Perfect Solutions for Difficult Employee Situations

by Kemp, Sid

• ISBN13: 9780071444521
• ISBN10: 0071444521
• Edition: 1st
• Format: Paperback
• Copyright: 2005-01-12
• Publisher: McGraw-Hill Education

Summary

Sid Kempis a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

Author Biography

Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

Table of Contents

Foreword	xiii
Kristin Robertson
Preface	xvii
Part One. Being There	1	(22)
Facing Your Day	3	(7)
Remember: You Matter	3	(1)
Focus First	4	(1)
The Manager Who Wasn't There	5	(1)
Each Person Is a Treasure ... with Problems	6	(1)
Be a Practical Idealist	7	(1)
Come Up for Air, and Dive in Again	8	(2)
From Challenges to Solutions	10	(4)
Seeing Yourself	10	(2)
Changing Your Stance	12	(1)
Changing the Situation	13	(1)
The Manager's Survival Guide	14	(9)
Start by Not Understanding	15	(1)
Relax and Be with the Person, Not the Problem	16	(1)
Listen and Dig Deeper	17	(1)
Create a No-Blame Environment	17	(3)
Use the Sandwich	20	(1)
Decorate the Sandwich	21	(1)
Add the Dessert	21	(2)
Part Two. Messy Situations	23	(184)
Money Issues	25	(11)
A Team Member Deserves a Raise, but That Isn't Possible	26	(1)
A Team Member Doesn't Deserve a Raise, but Thinks He or She Does	27	(1)
This Timesheet---or Expense Report---Doesn't Look Right	28	(1)
An Employee Asks for an Advance	29	(1)
Announcing Pay Cuts and Pay Freezes	30	(2)
Annoucing Layoffs	32	(2)
Annoucing a Change in Benefits	34	(1)
``He Makes More Than I Do''	35	(1)
When Sex Shows Up at Work	36	(15)
It's Getting a Little Hot in Here	37	(2)
No Bedding Down in the Office	39	(1)
``You're Interested, but He or She Isn't''	40	(1)
``He or She Won't Leave Me Alone''	41	(2)
``You're Interested, but I'm Not''	43	(1)
Uh-oh, I'm Interested	44	(2)
You've Broken Up---but You Still Have to Work Together	46	(1)
Calling Bad Plays---the Line Between Jokes and Sexual Harassment	47	(1)
Sexual Politics---Office Power Plays	48	(1)
Gender Preferences and Prejudices	49	(1)
Signs of a Hostile Environment	50	(1)
When Personal Issues Affect Work Life	51	(11)
From Body Odor to Bad Breath	52	(2)
Is Something Wrong at Home?	54	(1)
Personal Calls and E-Mails on Office Time	55	(2)
Selfish Cell-Phoning	57	(1)
Side Jobs on Office Time	58	(1)
Selling Stuff to Our Staff	59	(1)
Job Hunting on the Job	60	(1)
Late Arrivals, Extra Breaks	61	(1)
Pranks, Put-Downs, and Bending the Rules	62	(10)
Act Your Age!	63	(1)
Pranks	64	(1)
Put-Downs	65	(3)
Tit for Tat	68	(1)
Bullying and Ganging Up on an Employee	69	(2)
Time for a Bit of Fun in the Office	71	(1)
New Employee Orientation Issues	72	(17)
Rules and Assumptions	73	(1)
But I've Always Done It This Way!	74	(2)
An Employee Trying to Change the Rules	76	(1)
Lack of Attention to Detail	77	(2)
Caring Too Much	79	(1)
Caring Too Little	80	(1)
Unwilling to Improve	81	(2)
Not Ready, Fire	83	(1)
Ready, Fire, Aim	84	(1)
Not Getting Things Right	85	(1)
Nobody Likes the New Kid on the Block	86	(2)
Just Not Fitting In	88	(1)
Time and Punctuality Issues	89	(11)
It's 9:30, Where's My Team?	90	(1)
``Oops, I Missed the Meeting''	91	(1)
Those Little Latenesses Add Up	92	(1)
Long Lunches	93	(1)
It's Five O'Clock Somewhere---but Not Here	94	(1)
Erratic Absences	95	(1)
We Had Flex Time, but It Broke	96	(1)
The Same Excuse Every Time	97	(1)
A Different Excuse Every Time	98	(1)
Working Overtime, All the Time	99	(1)
Attitude Problems	100	(9)
Respect for People	101	(2)
Respect for Roles	103	(1)
Who's the Boss?	104	(1)
Acting Superior to Teammates	105	(1)
Always Sparring with Me	106	(1)
Always Sparring with Each Other	107	(1)
Mistreating a Customer	108	(1)
Problems Between Generations	109	(13)
Business: The Last Generation	112	(2)
``Things Aren't the Way They Used to Be''	114	(1)
``I Don't Get No Respect''	115	(2)
Business: The Next Generation	117	(1)
Are We Speaking the Same Language?	118	(1)
Age and Ageism	119	(3)
Justice Issues on the Job	122	(10)
Broken Promises	123	(2)
Seeing the Other Side	125	(1)
It's Just Not Fair	126	(1)
Chronic Unreliability	127	(2)
Chronic Complaining	129	(1)
Blaming Others for Our Mistakes	130	(1)
Unacknowledged Integrity	131	(1)
Anger on the Job	132	(11)
One Angry Outburst	133	(1)
Chronic Anger	134	(2)
Signs of Serious Danger	136	(2)
``Why Are You Always Angry at Me?''	138	(1)
``You Sure Sound Angry to Me''	139	(1)
The Team Is About to Explode	140	(1)
Now I'm the One Who's Angry	141	(1)
What If the Top Boss Is Angry?	142	(1)
Fear in the Office	143	(8)
Fear of Bringing Up Problems	145	(1)
Employees Who Fear Making a Mistake	146	(1)
Employees Who Fear the Manager	147	(1)
Fear of Being Laid Off	148	(1)
Fear from Outside the Office	149	(1)
Employees with Depression or Anxiety	150	(1)
Illness Issues	151	(12)
Is the Employee Really Sick?	152	(1)
Friday Flu	153	(2)
Showing Up Sick at Work	155	(1)
Frequent but Unpredictable Illness	156	(2)
``I Think There's Something Wrong with Him''	158	(1)
Illnesses in the Family	159	(1)
Illness Interfering with Business Travel	160	(1)
Pregnancy and Illness	161	(1)
Requests for Unpaid Leave or Disability	162	(1)
Failure---Employee or Company	163	(13)
Employee on the Edge	164	(3)
``I've Got to Let You Go''	167	(3)
When Projects Fail	170	(1)
``We're Waiting to Hear''	171	(1)
Early Retirement Issues	172	(2)
``The Company's Laying You Off''	174	(1)
``The Company's Laying Us Off''	175	(1)
Emergencies	176	(9)
Major Illness in the Office	177	(2)
``Is Everyone OK?''	179	(1)
Disaster Strikes	180	(1)
What Happened to Him?	181	(1)
``We Just Don't Know What's Happening''	182	(1)
Worker's Compensation Claims	183	(1)
Returning to Normal	184	(1)
Broken Rules	185	(11)
Dress Code Issues	187	(2)
Technology Problems	189	(3)
Living with Rules You Don't Like	192	(1)
Unpredictable Rule Changes	193	(1)
Getting Rule Changes	194	(1)
Rules Made Up on a Whim	195	(1)
Respect	196	(11)
Communication	198	(2)
The ``Yes and ...'' Response	200	(1)
Respect, Please	201	(1)
Making Room for Differences	202	(1)
When a Team Member Doesn't Listen	203	(1)
Men, Women, Culture, and Respect	204	(3)
Part Three. Too Hot to Handle	207	(28)
When to Get Help	209	(19)
What Managers Do	209	(3)
Danger Signs	212	(3)
Avoiding Lawsuit and Scandal	215	(1)
The Protection of Arbitration	216	(1)
Maybe This Employee Needs Professional Help	217	(2)
Drug Testing Troubles	219	(2)
What If It's Me?	221	(2)
Understanding Psychological Symptoms	223	(3)
Compassionate Management	226	(2)
Learning Leadership	228	(7)
Setting Direction	229	(1)
Communicating and Acting	230	(1)
The Two Levels of Feedback	231	(1)
Helping People Motivate Themselves	232	(1)
Creating and Nourishing a Team	232	(2)
Expanding Horizons	234	(1)
Resources for Learning	235