Organizational Communication for Survival

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  • Edition: 5th
  • Format: Paperback
  • Copyright: 2012-06-26
  • Publisher: SCHOOL GROUP

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A "handbook" for communicating in the work environment Assuming a unique perspective for an organizational communication text, this book focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments. This "survival guide for employees" centers on understanding how and why managers communicate the way they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. This text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students become more effective communicators in today's workforce. Learning Goals Upon completingthis book, readers will be able to: Communicate effectively with managers and peers Understand how and why managers communicate the way they do Differentiate between good and poor communication skills Note:MySearchLab with eText does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.comor you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205861989 / ValuePack ISBN-13: 9780205861989

Table of Contents

Prefacep. vii
The Nature of Organizationsp. 1
Types of Organizationsp. 2
Common Characteristics of All Organizationsp. 3
Organizational Environmentsp. 9
Preliminary Principles for Peonsp. 9
Viewing Organizationsp. 13
The Nature of Communication in Organizationsp. 15
Myths and Misconceptions about Communication in Organizationsp. 15
Organizational Communication Definedp. 18
Components of Communicationp. 19
Functions of Communication in Organizationsp. 24
Organizational Communication Networksp. 25
Formal Communication Flow and Impactp. 26
Nonverbal Behavior and Communicationp. 30
Significance of Nonverbal Communication in Organizationsp. 31
Functions of Nonverbal Messagesp. 32
Categories of Nonverbal Messagesp. 34
Immediacy and Organizational Communicationp. 39
Administration, Supervision, and Communicationp. 45
Supervisors' Duties: Subordinates∆ Viewsp. 45
Why Aren't Managers Doing Their Jobs?p. 48
To Supervise or to Administer? That Is the Questionp. 52
What Kind of Manager Do You Have?p. 54
Barriers to Effective Communicationp. 56
Climate Controlp. 56
Statusp. 58
Communication Overloadp. 59
Defensivenessp. 63
Personality, Temperament, and Communication Traitsp. 66
Personality and Temperamentp. 66
Temperament/Personality and Communicationp. 67
Communication Traitsp. 68
Sociocommunicative Orientations and Stylesp. 73
Organizational Orientations and Communication Traitsp. 82
Organizational Orientationsp. 82
Personality Typesp. 85
Organizational Orientations and Temperamentp. 90
Organizational Orientations, Temperament, and Communication Traitsp. 90
Organizational Orientations, Temperament, and Organizational Outcomesp. 90
Perceptions of People in Organizationsp. 94
Source Credibilityp. 96
Interpersonal Attractivenessp. 97
Homophilyp. 100
Approaches to Managementp. 104
Early Orientationsp. 105
Leadership Approachesp. 108
The Ideal Leader?p. 112
Management Communication Styles and Decision Makingp. 113
Decision Making and Communicationp. 115
Why Managers Select One MCS over Anotherp. 117
Identifying the MCSp. 120
Power and Statusp. 123
Nature of Statusp. 123
Status Symbolsp. 124
Communication and Statusp. 125
Powerp. 127
From the Peon's Perspectivep. 132
Organizational Culturep. 135
Defining Culturep. 135
Culture and Communicationp. 136
Cultural Terminologyp. 136
Organizations and Culturesp. 138
Ethnocentrismp. 141
Communication and Changep. 149
Why People Resist Change in Organizationsp. 149
Informal Communication Network Rolesp. 151
Innovativeness: The Willingness to Adoptp. 157
Introducing Changep. 159
Six Conditions Necessary for Successful Changep. 165
Disagreement, Conflict, and Groupthinkp. 168
Disagreement and Conflictp. 169
Tolerance for Disagreementp. 171
Conflict Preventionp. 175
Conflict Managementp. 176
Groupthink: Too Much Agreement for the Good of the Organizationp. 178
Effective Supervisory and Subordinate Relationshipsp. 185
Why Some Do Not Survive: 10 Common Communication Mistakesp. 188
How to Survive: Common Communication Strategies for Survivalp. 191
Discrimination and Pseudodiscriminationp. 198
The Need for Discriminationp. 198
The Evils of Discriminationp. 199
Making Evaluations Work (For You)p. 200
Staying Out of Trouble: The Peon Perspectivep. 202
Dealing with Pseudodiscrimination and Diversityp. 203
When All Else Fails … Get Outp. 205
Reasons for Leavingp. 205
On-the-job Legal Issuesp. 207
Filing a Complaintp. 208
Job Huntingp. 209
The Process of Separationp. 211
The Exit Interviewp. 211
The Transition to a New Jobp. 212
Indexp. 215
Table of Contents provided by Ingram. All Rights Reserved.

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