Performance Measurement and Evaluation

by Holloway, Jacky; Lewis, Jenny; Mallory, Geoff; Open University Business School

• ISBN13: 9780803979598
• ISBN10: 0803979592
• Format: Paperback
• Copyright: 1995-02-01
• Publisher: Sage Pubns Ltd

Summary

"The content of the book is drawn almost exclusively from previously published articles and papers. This collection approach is of value to those on the course at which the book is aimed. . . . this is a valuable collection of materials." --Ed Spencer in Ergonomics Abstracts "This book provides a theoretical and practical guide to the issues involved in the measurement and assessment of organizational performance. It is a multidisciplinary volume of key readings. . . ." --Short Book Reviews "From the achievement of broad strategic objectives to the attainment of micromanagerial goals, there's no issue of assessment that's not covered by this book. Getting the measure of corporate evaluation will never be easier." --Business Today Increasingly, managers have direct responsibility for assessing performance, as well as making a contribution to that performance. Performance Measurement and Evaluation provides a complete and practical guide to the issues involved in the measurement and assessment of organizational performance. A multidisciplinary volume that recognizes the many and complex factors involved in performance assessment, it contains key chapters in organizational dynamics. The first section provides a critical framework for interpreting organizational performance, with an emphasis on management control. The next section reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, economic, political, and social context. The last section examines strategic performance in a range of fields, emphasizing the importance of measurement for both policy and practice.

Table of Contents

Themes And Frameworks

Introduction

The Performance Measurement Manifesto

Organisational Control and Management Accounting

Professionalizing Management and Managing Professionalization

British Management in the 1980s

Ethical Dilemmas in Performance Appraisal Revisited

Industrialization and the Environment - A Changing Relationship

The Building Blocks Of Performance Measurement

Introduction

A National Customer Satisfaction Barometer

The Swedish Experience

Best Practices Benchmarking

Measuring Manufacturing Performance

World Class Manufacturing

Further Evidence in the Lean Production Debate

Outcome-Related Performance Indicators and Organizational Control in the Public Sector

Accounting for Europe - Success by 2000 AD?

Strategic Comparisons

Introduction

Measuring Strategic Performance

Foundations of Corporate Success - How Business Strategies Add Value

Degree Results

Differences between Universities

Operational Performance of Airlines

An Extension of Traditional Measurement Paradigms

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