Introduction | p. 1 |
Three overarching synthesis observations | p. 7 |
Observations and insights : understand | p. 13 |
Observations and insights : shape | p. 27 |
Observations and insights : engage | p. 35 |
Observations and insights : consolidate | p. 41 |
Observations and insights : transition | p. 49 |
Tactical observations and insights : selected offerings | p. 53 |
The street ahead : how the past should influence preparations for the future | p. 57 |
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