Performance Improvement Through Information Management

by Ball, Marion J.; Douglas, Judith V.

• ISBN13: 9780387984520
• ISBN10: 0387984526
• Format: Hardcover
• Copyright: 1999-01-01
• Publisher: Springer Verlag

Summary

Performance Improvement through Information Management highlights performance improvement and business strategies throughout various health care settings, focusing on business drivers and management mechanisms, explaining when, how, and why information technology solutions are of value. Structured on three levels: Market Environment, Transformational Processes, and Enabling Technologies, the text describes the current state of the art of health care and the shape of things to come, and provides practical solutions and strategies for implementing applications of technology within the current context of health care and its transformation. This text will be an invaluable reference to the chief executive officers, chief information officers, senior executives, and board members who are shaping health care today and into the 21st century. Likewise, it will appeal to healthcare administrators and managers, healthcare systems specialists, and students in advanced healthcare professional and academic programs.

Table of Contents

Foreword	vii	(2)
Series Preface	ix	(2)
Preface	xi	(2)
Acknowledgments	xiii
Part 1--Market Environment	3	(62)
CHAPTER 1--Market Forces and the Environment	3	(18)
James Reep
Philip Lohman
CHAPTER 2--Market Structure	21	(22)
Roice D. Luke
Ramesh K. Shukla
CHAPTER 3--Strategy Analyses and Implications for Information Systems	43	(22)
Roice D. Luke
Ramesh K. Shukla
Part 2--Transformational Processes	65	(56)
CHAPTER 4--Planning for Performance	65	(10)
Richard N. Kramer
Judith V. Douglas
CHAPTER 5--Enterprise Information Architecture	75	(9)
Tom Hurley
Donald Tompkins
CHAPTER 6--Process Design	84	(14)
David Beaulieu
CHAPTER 7--Care Delivery and Care Management	98	(12)
Barbara Hoehn
Leslie Perreault
CHAPTER 8--Health Plan Operations and Marketing: The Emerging Network Manager Role	110	(11)
James R. McPhail
Robert G. Bonstein, Jr.
Part 3--Enabling Technologies	121	(68)
CHAPTER 9--Information Integration	121	(13)
Tim Webb
Dale Will
CHAPTER 10--Application Development	134	(10)
Tom Hurley
Michael Feyen
CHAPTER 11--Performance Improvement Application Integration	144	(9)
Briggs T. Pille
Robert K. Antczak
CHAPTER 12--Technical Infrastructure: Power for the Enterprise	153	(9)
David Dimond
Michael Gorsage
Joseph Casper
Judith V. Douglas
CHAPTER 13--Emerging Technologies	162	(11)
Gordon Heinrich
Gail Hinte
CHAPTER 14--Implications and Direction	173	(16)
James Reep
Philip Lohman
Index	189	(12)
Contributors	201