foundations
Introduction
Defining the Study and Practice of Organizational Communication
The Prevalence of Misunderstandings
The Changing Nature of Organizations
The Realities of a Diverse Workforce
Ethical Frameworks and Organizational Communication
Three Important Constructs
Summary
Classical Theories of Organizations
The Metaphor of the Machine Minimizing Misunderstandings Taylors
Theory of Scientific Management
Fayols Administrative Theory
Webers Theory of Bureaucracy
Summary
Humanistic Theories of Organizations
Human Relations Theory
Human Resources Theory
Summary
Systems Theory
Misunderstandings and the Organization as a System
Systems Framework Principles of General Systems Theory
Characteristics of Organizations as Systems
Contingency Theory
The Learning Organization
Summary
Organizational Culture and Critical Theory
Organizational Culture Theory
Critical Theory
Summary
The Communicative Organization
Talk as Action: Structuration and the Communicative Organization
The Communicative Organization Model
Summary
Challenges and Misunderstandings
Realistic Recruitment
When Applicants and Organizations Misrepresent Themselves
The Costs of Traditional Recruiting
Addressing the Problem: Realistic Recruitment
Realistic Recruitment and the Communicative Organization
Summary
Socialization of New Members
The Need for Information
Organizational Assimilation
Organizational Socialization
Emotions in Organizational Settings
The Challenges of Work and Family
Summary
Conflict in the Organization
Defining Conflict
How Does Conflict Start?
Consequences of Conflict
Individual Conflict Styles
Organizational Responses to Conflict
Individual and Organizational Conflict
Management and Resolution Strategies
Summary
Superior-Subordinate Communication
Nature and Importance of the Superior-Subordinate Relationship
The Prevalence of Misunderstandings in the Superior-Subordinate Relationship
A Dyadic View of the Superior-Subordinate Relationship
Communication Activities
Superior to Subordinate Communication Activities
Subordinate to Superior Women and the Superior-Subordinate Relationship
Summary
Peer and Co-Worker Communication
Nature of Relationships in Organizations
Relationship Development in the Workplace
Positive Consequences of Workplace Relationships
Negative Consequences of Workplace Relationships
Romantic Relationships in the Workplace Relationship
Deterioration Strengthening Workplace Relationships
Summary
Organizational Teams
Characteristics of Teams
Teams at Work
Self-Managed Work Teams
Virtual Teams
Effective Teams
Misunderstandings and Organizational Teams
Summary
Leaders and Leadership
Overview of Leadership
Development of Leadership
Theories Communication
Concepts and Effective Leadership
Responsibilities of Leadership
Power and Ethics in Leadership
Final Thought: Passion
Summary
Communication Technology in the Organization
Overview of Communication Technology
Communication Technology and Virtual Way
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