Peak : How Great Companies Get Their Mojo from Maslow

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  • Format: Hardcover
  • Copyright: 2007-09-21
  • Publisher: Jossey-Bass

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After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.

Author Biography

Chip Conley is the founder and CEO of Joie de Vivre Hospitality, California's largest boutique hotel company, consisting of over 40 award-winning hotels, restaurants, and spas. He is the author of The Rebel Rules and Marketing That Matters. Contact him at www.chipconley.com and www.peak-book.com.

Table of Contents

Prefacep. xi
Maslow and Mep. 1
Toward a Psychology of Businessp. 3
Karmic Capitalismp. 17
The Relationship Truthsp. 33
Relationship Truth 1: The Employee Pyramidp. 45
Creating Base Motivationp. 47
Creating Loyaltyp. 64
Creating Inspirationp. 81
Relationship Truth 2: The Customer Pyramidp. 103
Creating Satisfactionp. 105
Creating Commitmentp. 125
Creating Evangelistsp. 142
Relationship Truth 3: The Investor Pyramidp. 169
Creating Trustp. 171
Creating Confidencep. 188
Creating Pride of Ownershipp. 201
Putting The Truths Into Actionp. 215
The Heart of the Matterp. 217
Creating a Self-Actualized Lifep. 231
Referencesp. 245
Acknowledgmentsp. 253
The Authorp. 257
Indexp. 259
Table of Contents provided by Ingram. All Rights Reserved.

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