9780470445662

This book, driven by the Performance Technology Landscape model, will provide a structure for anyone who needs to access tools and information to be used on the job to help achieve organizational results and build or increase their skills and knowledge in performance improvement. Performance Architecture is designed for any practitioner, from beginner to advanced, to access, acquire, or advance their performance improvement expertise. The authors support each component of the model with tools and examples that have proven value and are developed by experts in the field.

Foreword
Preface
List of Figures and Tables
Introduction
The Performance Technology Landscape
Where We Work
The Performance Technology Landscape
What Is Performance?
What Is Performance Technology?
Interpreting the Performance Improvement Terrain
Principles of Performance Technology
Using RSVP+
Work Environment
How We Think-System, Systematic, Systemic
System Viewpoint
Thinking Systemically
Systematic Approach
HPT as the Integrator
Conclusion: Lessons of the Performance Technology Landscape
Where to Go Next
Authors' Picks
The Worker: Individual/Team Level
Summary of the Technology
Approach
Problem Solving
Observation
Helpful Models and Tools
Total Performance System
The Performance Map
Tip of the Iceberg
Other Models and Tools
Troubleshooting the Human Performance System
Solutions: Typical Examples at the Individual Level
Evaluation
Identify the Business Requirements
Evaluation Planning
Application Exercise
Conclusion
Where to Go Next
Authors' Picks
The Work Process Practice Level
Summary of the Technology
Signals That Point to Work-Level Performance
Approach
Process
Critical Process Issue
Practices
Maps: Making It Visible
Culture Map
Flowcharts
Time and motion Workflow
Swim Lanes
Day in the Life
Practices: The Missing Link
Application Exercise
Conclusion
Where to Go Next
Authors' Picks
The Workplace: Organizational Level
Summary of the Technology
Signals That Point to Organization Level Performance
Approach
Critical Business Issue
Environmental Scan
Internal Scan
Link to Critical Business Issues
Organizational Politics
What Is the Gap: Desired Versus Current Business Results
Conduct a Requirements Audit for Organizational Results
Is Anyone Achieving the Desired Results Already?
Problem Solving
Alignment
Interpret Your Findings
Select Solutions
Bedside Manner
Additional Organizational Alignment Models and Job Aids
Gaining Ownership of Analysis, Solution, and Implementation Planning
Being Persuasive at a Distance
Consultant's Role in Implementation
Management Practices for High Performance
True Tales from the Trenches
Application Exercise
Conclusion
Where to Go Next
Authors' Picks
Implementation: Weaving Performance into the Organization
Why This Chapter?
Implementation Defined
Implementing a New Law
From Episodic to Systemic Implementation
Implementation Failure Versus Implementation Success
How to Make an Implementation Stick
Conclusion
Where to Go Next
Authors' Picks
What We Do
Systematic Approach
Key Terms
System
Systems
Systemic
Components of the Systematic Approach
Identify Issue
Define Result
Conduct Performance Analysis
Actions to Take
How-Plan the Solution
Do-Implement the Solution
Evaluate
Guidelines for Success
Conclusion
Where to Go Next
Authors' Picks
Focus Forward: Trends to Watch
Why Trends Matter
Expanding the Performance Technology Landscape
Natural Resources
Technology
Economics
Performance Improvement
Conclusion
Where to Go Next
Authors' Picks
Chart Your Course
Worker/Self
Results
Inputs
Suggested Routes to Skills, Knowledge, Abilities
Personal Development Plan
Elevator Speech
Work/Process
Performance Improvement Department
Workplace/Organization
We Are Known by Our Results
The Educated Client
Set Expectations
Conclusion
Authors' Picks
space here
Afterword
Appendix
References
Further Readings
Index
About the Authors
Table of Contents provided by Publisher. All Rights Reserved.

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Performance Architecture : The Art and Science of Improving Organizations

0470445661

Summary

Table of Contents

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