Perspectives in Total Quality

by Stahl, Michael J.

• ISBN13: 9780631208846
• ISBN10: 0631208844
• Edition: 1st
• Format: Hardcover
• Copyright: 1999-05-04
• Publisher: Wiley-Blackwell

Summary

Birgit Kamm has been a member of the board and scientific director at biopos e.V. since 1998. She founded the Green Biorefinery Association Berlin-Brandenburg in 1997 and co-founded the biorefinery.de gmbH, Potsdam (a research, development and transfer company). She is a member of several scientific associations, such as the Society of German Chemists, Liebig Association of Organic Chemistry, and of the American Chemical Society, Green Chemistry and Subdivision.

Author Biography

Michael J. Stahl, PhD, is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co-authored, or edited ten books in Strategy, Management and Total Quality.

Table of Contents

List of Figures	vii	(2)
List of Tables	ix	(1)
List of Contributors	x	(4)
Acknowledgments	xiv
Introduction	1	(4)
Michael J. Stahl
PART I CUSTOMERS	5	(98)
1 Building Advantage Through Customer Value	7	(20)
Robert B. Woodruff
Sarah Fisher Gardial
2 The Emerging Academic Research on the Link between Total Quality Management and Corporate Financial Performance: A Critical Review	27	(44)
George S. Easton
Sherry L. Jarrell
3 Academic Culture and the American Quality Movement: Linking Fundamental Research and Quality Practice	71	(32)
Marietta L. Baba
PART II SYSTEMS	103	(78)
4 High Performing Organizations	105	(29)
Garry J. Huysse
Sheron Kennedy
5 Organizational Culture and the Total Quality Organization	134	(19)
Kyle M. Lundby
Jacquelyn S. DeMatteo
Michael C. Rush
6 An Organizational Model for Implementing a Total Quality Management System	153	(28)
Andrew G. Kemeny
PART III PROCESSES	181	(130)
7 Process Management and Process Reengineering	183	(27)
William C. Parr
8 The Role of Process Managers and Understanding Process Variation	210	(11)
Mary G. Leitnaker
9 Design Quality and New Product Development	221	(24)
Michael E. Kennedy
Carmen J. Trammell
Clement C. Wilson
10 Product Development Speed and Quality: A New Set of Synergies?	245	(27)
Barbara B. Flynn
E. James Flynn
Susan K. Amundson
Roger G. Schroeder
11 Building the Lean Enterprise	272	(39)
Thomas G. Greenwood
Kenneth E. Kirby
PART IV CONTINUOUS IMPROVEMENT AND ASSESSMENT	311	(76)
12 Using the Baldrige Framework for Self-Assessment and Continuous Improvement	313	(30)
John P. Evans
13 Using ISO 9000 and the European Quality Award Approach to Improve Competitiveness	343	(28)
John J. Kirchenstein
Reg Blake
14 The Competitive Advantages of the TQM Firm	371	(16)
John W. Mogab
William E. Cole
Index	387