A Passion for Excellence The Leadership Difference

by Austin, Nancy; Peters, Thomas J

• ISBN13: 9780446386395
• ISBN10: 0446386391
• Edition: Revised
• Format: Paperback
• Copyright: 1989-01-04
• Publisher: Grand Central Publishing

Summary

The New York Times Bestseller for over 9 months. The inspirational sequel to In Search of Excellence. DLC: Industrial management - U.S.

Table of Contents

Foreword	p. ix
Introduction: A Revolution Is Brewing	p. xv
Common Sense	p. 1
A Blinding Flash of the Obvious	p. 3
MBWA: The Technology of the Obvious	p. 9
Integrity and the Technology of the Obvious	p. 40
Customers	p. 43
Common Courtesy: The Ultimate Barrier to Competitor Entry	p. 47
No Such Thing as a Commodity	p. 59
"Mere Perception": On the Irreducible Humanness of Customers	p. 83
Quality Is Not a Technique	p. 114
The "Smell" of the Customer	p. 124
Some (More) Good Reading on Customers	p. 130
Innovation	p. 131
The Mythology of Innovation, or a Skunkworks Tale	p. 135
Three Skunks	p. 190
The Context of Innovation	p. 199
The "Smell" of Innovation	p. 228
Some (More) Good Reading on Innovation	p. 232
People, People, People	p. 233
Bone-Deep Beliefs	p. 237
Ownership!	p. 249
ApplauseApplause	p. 296
Some (More) Good Reading on People	p. 308
Leadership	p. 309
Attention, Symbols, Drama, Vision-and Love	p. 311
Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence	p. 346
Coaching	p. 382
Doing MBWA	p. 447
Excellence in School Leadership	p. 465
What Price Excellence?	p. 490
Afterword	p. 497
Some (More) Good Reading on Leadership	p. 554
Acknowledgments	p. 555
A Guide to Key Concepts	p. 563
Index	p. 567
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