Personal Development For Life And Work

by Wallace, Harold R.; Masters, Ann

• ISBN13: 9780538441483
• ISBN10: 0538441488
• Edition: 9th
• Format: Paperback
• Copyright: 2005-02-25
• Publisher: South-Western Educational Pub

Summary

Personal Development for Life and Work is designed to help students recognize the important role personal qualities play in the workplace. Successful attitudes, interpersonal skills, critical thinking skills, and strong work ethics are qualities today's employer's seek and demand. This book focuses on preparing entry-level workers for success in the workplace with an interactive format that provides students with the framework for successful skill development.

Table of Contents

Self-Esteem	1	(19)
Know Yourself	2	(8)
Develop Self-Esteem	2	(1)
Face and Accept Realty	3	(1)
Masks Off	4	(6)
Accept Yourself	10	(10)
Failure Can Pave the Way to Success	10	(1)
Be Sensitive to Feedback	11	(9)
Self-Improvement	20	(23)
Plan to Improve	21	(7)
Visualize Your Best Self	22	(1)
Long-Term Goals	22	(1)
Short-Term Objectives	23	(1)
Action Plans	24	(4)
Actively Working to Improve Yourself	28	(15)
Mentoring and Coaching	28	(1)
Counseling	28	(1)
Behavior Modification	29	(1)
Aptitude and Interest Testing	30	(1)
Try-Out Experiences	30	(2)
Self-Improvement Action Plans	32	(11)
Developing Positive Attitudes	43	(24)
How Attitudes Develop	44	(4)
Attitudes Defined	44	(1)
Attitudes and Image	44	(1)
Learning Attitudes	44	(4)
Attitudes Are Catching	48	(5)
Your Feelings Show	48	(1)
Your Attitudes Influence Others	48	(5)
Improve Your Attitudes	53	(14)
Three Steps to Improve	53	(1)
Avoid the Negative	53	(2)
Coping with Other People's Negative Attitudes	55	(12)
Communication Channels	67	(36)
Communication	68	(4)
Communication Takes Two	68	(4)
Communication Barriers	72	(6)
Choice of Words	72	(1)
Selective Communication	73	(5)
Channel Openers	78	(6)
Friendly Attitude	78	(1)
Using Positive Persuasion	78	(1)
Help the Other Person Feel Important	79	(1)
Reward the Positive; Ignore the Negative	79	(5)
Communication Styles	84	(5)
Passive Communication	84	(1)
Aggressive Communication	84	(1)
Assertive Communication	85	(4)
Listening: A Vital Part of Communication	89	(14)
Barriers to Listening	89	(1)
Good Listening Skills	90	(1)
Separate Facts from Opinions	91	(12)
Getting Your Message Across	103	(36)
Rules for the Sender	104	(4)
Be Clear	104	(1)
Say No in a Positive Way	104	(4)
Conversational Skills	108	(8)
Voice Qualities	108	(2)
Don't Talk Too Fast	110	(1)
Silence Is Okay	110	(1)
Learn to Listen	110	(1)
Respect the Space of Others	111	(1)
Achieve Eye Contact	112	(1)
Let Others Speak	112	(1)
Avoid Being Shy	112	(4)
Conversation---What Do I Say?	116	(6)
Keep Your Statements Pleasant	116	(1)
Get Involved	116	(1)
Keep an Open Mind	117	(1)
Avoid Total Disagreement	117	(1)
Encourage Feedback	118	(4)
Speaking Before Groups	122	(17)
Selecting the Subject	122	(1)
Preparing the Speech	123	(1)
Presenting the Speech	124	(15)
Communicating to Resolve Conflict	139	(32)
What Is Conflict?	140	(7)
Types of Conflict	140	(2)
How to Avoid Conflicts	142	(5)
Conflict Phases	147	(5)
Phase I---Taking Sides	147	(1)
Phase II---Keeping Score	147	(1)
Phase III---Showdown	148	(1)
Phase IV---Adjustment	148	(4)
Handling Conflict Adjustments	152	(19)
Negative Conflict Adjustment	152	(1)
Positive Conflict Resolution	153	(18)
Working with Others	171	(38)
Value-Added Qualities	172	(8)
Cheerfulness	172	(1)
Sense of Humor	173	(1)
Tactfulness	174	(1)
Empathy and Sympathy	174	(2)
Willingness to Participate	176	(4)
Negative Traits to Avoid	180	(5)
Resentment	180	(1)
Irritating Habits	180	(1)
Envy and Jealousy	181	(1)
Self-Pity	181	(4)
Being a Team Player	185	(9)
Keys to Getting Along with Others	185	(4)
Your Position on the Team	189	(1)
Being a Good Team Player	189	(5)
Understanding Your Work Group	194	(15)
Helping the Problem Coworker	194	(1)
Identifying Special Coworkers	195	(14)
Getting Along with Your Supervisor	209	(40)
Know Your Supervisor	210	(8)
A Supervisor is a Real Person	210	(1)
Leadership Styles	210	(4)
Leadership Style Selection	214	(4)
Communicating with Your Supervisor	218	(4)
Allow No Surprises	218	(1)
Understand Your Supervisor's Communication Style	218	(4)
Special Communications with Your Supervisor	222	(8)
Take Problems to Your Supervisor	222	(1)
Share Your Ideas	223	(1)
Ask For a Raise	224	(1)
Accept a Compliment	224	(6)
What Should You Expect of Your Supervisor?	230	(6)
Your Right to Criticism	230	(1)
Avoid Negative Reactions to Criticism	230	(1)
Handling Criticism	231	(2)
Safe Work Environment	233	(1)
Personal Recognition	233	(3)
What Your Supervisor Expects of You	236	(13)
Be Present and On Time	236	(1)
Show Diligence and Initiative	236	(1)
Allegiance	236	(1)
Enthusiasm	236	(1)
Change	237	(12)
Relating to Clients and Customers	249	(24)
Customer Expectations	250	(8)
Quality Products and Services	250	(1)
Reliability	250	(1)
Empathy and Understanding	251	(1)
Timeliness	252	(1)
Recognition and Acknowledgment	253	(5)
Customer Communication	258	(15)
Be Attentive	258	(1)
Don't Be a ``Know-It-All''	258	(1)
Be Knowledgeable	258	(1)
Treat Customers with Respect	259	(1)
Be Helpful	260	(1)
Don't Take It Personally	260	(1)
Is the Customer Always Right?	261	(1)
Listen to and Believe Your Customers	262	(1)
Educate Your Customers	262	(1)
Attitude	263	(10)
Self-Motivation	273	(26)
Show Initiative	274	(8)
Sources of Motivation	274	(1)
Be Willing to Work	274	(1)
Take on Unpleasant Tasks	274	(1)
Act On Your Own	275	(1)
Learn On Your Own	275	(1)
Be Open and Eager to Learn	276	(1)
Do More and Better Than Expected	277	(5)
Be Responsible	282	(17)
Be Dependable	282	(1)
Be Conscientious	283	(1)
Exercise Good Judgment	284	(15)
Self-Management	299	(30)
Efficient Work Habits	300	(7)
Orderliness	300	(1)
Time Management	300	(3)
Resource Management	303	(4)
Stress Management	307	(22)
Causes and Effects of Stress	307	(2)
Stress Signals	309	(1)
Keep Stress Under Control	310	(2)
Develop Self-Control	312	(1)
Control Your Achievement Motivation	312	(1)
Maintain Good Health	313	(1)
Be Good to Yourself	314	(15)
Thinking Skills	329	(22)
Employers Want People Who Can Think	330	(5)
Critical Thinking	330	(1)
Creative Thinking	331	(4)
Thinking Strategies	335	(16)
Problem Solving	335	(3)
Develop Your Thinking Skills	338	(13)
Standards of Conduct	351	(24)
Integrity and Ethics	352	(7)
Understand Employer Expectations	352	(1)
Keep Your Standards High	352	(1)
Loyalty	353	(1)
Avoid Drug and Alcohol Abuse	354	(5)
Honesty	359	(16)
Petty Theft	359	(1)
Expense Account Abuses	360	(2)
Abuses of Fringe Benefits	362	(13)
Valuing Diversity	375	(36)
Diversity in the Workplace	376	(6)
Take Pride in Who You Are	376	(1)
Widen Your Perspective	376	(1)
Past Intolerance of Diversity	377	(1)
The Workforce of Today	378	(4)
Cultural Conflict	382	(7)
Be Respectful of Other Cultures	382	(1)
Be Sensitive and Respectful of Differences	382	(1)
Manage Language Barriers	383	(2)
Help Others Make Cultural Adjustments	385	(4)
Discrimination	389	(22)
Prejudice and Stereotyping	389	(2)
What the Law Provides	391	(4)
Avoiding, Resisting, or Fighting Discrimination or Prejudice	395	(16)
Getting the Job	411	(48)
The Job Campaign	412	(7)
Making Your Inventory List	412	(1)
Organizing Your Inventory List	413	(1)
Checking Your Aptitude	413	(6)
Job Resources	419	(7)
People	419	(1)
Newspaper Help-Wanted Advertisements	419	(1)
Employment Agencies	419	(2)
Civil Service Positions	421	(1)
Other Job Resources	421	(5)
Job Search Documents	426	(14)
Resume	426	(4)
Job Application	430	(4)
Letter of Application	434	(6)
The Job Interview	440	(19)
Preparing for the Interview	440	(1)
Interview Questions	441	(1)
The Interview Process	441	(2)
Follow Up	443	(16)
Workplace Success	459	(41)
First Day on the Job	460	(6)
Employment Forms	460	(1)
Introductions	460	(1)
Job Description	461	(1)
Rules of the Job	461	(1)
Safety Rules	462	(1)
``Understood'' Rules	462	(4)
Keeping Your Job	466	(9)
Work Environment	466	(1)
Employment Insurance	466	(4)
Finding a Mentor	470	(1)
Workplace Politics	470	(5)
Planning Your Career	475	(7)
Visualize Success in Your Career	475	(1)
Career Goal	475	(1)
Goal Planning	476	(6)
Moving Ahead	482	(18)
Performance Appraisals	482	(1)
Raises and Promotions	482	(3)
Leadership	485	(1)
How to Leave a Job	485	(15)
Endnotes	500	(3)
Supplemental Enrichment Resources	503	(5)
Glossary	508	(5)
Index	513