Performance Management

by Luecke, Richard; Hall, Brian J.

• ISBN13: 9781591398424
• ISBN10: 1591398428
• Format: Paperback
• Copyright: 2006-04-30
• Publisher: Harvard Business School Pr

Summary

The New Manager's Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Today's competitive workplace demands that managers evaluate employee performance, and provide coaching. This book will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.

Table of Contents

Introduction	xi
1 Goals	1	(16)
Guides to Action
Goals Begin at the Top—Well, Almost	2	(3)
Goals Versus Activities	5	(1)
Characteristics of Effective Goals	6	(2)
Three Mistakes to Avoid	8	(4)
Get It on Paper	12	(1)
Four Steps to Accomplishing Goals	12	(4)
Summing Up	16	(1)
2 Motivation	17	(18)
The Not-So-Secret Ingredient of High Performance
Theories of Motivation	18	(2)
What About Rewards?	20	(5)
Practical Tips for Motivating	25	(9)
Summing Up	34	(1)
3 Monitoring Performance	35	(10)
Looking for What's Going Wrong and Right
Observe and Gather Data	37	(3)
Move from Observation to Discussion	40	(1)
Be an Active Listener	41	(1)
Ask the Right Questions	42	(1)
Form and Test Your Hypothesis	43	(1)
Summing Up	44	(1)
4 Closing Gaps and Improving Performance	45	(18)
The Basics of Coaching
Coaching Opportunities	47	(1)
Discussion and Agreement	48	(2)
Active Coaching	50	(10)
Follow-up	60	(1)
Summing Up	61	(2)
5 Becoming a Better Coach	63	(14)
Beyond the Basics
Conserve Time and Energy	64	(3)
Create the Right Climate	67	(4)
Avoid These Common Mistakes	71	(1)
The Challenge of Team Coaching	72	(3)
Summing Up	75	(2)
6 Formal Performance Appraisal	77	(16)
Improving Results Through Feedback
What Is It?	78	(2)
Eight Steps to Effective Appraisal	80	(9)
Two Problems to Avoid	89	(2)
Summing Up	91	(2)
7 Employee Development	93	(14)
Helping People Grow in Their Careers
Begin with the Employee	95	(2)
Develop a Plan	97	(1)
Basic Tactics for Employee Development	98	(7)
Summing Up	105	(2)
8 Intractable Performance Problems	107	(16)
Face Them Head-On
Diagnose the Problem	108	(1)
Confront Poor Performers	109	(3)
Handling C Performers	112	(3)
Is Burnout the Problem?	115	(2)
When All Else Fails	117	(5)
Summing Up	122	(1)
Epilogue: What Leaders Must Do	123	(2)
Appendix A: Useful Implementation Tools	125	(6)
Appendix B: Handling a Dismissal	131	(6)
Notes	137	(2)
Glossary	139	(2)
For Further Reading	141	(6)
Index	147	(4)
About the Subject Adviser	151	(2)
About the Writer	153