Performance Measurement and Management : A Strategic Approach to Management Accounting

by Malcolm Smith

• ISBN13: 9781412907644
• ISBN10: 1412907640
• Format: Paperback
• Copyright: 2005-04-09
• Publisher: Sage Publications Ltd

Summary

Management accountancy has a dynamic role to play in the competitive strategy of modern global businesses. This book sets out key strategic principles and then assesses how management accountancy can affect and direct these strategies. Engaging case studies reveal how theories and concepts translate into real business practice. Throughout, the book emphasizes: - how accounting initiatives can trigger assessment and improvement of performance management - the importance of managerial decision making to good business practice - how today's management accountancy measures against current research Written for advanced undergraduate, postgraduate and MBA students taking courses on management accounting and performance measurement and management, the book will be also of interest to management and business consultants, professional accountants and accounting academics.

Table of Contents

Preface	vii
Acknowledgements	ix
Introduction	1	(6)
Emerging Issues	7	(7)
Historical development	7	(2)
Management accounting research	9	(5)
Performance Measurement and Analysis	14	(50)
Strategic management accounting	15	(4)
Objectives	19	(1)
Situation audit (SWOT analysis)	20	(33)
Benchmarking	53	(4)
Resource-based view of the firm	57	(3)
Performance measurement alternatives	60	(4)
Strategy Alternatives	64	(22)
Creative thinking	65	(3)
Developing an innovation culture	68	(7)
Evaluation	75	(11)
Product and Customer Profitability	86	(22)
Accounting system implications	86	(1)
Product profitability	87	(2)
Customer profitability	89	(14)
Customer relationship management	103	(5)
Know Your Processes	108	(60)
Cost behaviour: random variation and interdependent events	108	(4)
Activity-based costing	112	(3)
Operationalizing activity-based costing	115	(15)
Target costing	130	(2)
Activity-based management	132	(9)
Innovation and the activity-based management trade-off	141	(3)
Operationalizing activity-based management: the time dimension	144	(16)
Value-added management	160	(8)
Know Your People	168	(56)
Total quality management	168	(2)
Operationalizing total quality management	170	(9)
Overcoming total quality paralysis	179	(2)
Control: the missing link of total quality management	181	(3)
Total employee involvement	184	(6)
Strategic internal control	190	(16)
Employee empowerment	206	(18)
Management Information Systems	224	(31)
Non-financial indicators	224	(14)
The balanced scorecard	238	(12)
Measurement challenges for the not-for-profit sector	250	(3)
Challenges of technological innovation	253	(2)
Financial Modelling	255	(30)
Forecasting methods	256	(1)
Delphi methods	257	(1)
Heuristic methods	257	(1)
Probabilistic simulation	258	(1)
Time series analysis	259	(2)
Regression analysis	261	(1)
Discriminant analysis: failure prediction and corporate turnaround	262	(6)
Risk measurement	268	(2)
Risk analysis	270	(8)
Value-based management	278	(7)
References	285	(11)
Index	296