Organizational Intelligence : A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting

by Kenneth H. Silber (Silber Performance Consulting); Lynn Kearny

• ISBN13: 9780470543528
• ISBN10: 0470543523
• Format: eBook
• Copyright: 2009-11-01
• Publisher: Pfeiffer

Summary

Essential resources for training and HR professionalsKenneth H. Silber and Lynn KearnyOrganizational IntelligenceA Guide to Understanding the business of your organization for HR, Training, and Performance ConsultingOrganizational IntelligenceTo succeed, those who practice as training, HPT, ID, OD, HR, or IT professionals must understand the "language of business," and the key business issues and measures of the organizations we work for. Organizational Intelligence shows how to use the proven Business Logics Model to gather and synthesize the information needed to understand organizations, and how to align our work to key business issues, explain it in appropriate language, and measure it in a meaningful way."Kearny and Silber have taken the complex interrelated aspects of a business and broken them into components and key questions that can help anyone understand the essence of that business." -Julie O'Mara, past president, American Society for Training and Development"This book should be in your professional library. It provides models to understand how organizations work, and gives you tools to increase your business acumen and think like the CEO. It's your doorway to a seat at the table." -Dr. Roger M. Addison, CPT; past director, International Society for Performance Improvement, and past president, International Federation of Training and Development Organisations Ltd."Nobody can touch Ken Silber and Lynn Kearny for their clarity of thought and their ability to communicate. Organizational Intelligence provides the most useful, simple, and comprehensive approach to understanding your clients. Whether you are a newcomer or an old-timer, buy, borrow, or steal a copy. The job aids alone are worth the price." -Thiagi (Dr. Sivasailam Thiagarajan), two-time ISPI president, Gilbert Award-winning performance improvement guru"Organizational Intelligence is the cornerstone text for the HPT field we've been wanting for so long. It provides the organizational context for the work we do in a way that is understandable and useful. Both our new students and expert professors love it." -Jamie D. Barron, Ed.D., chair, Training & Performance Improvement, Capella University

Table of Contents

Preface

Acknowledgments

Introduction to the Business Logics Model

Why and How to Use the Model

How to Gather Data

The Business Logics Model in Detail

External Logic

Economic Logic

Strategy Logic

Customer Logic

Product Logic

Process Logic

Structural Logic

Case Study/Research

Case Study

Afterword

Author Biographies

References

Index

Web site

Summary Job Aid (for each component of the model)

Measures Worksheet

External Scan Worksheet

Internal Scan Worksheet

Table of Contents provided by Publisher. All Rights Reserved.