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9780765616081

Performance And Productivity in Public And Nonprofit Organizations

by
  • ISBN13:

    9780765616081

  • ISBN10:

    0765616084

  • Edition: 2nd
  • Format: Nonspecific Binding
  • Copyright: 2006-03-15
  • Publisher: Routledge

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Supplemental Materials

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Summary

The second edition of Performance and Productivity in Public and Nonprofit Organizations provides an updated assessment and overview of state-of-the-art organizational performance and productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this book provides strategies that respond to current challenges. It is a practical guide, based on current research and scholarship, that is inquisitive, well-balanced, and easy to read.

Author Biography

Evan M. Berman is Professor of Public Administration at Louisiana State University. He is a member of the American Society of Public Administration and Chair of its Section of Public Performance and Management

Table of Contents

Preface
What Is Performance? An Overview
Defining Performance
Performance in the Public and Private Sectors
Is Performance a Fad?
A Strategic Perspective
Performance in Historical Context
Major Performance Challenges
Stakeholders
Organization
Projects
People
Problem Definition as Activity
Achieving Success
Conditions for Success
Change in Small Units
Large-Scale Change
Dealing with Resistance
Strategic Planning: What's the Mission?
Strategic Planning for Organizations
Community-Based Strategic Planning
Other Approaches to Strategic Change
The Quality Paradigm
A New Paradigm
Customer Orientation
Process Reengineering
Information Technology
IT Applications
Strategic IT Issues
Organizing the IT Projects
Productivity Through People
Motivation
Psychological Contracts
Teamwork, Feedback, and Other Strategies
The Accountability Strategy: Performance Measurement
Measures of Performance
Implementation and Further Issues
Rethinking the Organization
Partnerships
Special Districts and Authorities
Privatization
Realignment
Oldies but Goodies
Decreasing Costs, Raising Revenues
Increasing Efficiency
Project Management
Epilogue
References
Index
About the Author
Table of Contents provided by Ingram. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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