Performance Consulting

by ROBINSON, DANA GAINES

• ISBN13: 9781576754351
• ISBN10: 1576754359
• Edition: 2nd
• Format: Trade Paper
• Copyright: 2008-04-14
• Publisher: Berrett-Koehler Publishers

Summary

The first edition of this completely revised and updated edition of a classic in the field of human resources sold over 60,000 copies worldwide and won the Book of the Year award from the Society for Human Resource Management. This new edition includes two completely new chapters, new examples and techniques, and links to free downloads on the authors' website, www.partners-in-change.com.

Table of Contents

Preface	p. xiii
Introduction: What Is Performance Consulting, and Why Do It?	p. 1
The Mental Model for Performance Consulting	p. 7
The Need Hierarchy	p. 9
The GAPS! Logic	p. 27
The Science of Performance Consulting	p. 41
Identifying Business and Performance SHOULDs	p. 43
Identifying the "IS" for Business and Performance	p. 73
Identifying Causes and Solutions	p. 99
Contracting with Clients	p. 129
The Art of Performance Consulting	p. 149
Building Partnerships with Clients	p. 153
Reactive Entry: Reframing Requests for Solutions	p. 171
Proactively Identifying Performance Consulting Opportunities	p. 203
Q&A with the Authors	p. 223
Closing Thoughts	p. 231
Glossary	p. 233
Tools to Download	p. 235
References	p. 237
Associations and Certifications	p. 241
Resources	p. 243
Index	p. 253
About the Authors	p. 267
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