Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare, Second Edition

by Klasko, Stephen K.; Donohue, Ryan

• ISBN13: 9781640554818
• ISBN10: 1640554815
• Edition: 2nd
• Format: Paperback
• Copyright: 2025-03-28
• Publisher: ACHE Management Series

Summary

Patient No Longer delves into the next phase of healthcare's evolution: consumer-centric care. The authors challenge the status quo and explore how we can build a truly consumer-driven healthcare system— one that is data informed, compassionate, and ultimately meaningful for patients— by answering a critical question: What can we do now to transform our healthcare model into one that puts consumers at the center of the experience? Drawing on new research and real-world case studies, the book analyzes long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. The book offers a fresh look at the progress— and the work yet to be done— in achieving a system in which providers partner with patients to create healthier communities. This extensively revised edition features new content throughout, including: • Information regarding potential for artificial intelligence (AI) to transform healthcare • Ideas for improving patient experience to remove barriers to care With actionable insights and a forward-thinking framework, the book equips organizations to deliver the compassionate, human-centered care patients deserve.

Author Biography

Stephen K. Klasko, MD, MBA, is a preeminent innovator and advocate, pursuing his passion to bridge traditional academic medicine with the emerging world of generative AI, radical collaboration, digital medicine, and entrepreneurship. In 2024, Dr. Klasko was named one of healthcare’ s “ Great Leaders” by Becker’ s Hospital Review. His career has been driven by his vision for a revolution in healthcare and higher education, as dean of two medical colleges, as a health system CEO, and as a university president. Ryan Donohue serves as a strategic adviser to NRC Health, the largest surveyor of healthcare consumers in the United States. Donohue has been a thought leader in the realm of healthcare consumerism since 2006 and has an extensive background in consumer decision-making, brand preference, and loyalty in healthcare. He has authored several publications on healthcare consumerism, brand strategy, and effective marketing tactics. Donohue also serves as an adviser and faculty member for The Governance Institute.

Table of Contents

Chapter 1 - How We Got Here: A Brief History of Patient-Centered Care Chapter 2 - The Rise of the Healthcare Consumer Chapter 3 - Building a Consumer-Provider Relationship Chapter 4 - Organization, Culture, and Leadership Chapter 5 - Defining a Conceptual Framework: The Dimensions of Patient-Centered Care Chapter 6 - Best Practices: Case Studies of Dimensions in Action Chapter 7 - Consumer-Centric Leadership Chapter 8 - Internal Talent Needs Chapter 9 - Removing Barriers Chapter 10 - Nonpreferred and Preferred Future