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9780538706179

Passport

by
  • ISBN13:

    9780538706179

  • ISBN10:

    0538706171

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 1992-02-01
  • Publisher: Thomson Delmar Learning
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List Price: $171.95

Summary

Passport: An Introduction to Travel and Tourism provides a practical overview of the existing travel and tourism industry., Chapters feature personality and company profiles along with "A Day in the Life" job commentaries. Review materials, short scenarios, and chapter-correlated worksheets help develop decision-making skills and offer opportunities for research and learning outside the classroom. A comprehensive Instructor's Resource Manual is available.

Table of Contents

PART 1 WELCOME ABOARD
The Travel and Tourism Industry
2(25)
The Growth of Travel
2(5)
Travel as an Industry
7(2)
Profile: America West Airlines
9(3)
Profile
12(1)
Thomas Cook
The Travel Industry in the Marketplace
13(2)
Government and the Travel Industry
15(1)
Geography and the Travel Industry
16(1)
A Day in the Life of a Receptive Operator
17(6)
Worksheets
23(4)
The Travelers
27(26)
A Brief History of Travel
27(2)
Who Travels Today?
29(2)
Profile
31(1)
Conrad Hilton
Vacation and Leisure Travelers
32(3)
Domestic Vacation Travel
35(2)
A Day in the Life of Three Travelers
37(1)
Foreign Vacation Travel
38(5)
Inbound Tourism
43(3)
Profile: United States Travel and Tourism Administration
46(3)
Worksheets
49(4)
The Channels of Distribution
53(23)
Channels of Distribution
54(2)
Nonautomated Systems of Information
56(1)
Profile
57(3)
Anne Marie Powell
Automated Systems of Information
60(2)
Profile: Worldspan
62(3)
Other Uses of Automation
65(2)
A Day in the Life of an Airline Reservations Agent
67(1)
Career Opportunities
68(3)
Worksheets
71(5)
PART 2 TRANSPORTATION AND ACCOMMODATIONS
The Airline Industry
76(31)
A Brief History of Global Aviation
76(6)
Profile: The Boeing Company
82(1)
Types of Air Service
83(2)
Profile
85(1)
Edwin Colodny
Airports: Transportation Terminals for the Skies
86(3)
Regulation
89(5)
The Product
94(3)
Career Opportunities in the Airline Industry
97(2)
A Day in the Life of a Flight Attendant
99(4)
Worksheets
103(4)
The Surface Travel Industries
107(28)
The Railroad Industry
107(5)
Profile: The Chunnel
112(2)
The Motorcoach Industry
114(5)
The Car Rental Industry
119(1)
Profile
120(4)
Henry Ford
Mass Transit Systems
124(3)
Career Opportunities
127(1)
A Day in the Life of a Car Rental Agent
128(3)
Worksheets
131(4)
The Cruise and Steamship Industry
135(28)
The Origins of the Cruise Industry
135(4)
Cruises of Today
139(1)
Profile
140(6)
S.S. Norway
Cruise Marketing
146(1)
Profile
147(2)
Robert Dickinson
The Cruise as Product
149(4)
The Channels of Distribution
153(1)
The Regulation and Promotion of Cruises
154(1)
Career Opportunities
155(1)
A Day in the Life of a Purser
156(3)
Worksheets
159(4)
The Hospitality Industry
163(29)
A Brief History of Hospitality
163(2)
Modern Hotels and Motels
165(4)
Profile
169(2)
J. Willard Marriott, Sr.
Hotel Ownership
171(1)
The Hotel/Motel/Resort as a Product
172(7)
Profile: Bed and Breakfast
179(2)
The Channels of Distribution
181(2)
Career Opportunities
183(1)
A Day in the Life of a Front Desk Manager
184(3)
Worksheets
187(5)
PART 3 TOURISM SYSTEMS AND SERVICES
Destination Development
192(25)
Destinations Defined
192(3)
Destination Development
195(1)
Profile
196(3)
Club Med
A Day in the Life of a State Tourism Bureau Worker
199(4)
The Economic Impact of Destination Development
203(2)
The Social Impact of Tourism
205(1)
Profile: Mount Rushmore National Memorial
206(3)
Career Opportunities
209(4)
Worksheets
213(4)
The Recreation and Leisure System
217(28)
Types of Recreation Systems
217(1)
The Public Recreation and Leisure System
218(7)
Profile
225(1)
I.M. Pei
Commercial Recreation
226(2)
Profile
228(6)
Colonial Williamsburg
Recreation as Product
234(1)
Career Opportunities
235(1)
A Day in the Life of a National Park Student Intern
236(5)
Worksheets
241(4)
Tours and Charters
245(29)
A Brief History of the Package Tour
245(1)
The Modern Tour
246(2)
Tours, Tours, Tours
248(1)
Profile: The Tauck Family
249(5)
Profile: Tours for the Handicapped
254(1)
The Ingredients of a Tour
255(3)
Self-Regulation and Ethics
258(1)
The Tour as Product
259(2)
Charters
261(3)
The Channels of Distribution
264(1)
Career Opportunities
264(2)
A Day in the Life of a Tour Manager
266(3)
Worksheets
269(5)
PART 4 BUSINESS AND PROFESSIONAL TRAVEL
The Business of Business Travel
274(25)
Travel for Business
274(3)
The Frequent Business Traveler
277(1)
Transportation Systems and Business Travelers
278(2)
Profile: Frequent-Traveler Programs
280(4)
Hospitality Services and Business Travelers
284(1)
A Day in the Life of a Hotel Concierge
285(3)
The Channels of Distribution
288(1)
Profile
289(2)
John Bacon
Career Opportunities
291(4)
Worksheets
295(4)
Meetings, Conventions, and Incentive Travel
299(25)
The Where, What, and Why of Meetings
299(3)
Profile
302(2)
Alicia Vargas
The Marketplace
304(3)
The Role of the Meeting Planner
307(1)
A Day in the Life of a Meeting Planner
308(2)
Incentive Travel Programs
310(1)
Trade Shows and Exhibitions
311(1)
Profile: National Trade Shows, Inc.
312(2)
The Channels of Distribution
314(2)
Career Opportunities
316(3)
Worksheets
319(5)
PART 5 THE TRAVEL AND TOURISM MARKETPLACE
Travel and Tourism Distributors
324(25)
The Travel Agency as Intermediary
324(3)
Types of Travel Agencies
327(1)
Profile: Gilbert Haroche and Fred Kassner
328(2)
The Growth of the Travel Agency
330(3)
Profile: American Express Company
333(2)
Opening a Travel Agency
335(1)
How a Travel Agency Functions
336(3)
Other Travel and Tourism Distributors
339(1)
Associations
340(1)
Becoming a Travel Agent
340(1)
A Day in the Life of a Travel Agent
341(1)
Career Opportunities
342(3)
Worksheets
345(4)
Promotion and Sales
349(24)
Travel and Tourism Marketing
349(2)
Profile
351(1)
Michael Eisner
Advertising
352(4)
Other Types of Promotion
356(2)
The Promoters
358(3)
Profile: ``I Love New York''
361(2)
Sales
363(2)
A Day in the Life of an Outside Sales Representative
365(1)
Career Opportunities
366(3)
Worksheets
369(4)
The Future and You
373(22)
Continued Growth of Travel and Tourism
373(2)
Increased Recognition
375(1)
Profile
376(2)
Ernest Boger
Advanced Technology
378(1)
A Day in the Life of a Family Hotel Operator
379(2)
World Problems
381(2)
Changing Demographics
383(2)
Increased Education and Professionalism
385(2)
Profile: ASTA
387(1)
Conclusion
388(3)
Worksheets
391(4)
Appendix A Commonly Used Abbreviations 395(2)
Appendix B Travel Industry Associations and Organizations 397(4)
Appendix C Travel and Tourism Publications 401(6)
Appendix D Occupational Titles in Travel and Tourism 407(2)
Glossary 409(9)
Index 418

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