Peoplesmart Participant Workbook

by Silberman, Melvin L.; Hansburg, Freda

• ISBN13: 9780787979553
• ISBN10: 0787979554
• Edition: 1st
• Format: Paperback
• Copyright: 2005-11-18
• Publisher: Pfeiffer

Summary

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to: assess skill levels for each of the eight PeopleSmart skills. select specific job-related situations in which to improve skills. practice and apply three ways to develop each skill. develop action plans to further practice each skill. Youll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately.

Author Biography

Mel Silberman is president of Active Training, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation.

Freda Hansburg is vice-president of Active Training. Silberman and Hansburg are the authors of PeopleSmart: Developing Your Interpersonal Intelligence.

Table of Contents

Course Objectives	1	(2)
Module 1: Working Peoplesmart	3	(6)
Module 2: Understanding People	9	(8)
Module 3: Expressing Yourself Clearly	17	(6)
Module 4: Asserting Your Needs	23	(4)
Module 5: Exchanging Feedback	27	(8)
Module 6: Influencing Others	35	(6)
Module 7: Resolving Conflict	41	(10)
Module 8: Being a Team Player	51	(8)
Module 9: Shifting Gears	59	(6)
Module 10: Peoplesmart Day-By-Day	65