Organizational Trust: A Cultural Perspective

by Edited by Mark N. K. Saunders , Denise Skinner , Graham Dietz , Nicole Gillespie , Roy J. Lewicki

• ISBN13: 9780521737791
• ISBN10: 0521737796
• Edition: 1st
• Format: Paperback
• Copyright: 2010-07-12
• Publisher: Cambridge University Press

Summary

The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.

Author Biography

Mark N. K. Saunders is Professor in Business Research Methods in the School of Management, University of Surrey. Denise Skinner is Associate Dean (Applied Research) and Professor of Human Resource Management in the Faculty of Business, Environment and Society, Coventry University. Graham Dietz is Lecturer in Human Resource Management at Durham Business School, Durham University. Nicole Gillespie is Senior Lecturer in Management at UQ Business School, The University of Queensland. Roy J. Lewicki is Irving Abramowitz Memorial Professor of Business Ethics and Professor of Management and Human Resources at the Max M. Fisher College of Business, The Ohio State University.

Table of Contents

List of figures	p. viii
List of tables	p. ix
Notes on editors	p. x
Notes on contributors	p. xii
Foreword	p. xix
Editors' acknowledgements	p. xxi
The conceptual challenge of researching trust across different 'cultural spheres'	p. 1
Unravelling the complexities of trust and culture	p. 3
Trust differences across national-societal cultures: much to do, or much ado about nothing?	p. 42
Towards a context-sensitive approach to researching trust in inter-organizational relationships	p. 87
Making sense of trust across cultural contexts	p. 107
Trust across different 'cultural spheres': inter-organizational studies	p. 127
Examining the relationship between trust and culture in the consultant-client relationship	p. 129
Checking, not trusting: trust, distrust and cultural experience in the auditing profession	p. 156
Trust barriers in cross-cultural negotiations: a social psychological analysis	p. 182
Trust development in German-Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context	p. 205
Culture and trust in contractual relationships: a French-Lebanese cooperation	p. 227
Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading	p. 255
Trust across different 'cultural spheres': intra-organizational studies	p. 279
The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies	p. 281
Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China	p. 311
Trust in turbulent times: organizational change and the consequences for intra-organizational trust	p. 336
The implications of language boundaries on the development of trust in international management teams	p. 358
The dynamics of trust across cultures in family firms	p. 383
Conclusions and ways forward	p. 405
Emerging themes, implications for practice, and directions for research	p. 407
Index	p. 424
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