Performance Consulting Applying Performance Improvement in Human Resource Development

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2013-12-16
  • Publisher: Pfeiffer

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Improving individual and organizational performance is imperative to establishing and maintaining a high performance workplace, developing intellectual capital, promoting productivity, and enhancing profitability. Organizations must be flexible and agile in approaching business strategies. Against this backdrop, the time has come to revisit the role of training, HRD, and instructional design in today's organizations. Performance Consulting: Applying Performance Improvement in Human Resource Development is a leading-edge text that maps to existing curricula and syllabi, as well as real-world workplace learning and performance workflow, covering HRD, systemic and strategic approaches to organizational learning and performance improvement, roles, competencies, instructional design, performance analysis and evaluation, and implementation.

Author Biography

William J. Rothwell, Ph.D., is a professor in the Department of Learning and Performance Systems in the College of Education on the University Park Campus of The Pennsylvania State University. He has worked full-time in human resource management and employee training and development from 1979 to the present. He combines real-world experience with academic and consulting experience. He is the co-author of Improving On-the-Job Training and Mastering the Instructional Design Process both from Wiley.

Table of Contents

List of Tables, Figures, and Exhibits v

Preface xiii

Acknowledgments xvii

About the Editors xix

PART ONE Thinking Beyond Training 1

ONE Why Training 3
George M. (Bud) Benscoter

TWO Moving Toward Performance Consulting 37
George M. (Bud) Benscoter

THREE Role Transformation 69
William J. Rothwell

PART TWO Problems and Opportunities in Human Performance 87

FOUR Analyzing the Present 89
Woocheol Kim

FIVE Envisioning the Future 129
Woocheol Kim

PART THREE Initiating Performance Consulting 163

SIX Gap Clarification 165
Taesung Kim

SEVEN Prioritizing Gaps 191
Taesung Kim

EIGHT Identifying the Root Causes of Performance Gaps 209
Taesung Kim

PART FOUR Implementation of Performance Consulting (PC) Strategies 233

NINE Selecting Performance Consulting Strategies 237
Aileen Guerrero Zaballero

TEN Implementing Performance Consulting Strategies: The External Organizational Environment 280
Aileen Guerrero Zaballero

ELEVEN Implementing Performance Consulting Strategies: The Internal Work Environment 313
Aileen Guerrero Zaballero

TWELVE Implementing Performance Consulting Strategies: The Work 338
Aileen Guerrero Zaballero and Jong Gyu Park

THIRTEEN Implementing Performance Consulting Strategies: The Worker 372
Jong Gyu Park and Aileen Guerrero Zaballero

PART FIVE Evaluating Performance Consulting 413

FOURTEEN Evaluating Performance Consulting 415
George M. (Bud) Benscoter

APPENDIX: Establishing Rapport and Connecting Performance Consulting to Business Goals 452

Answers to Discussion Questions 456

Name Index 483

Subject Index 489

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