Pharmacy Management, Leadership, Marketing, and Finance

by Chisholm-Burns, Marie A.; Vaillancourt, Allison M.; Shepherd, Marv

• ISBN13: 9781449660284
• ISBN10: 1449660282
• eBook ISBN(s): 9781284076011
• Additional ISBN(s): 9781449657253
• Edition: 2nd
• Format: Hardcover
• Copyright: 2012-10-18
• Publisher: Jones & Bartlett Learning
• More Book Details
• Purchase Benefits

Summary

The Second Edition of the award-winning Pharmacy Management, Leadership, Marketing, and Finance has been updated to make this quality textbook an even more integral resource for your Pharmacy Management course. All previous chapters have been updated and multiple new chapters have been added including "Quality Improvement," "The Basics of Managing Risk," "Insurance Fundamentals," "Integrating Pharmacoeconomic Principles and Pharmacy Management," and "Developing and Evaluating Clinical Pharmacy Services."Chapters continue to be written in a concise and reader-friendly style, facilitating a deeper level of understanding of essential leadership and management concepts. The updated content has been designed with the next generation of pharmacists in mind and to prepare them using an integration of knowledge, skills, attitudes, and values. This includes new in-text features, such as the Management Challenge found at the end of each chapter, and online self-assessment questions and answers.With an easy-to-read and colorful new layout, engaging pedagogical features, and online tools and resources for both students and instructors, this new edition has everything needed to provide a complete and enriched learning experience.Instructor Resources Lesson Plans PowerPoint Presetnations Sample Syllabus Answers to End of Chapter Questions Case Studies Test BankStudent Companion Website includes: Self-Assessment Questions Interactive Glossary Crossword Puzzles Flashcards Web Links to additional learning materials

Table of Contents

SectionI Pharmacy Management and Leadership
Chapter1 Management Essentials for Pharmacists
Chapter2 Leadership Essentials for Pharmacists
Chapter3 Communicating Effectively With Others
Chapter4 Managing Conflict and Building Consensus
Chapter5 Negotiation Techniques
Chapter6 Leading and Managing Change
SectionII Planning
Chapter7 Strategic Planning to Achieve Results
Chapter8 Pharmacy Business and Staff Planning
SectionIII Pharmacy and Clinical Operations
Chapter9 Significant Laws Affecting Pharmacy Practice Management
Chapter10 Pharmacy Operations: Workflow, Practice Activities, Medication Safety, and Technology
Chapter11 Purchasing and Managing Inventory
Chapter12 Justifying and Planning Patient Care Services
Chapter13 Developing and Evaluating Clinical Pharmacy Services
Chapter14 Quality Improvement
Chapter15 Achieving and Measuring Patient Satisfaction
SectionIV Finance
Chapter16 Third-Party Payment for Prescription Medications
Chapter17 Cents and Sensibility: Understanding the Numbers
Chapter18 Integrating Pharmacoeconomic Principles and Pharmacy Management
Chapter19 Personal Finance
SectionV Risk Management
Chapter20 The Basics of Managing Risk
Chapter21 Insurance Fundamentals
SectionVI Human Resources
Chapter22 Employment Law Essentials
Chapter23 Creating and Identifying Desirable Workplaces
Chapter24 Successful Recruitment and Hiring Strategies
Chapter25 Effective Performance Management
SectionVII Marketing and Promotion
Chapter26 Understanding and Applying Marketing Strategies
Chapter27 Advertising and Promotion
SectionVIII Professional Effectiveness
Chapter28 Developing Professionalism
Chapter29 Ethical Decision Making
Chapter30 Creating Your Personal Brand and Influencing Others
Chapter31 Innovation and Entrepreneurship
Chapter32 Managing Your Time