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| Introduction | |
| Making the Case for Performance Measurement | |
| Measuring State and Local Government Performance: Issues to Resolve Before Implementing a Performance Measurement System | |
| The First Step in the Reinvention Process: Assessment Montgomery | |
| Commentary: The Case for Performance Monitoring | |
| Performance Measurement Purposes and Techniques | |
| Introduction | |
| Purposes of Measuring Performance | |
| Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts | |
| Techniques for Assessing Performance | |
| Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort | |
| Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services | |
| Performance-Based Budgeting | |
| Introduction | |
| Using Performance Measures for Federal Budgeting: Proposals and Prospects | |
| The Road to PPB: The Stages of Budget Reform | |
| The State of the States: Performance-Based Budgeting Requirements in 47 out of 50 | |
| Performance-Based Management | |
| Introduction | |
| State Agencies' Experience with Strategic Planning: Findings from a National Survey | |
| Putting a Powerful Tool to Practical Use: The Application of Strategic Planning in the Public Sector | |
| The Role of Citizens in Measuring and Promoting Performance | |
| Introduction | |
| Coproduction: Citizen Participation in Service Delivery | |
| Citizen Ratings of Public and Private Service Quality: A Comparative Perspective | |
| Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator | |
| Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance | |
| Performance Measurement Across Government Levels | |
| Introduction | |
| The Government Performance and Results Act (GPRA): Hydra-headed Monster or Flexible Management Tool? | |
| The Impact of Three Years of Experience and a New Governor on the State of Washington's Productivity Program | |
| Designing Effective Performance-Measurement Systems under the Government Performance and Results Act | |
| Performance Measurement in U.S. Counties: Capacity for Reform | |
| Performance Measurement in Municipal Government: Assessing the State of the Practice | |
| Implementation | |
| Introduction | |
| Theoretical Background | |
| Practical Implications | |
| Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation | |
| Index | |
| About the Editor | |
| Table of Contents provided by Ingram. All Rights Reserved. |
