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| Introduction for student | |
| Acknowledgements | |
| How to study effectively | |
| The communication process | |
| Organisations: their structures and functions | |
| Working in organisations | |
| Information technology 1: hardware and systems | |
| Business letters | |
| Internal documents | |
| Oral and non-verbal communication | |
| Persuasive communication | |
| Working in organisations 2: managing, leading, evaluating | |
| Information technology 2: software and applications | |
| Meetings, conferences and presentations | |
| Aspects of personnel | |
| Integrated assignments | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
