A clearly articulated treatment of organizational communication, Organizational Communicationutilizes interviews to explore communication and misunderstandings at all levels of the organization.#xA0;#xA0;#xA0;#xA0; #xA0; This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 160 leaders and workers in a variety of organizations. Unlike other books in this field, Organizational Communicationexplores organizational communication from the perspective of allorganizational members, not just management.

PREFACE

ACKNOWLEDGMENTS

PART ONE: FOUNDATIONS

CHAPTER ONE: INTRODUCTION

Defining the Study and Practice of Organizational Communication

The Changing Landscape of Organizations

Communication Technology and the Organization

The Realities of a Diverse Workforce

Ethical Frameworks and Organizational Communication

The Communicative Organization Model

Anticipate Misunderstandings

Misunderstandings and Conflict

Social Interaction

Strategic Communication Planning

Summary

CHAPTER TWO: CLASSICAL THEORIES OF ORGANIZATIONS

The Metaphor of the Machine

Minimizing Misunderstandings

Taylor’s Theory of Scientific Management

Elements of Scientific Management

Scientific Management in the Modern Workplace

Fayol’s Administrative Theory

Principles of Management

Elements of Management

Weber’s Theory of Bureaucracy

Tenets of Bureaucracy

Bureaucracy in the Modern Workplace

Summary

CHAPTER THREE: HUMANISTIC THEORIES OF ORGANIZATIONS

Human Relations Theory

Misunderstandings and the Emergence of the Worker

The Beginning of the Human Relations Movement: The Hawthorne Studies

The Emergence of Communication: Chester Barnard

Theory X and Theory Y: Douglas McGregor

Human Resources Theory

Four Systems of Management: Rensis Likert

Blake and Mouton’s Managerial Grid

Summary

CHAPTER FOUR: SYSTEMS THEORY

Misunderstandings and the Organization as a System

Systems Framework

Principles of General Systems Theory

Characteristics of Organizations as Systems

Systems Theory and Conflict

Contingency Theory

The Learning Organization

Summary

CHAPTER FIVE: ORGANIZATIONAL CULTURE

Roots of Organizational Culture

Misunderstandings and Organizational Culture

Definitions of Organizational Culture

Elements of Organizational Culture

Values

Symbolic Elements

Role Elements

Interactive Cultural Elements

Context Elements

Two Perspectives on Organizational Culture

Culture as Variable

Culture as Root Metaphor

Schein’s Model of Organizational Culture

Summary

CHAPTER SIX: CRITICAL THEORY

Organization as a Site of Domination

Concepts: Power, Ideology, Hegemony, and Concertive Control

Communication and Critical Theory

A Critical Approach to Communication Technology

Critical Theory: Issues and Challenges

Creating a More “Human(e)” Workplace

Feminist Organizational Communication Theorizing

Feminist Ethical Framework

Organizational Spirituality: Individual Practice & Organizational Commodification

Organizational Codes of Ethics: Responsibility & Control

Summary

PART TWO: CHALLENGES AND MISUNDERSTANDINGS

CHAPTER SEVEN: REALISTIC RECRUITMENT

When Applicants and Organizations Misrepresent Themselves

The Costs of Traditional Recruiting

Addressing the Problem of Applicant Misrepresentation

Addressing the Problem of Traditional Recruitment: Realistic Recruitment

How RJPs Work

The Medium of the RJP

Time of Administration of the RJP

Realistic Recruitment and the Communicative Organization

Summary

CHAPTER EIGHT: SOCIALIZATION OF NEW MEMBERS

Structuration Theory

The Need for Information

Organizational Assimilation

Anticipatory Socialization

Organizational Encounter

Organizational Identification

Metamorphosis

Criticisms of the Assimilation Approach

Organizational Socialization

Factors Affecting Socialization: Loyalty and Congruency

Socialization Processes

Summary

CHAPTER 9: SUPERIOR-SUBORDINATE COMMUNICATION

Nature and Importance of the Superior-Subordinate Relationship

The Prevalence of Misunderstandings in the Superior-Subordinate Relationship

A Dyadic View of the Superior-Subordinate Relationship

Communication Activities: Superior to Subordinate

Trust

Immediacy

Feedback

Compliance-Gaining

Humor

Communication Activities: Subordinate to Superior

Upward Influence

Communication Technology and the Superior-Subordinate Relationships

Effects of Culture on the Superior-Subordinate Relationship

Summary

CHAPTER 10: PEER AND CO-WORKER COMMUNICATION

Nature of Relationships in Organizations

Proxemics

Relational Balance

Interpersonal Needs

Relational Control

Relationship Development in the Workplace

Technology and Peer Relationships

Positive Consequences of Workplace Relationships

Negative Consequences of Workplace Relationships

Romantic Relationships in the Workplace

The Organizational Perspective on Workplace Romance

Relationship Deterioration

Summary

CHAPTER 11: ORGANIZATIONAL TEAMS

Characteristics of Teams

Relational Communication

Decision Making

Norms

Cohesiveness

Diversity

Satisfaction

Stress

Stuckness

Teams at Work

Types of Organizational Teams

Connecting Teams with the Environment

Self-Managed Work Teams

Virtual Teams

Effective Teams

Misunderstandings and Conflict in Organizational Teams

Negative Consequences of Team Conflict

Positive Consequences of Team Conflict

Summary

CHAPTER 12: LEADERS AND LEADERSHIP

Overview of Leadership

Development of Leadership Theories

Trait Approach to Leadership

Situational Approach to Leadership

Charismatic Leadership

Transactional and Transformational Leadership

Relational Leading

Feminist Perspectives on Leading

Responsibilities of Leadership

Leaders as Change Agents

Leading Responsibly

Corporate Social Responsibility

Passion

Summary

CHAPTER 13: GENDER AND EMOTION IN THE WORKPLACE

Overview

Professional and Managerial Work

Pink Collar Jobs

Gender Identity

Emotions in Organizational Settings

Emotional Labor

The Challenges of Work and Family

Balancing Work & Home through Technology and Virtual Ways of Working

Summary

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.