Perfect Phrases for Virtual Teamwork: Hundreds of Ready-to-Use Phrases for Fostering Collaboration at a Distance

by Runion, Meryl; McDermott, Lynda

• ISBN13: 9780071783842
• ISBN10: 0071783849
• Edition: 1st
• Format: Paperback
• Copyright: 2012-02-20
• Publisher: McGraw Hill

Summary

Communicate clearly with team members, employees, and decision makers in remote locations With more and more employees working offsite, effective virtual communication skills are increasingly important for success in the workplace. Perfect Phrases for Virtual Teamshas hundreds of ready-to-use phrases for building trust, collaborating, leading effective meetings, setting goals, and increasing team performance and motivation no matter where you are. Meryl Runion, CSP, is a certified speaking professional and the author of several Perfect Phrases books. She is the founder of SpeakStrong, Inc.

Author Biography

Meryl Runion, CSP, is a certified speaking professional and the author of several Perfect Phrases books. The founder of SpeakStrong, Inc., she lives in Cascade, CO. Lynda McDermott is founder and President of EquiPro International. She has launched and developed more than 1,000 cross-functional virtual teams around the globe.

Table of Contents

Foreword: The Most Important Person on the Team	p. xi
Acknowledgments	p. xiii
Introduction	p. xv
Welcome to a Virtual World, Where People Collaborate from a Distance	p. xv
What's Virtual? Working Together… Apart	p. xvii
Virtual Team Size Isn't Everything	p. xviii
Team Members, Collaborators, Associates, and Allies	p. xix
The Virtual Vehicle and Road Map-Two Essential Virtual Team Components	p. xx
How to Use This Book	p. xxi
Preparation	p. 1
Embrace Virtual Teamwork of Today	p. 3
Champion Virtual Team Potential	p. 5
Perfect Phrases to Create a Dynamic Vision of Virtual Teams	p. 6
Evangelize Business Social and Collaborative Technology	p. 9
Perfect Phrases to Introduce Collaborative Potential	p. 9
Create a Strong Virtual Team Foundation	p. 13
Clarify the Business Need for a Virtual Team	p. 15
Perfect Phrases to Clarify the Project Business Need	p. 16
Perfect Phrases to Determine If a Virtual Team Is the Best Way to Go	p. 18
Create Preliminary Goals	p. 20
Perfect Phrases to Ask Stakeholders to Identify Preliminary Team Goals	p. 20
Perfect Phrases to Quantify Stakeholder Expectations	p. 22
Get the Right People on the Team	p. 24
Perfect Phrases to Identify Needed Competencies	p. 24
Perfect Phrases to Interview for Collaborative Virtual Communication Abilities	p. 28
Perfect Phrases to Determine Suitability for Self-Directed and Off-Site Work	p. 31
Perfect Phrases to Get the Inside Scoop About a Team Member Candidate	p. 32
Perfect Phrases to Get Someone to Volunteer for the Team	p. 34
Perfect Phrases to Invite or Assign Team Members	p. 35
Prepare for the Virtual Team Launch	p. 37
Perfect Phrases to Clarify End Users and Their Goals	p. 37
Perfect Phrases to Invite Active Sponsors to Employ Best Practices	p. 38
Perfect Phrases for Prelaunch Updates	p. 39
Launch	p. 43
Create a Road Map	p. 45
Set Clear Direction	p. 47
Perfect Phrases to Open a Launch Meeting and Introduce the Virtual Team Purpose	p. 47
Perfect Phrases to Break the Virtual Ice and Introduce Team Members	p. 49
Perfect Phrases to Introduce the Virtual Team Charter Process	p. 50
Perfect Phrases to Discuss and Refine the Team Purpose	p. 52
Perfect Phrases to Differentiate Between Vision, Goals, and SMART Objectives	p. 53
Perfect Phrases to Establish Team Vision	p. 54
Perfect Phrases to Establish Team Goals	p. 56
Perfect Phrases to Establish Virtual Team Objectives	p. 58
Perfect Phrases to Define Tasks and Assign Roles and Responsibilities	p. 59
Perfect Phrases to Introduce and Apply the Role Chart	p. 61
Define and Align the Virtual Team Culture	p. 64
Perfect Phrases to Initiate a Dynamically Aligned Culture	p. 64
Perfect Phrases to Establish Social Dynamic Goals	p. 66
Perfect Phrases to Establish Meeting Norms	p. 68
Perfect Phrases to Establish Decision-Making Norms	p. 70
Perfect Phrases to Set Response Time and Availability Norms	p. 73
Perfect Phrases to Set E-mail Norms	p. 75
Perfect Phrases to Establish Conflict and Disagreement Norms	p. 77
Perfect Phrases to Establish the Team Identity	p. 79
Summarize and Finalize Team Formation	p. 81
Perfect Phrases to Identify and Manage Key Team Stakeholders	p. 81
Perfect Phrases to Assemble the Team Charter	p. 83
Perfect Phrases to Close the Team Launch and Team Formation Process	p. 85
Teaming	p. 87
Guide and Grow	p. 89
Provide Focus and Support	p. 91
Perfect Phrases to Describe the Boundary Manager's Role	p. 91
Perfect Phrases to Discuss the Team Leader and Team Member Role	p. 93
Perfect Phrases to Anchor Launch Agreements and Action Steps	p. 94
Perfect Phrases to Build Virtual Team Trust	p. 97
Perfect Phrases for Personalized Interaction	p. 100
Perfect Phrases for the Premeeting Virtual Team Agenda	p. 102
Perfect Phrases to Assign and Manage Virtual Team Meeting Prep Work	p. 103
Perfect Phrases to Facilitate Virtual Team Meetings	p. 105
Perfect Phrases to Encourage Peer Feedback	p. 107
Perfect Phrases to Welcome New Team Members	p. 110
Perfect Phrases to Introduce New Team Members and Encourage Inclusion	p. 112
Develop Adaptive and Collaborative Excellence	p. 114
Perfect Phrases to Introduce Working Adaptively	p. 114
Perfect Phrases to Encourage Emergent Leadership	p. 117
Perfect Phrases for Improvement Kata Coaching Cycles	p. 119
Perfect Phrases to Coach for Self-Efficacy	p. 120
Perfect Phrases to Develop Continuous Improvement Thinking	p. 123
Perfect Phrases to Introduce Dynamic Learning	p. 125
Perfect Phrases to Encourage Collaboration and Collaborative Competition	p. 126
Perfect Phrases to Boost Strategic Use of Networks and Collaborative Technology	p. 128
Perfect Phrases to Spark Synergy and Increase Reliance on Shared Intelligence	p. 130
Perfect Phrases to Explore Best Practices	p. 132
Embrace Virtual Reality	p. 134
Perfect Phrases to Encourage Pull Communication	p. 134
Perfect Phrases for Teleconferencing	p. 137
Perfect Phrases for Web Conferencing and Videoconferencing	p. 139
Perfect Phrases to Optimize Collaboration and Shared Workspace Technology	p. 141
Monitor Progress	p. 144
Perfect Phrases for Team Alignment with Dynamic Dashboards	p. 144
Perfect Phrases to Assess Team Process	p. 145
Perfect Phrases to Assess Team Results	p. 147
Perfect Phrases to Assess Team Member Leadership Contributions	p. 148
Perfect Phrases to Acknowledge Success and Contributions	p. 148
Transform Obstacles	p. 151
Perfect Phrases to Restructure Team Operations	p. 151
Perfect Phrases to Address Mistakes	p. 153
Perfect Phrases to Challenge Operating Agreement Slips and Noncompliance	p. 154
Perfect Phrases to Address Technology Resistance and Competency Issues	p. 156
Perfect Phrases to Address Underinvolvement and Inclusion Issues	p. 158
Perfect Phrases to Address Individual Performance Gaps	p. 160
Perfect Phrases to Address Team Conflict	p. 161
Perfect Phrases to Guide Strategic Technological and Protocol Work-Arounds	p. 164
Perfect Phrases to Invite External Mediation and Input for Unresolved Conflicts	p. 166
Perfect Phrases to Reestablish a Culture of Accountability and Trust	p. 167
Perfect Phrases to Respond to Leadership Feedback and Admit Mistakes	p. 168
Close and Disband	p. 171
Prepare for the End	p. 173
Perfect Phrases to Champion a Proper Closing	p. 173
Close Out the Virtual Team with Clout	p. 175
Perfect Phrases to Review the Journey	p. 175
Perfect Phrases for Mutual Team Member Recognition	p. 176
Perfect Phrases for Formal Recognition and Acknowledgment	p. 177
Perfect Phrases to Provide Team Recognition	p. 178
Perfect Phrases to Debrief Lessons Learned	p. 180
Conclusion	p. 183s
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