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Steve M. Jex, PhD, is a well-known researcher in workplace stress and consults for many organizations, including the United States Army. He teaches and directs graduate students at Bowling Green State University.
Thomas W. Britt, PhD, is a social psychologist specializing in work and family. He brings that expertise as well as his teaching experience with undergraduates to this new edition of Organizational Psychology. He teaches and directs graduate students at Clemson University.
Preface | p. xi |
Introduction to Organizational Psychology | p. 1 |
What Is Organizational Psychology? | p. 2 |
Organizational Psychology in Context | p. 3 |
The Scientist-Practitioner Approach | p. 5 |
Historical Influences in Organizational Psychology | p. 9 |
The Chapter Sequence | p. 17 |
Chapter Summary | p. 18 |
Suggested Additional Readings | p. 20 |
Research Methods and Statistics | p. 21 |
Methods of Data Collection | p. 22 |
Special Issues in Data Collection | p. 34 |
Statistical Methods in Organizational Psychology | p. 41 |
Special Issues in Statistical Analysis | p. 48 |
Chapter Summary | p. 55 |
Suggested Additional Readings | p. 57 |
Attraction and Socialization | p. 59 |
The Recruitment Process: An Organizational Perspective | p. 60 |
The Recruitment Process: The Applicant's Perspective | p. 63 |
Organizational Socialization | p. 67 |
The Impact of Diversity on Organizational Socialization | p. 90 |
Chapter Summary | p. 92 |
Suggested Additional Readings | p. 94 |
Productive Behavior in Organizations | p. 95 |
Defining Productive Behavior | p. 96 |
Job Performance | p. 96 |
Measurement of Job Performance | p. 103 |
Determinants of Job Performance | p. 109 |
Organizational Citizenship Behavior | p. 116 |
Innovation in Organizations | p. 122 |
Chapter Summary | p. 128 |
Suggested Additional Readings | p. 130 |
Job Satisfaction and Organizational Commitment | p. 131 |
Job Satisfaction | p. 131 |
Organizational Commitment | p. 152 |
Chapter Summary | p. 163 |
Suggested Additional Readings | p. 165 |
Counterproductive Behavior in Organizations | p. 167 |
Defining Counterproductive Behavior | p. 167 |
Ineffective Job Performance | p. 169 |
Employee Absenteeism | p. 175 |
Employee Turnover | p. 179 |
Less Common Forms of Counterproductive Behavior | p. 186 |
Chapter Summary | p. 195 |
Suggested Additional Readings | p. 197 |
Occupational Stress and Employee Health | p. 199 |
A Brief History | p. 200 |
Approaches and Terminology | p. 201 |
Occupational Stress Terminology | p. 202 |
Occupational Stress Models | p. 205 |
Workplace Stressors | p. 210 |
Reducing the Impact of Workplace Stressors | p. 221 |
Cross-Cultural Occupational Stress Research | p. 226 |
Generalizability | p. 226 |
Stressors Experienced | p. 227 |
Coping with Stress | p. 228 |
Chapter Summary | p. 229 |
Suggested Additional Readings | p. 229 |
Theories of Motivation | p. 233 |
Defining Motivation and Theoretical Approaches | p. 234 |
Need-Based Theories of Motivation | p. 235 |
Cognitive Process Theories of Motivation | p. 239 |
The Behavioral Approach to Motivation | p. 250 |
Self-Determination Theory | p. 254 |
Job-Based Theories of Motivation | p. 256 |
The Practical Value of Motivation Theories | p. 264 |
Chapter Summary | p. 265 |
Suggested Additional Readings | p. 267 |
Organizational Applications of Motivation Theory | p. 269 |
Some Basic Assumptions | p. 269 |
Behaviors Organizations Attempt to Influence | p. 270 |
Organizational Reward Systems | p. 272 |
Motivation through the Design of Work | p. 287 |
Organizational Disciplinary Procedures | p. 298 |
Chapter Summary | p. 300 |
Suggested Additional Readings | p. 302 |
Leadership and Influence Processes | p. 303 |
Defining Leadership | p. 303 |
General Approaches to Leadership | p. 306 |
Modern Theories of Leadership | p. 311 |
Power and Influence in Organizations | p. 326 |
Chapter Summary | p. 335 |
Suggested Additional Readings | p. 338 |
Group Dynamics and Behavior | p. 339 |
Why Do People Join Groups? | p. 340 |
Defining Characteristics of Groups | p. 341 |
Group Structure | p. 343 |
Stages of Group Development | p. 349 |
Intergroup Dynamics and Behavior | p. 355 |
Types of Intergroup Interactions | p. 355 |
Predictors of Intergroup Interaction Patterns | p. 358 |
Intergroup Conflict | p. 362 |
Improving the Quality of Intergroup Relations | p. 366 |
Chapter Summary | p. 371 |
Suggested Additional Readings | p. 373 |
Team Effectiveness | p. 375 |
Defining Team Effectiveness | p. 376 |
Models of Team Effectiveness | p. 378 |
Determinants of Team Effectiveness | p. 389 |
Behavioral Processes | p. 396 |
Enhancing the Effectiveness of Teams | p. 402 |
The Future of Teams in Organizations | p. 406 |
Chapter Summary | p. 407 |
Suggested Additional Readings | p. 409 |
Organizational Theory and Design | p. 411 |
What Is an Organizational Theory? | p. 412 |
Major Organizational Theories | p. 414 |
Determinants of Organizational Design | p. 421 |
Recent Innovations in Organizational Design | p. 432 |
Research on Organizational Design | p. 436 |
The Future of Organizational Design | p. 437 |
Chapter Summary | p. 438 |
Suggested Additional Readings | p. 440 |
Organizational Culture | p. 441 |
Defining Organizational Culture | p. 442 |
Models of Organizational Culture | p. 446 |
Manifestations of Organizational Culture | p. 447 |
The Development of Organizational Culture | p. 454 |
Measuring Organizational Culture | p. 456 |
Changing Organizational Culture | p. 458 |
The Impact of Organizational Culture | p. 464 |
Chapter Summary | p. 468 |
Suggested Additional Readings | p. 470 |
Organizational Change and Development | p. 473 |
What Is Organizational Development and Why Is It Used? | p. 473 |
A Brief History of Organizational Development | p. 475 |
The Theory Base of Organizational Development | p. 477 |
Organizational-Change Interventions | p. 486 |
Conditions Necessary for Successful Organizational Change | p. 497 |
Evaluation of Organizational-Development Programs | p. 502 |
Special Issues in Client-Consultant Relationships | p. 508 |
Chapter Summary | p. 511 |
Suggested Additional Readings | p. 513 |
References | p. 515 |
Author Index | p. 587 |
Subject Index | p. 611 |
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