PHR/SPHR: Professional in Human Resources Certification^®Study Guide

by Anne M. Bogardus

• ISBN13: 9780782142525
• ISBN10: 0782142524
• Edition: CD
• Format: Paperback
• Copyright: 2004-01-01
• Publisher: Sybex

Summary

Whether you're a HR professional seeking to validate the skills and knowledge acquired through years of practical experience or a relative newcomer to the HR field looking to strengthen your resume, the PHR and SPHR certifications from the Human Resource Certification Institute (HRCI) provide you with the means to do so. The PHR/SPHR: Professional in Human Resources Certification Study Guide was developed to help you prepare for these challenging exams, and includes additional study tools designed to reinforce understanding of key functional areas. Key topics include: Strategic Management. Formulating HR objectives, practices, and policies to meet organizational needs and opportunities. Workforce Planning and Employment. Planning, developing, implementing, administering, and performing ongoing evaluation of recruiting, hiring, orientation, and exit. Human Resource Development. Ensuring that skills, knowledge, abilities, and performance of the workforce meet organizational and individual needs. Compensation and Benefits. Analyzing, developing, implementing, administering, and performing ongoing evaluation of total compensation and benefits. NOTE: This study guide and/or materials are not sponsored by, endorsed by or affiliated in any way with the Human Resource Certification Institute (HRCI), an affiliate of the Society for Human Resource Management (SHRM). PHR, SPHR, GPHR and HRCI are trademarks or registered marks of HRCI. SHRM is a registered mark of the Society for Human Resource Management.Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Table of Contents

Introduction	xvii
Assessment Test	xxiii
Chapter 1 Certifying Human Resource Professionals	1	(20)
The Human Resource Profession	2	(1)
Development of the Human Resource Body of Knowledge	3	(7)
Defining the Functional Areas of the BOK	5	(1)
Core Knowledge Requirements of the BOK	5	(1)
Certification Levels	6	(2)
Eligibility Requirements	8	(1)
Recertification	9	(1)
The Test	10	(9)
It's Experiential and Federal	11	(1)
What the Questions Look Like	12	(1)
Preparing for the Exam	13	(5)
Taking the Exam	18	(1)
Summary	19	(1)
Key Terms	20	(1)
Chapter 2 Core Knowledge Requirements for HR Professionals	21	(42)
Understanding How HR Programs Relate to Each other	23	(1)
Needs Assessment and Analysis	24	(4)
Third Party Contract Management	26	(2)
Communication Strategies	28	(1)
Documentation Requirements	29	(4)
Documenting Employment Actions	29	(1)
Documenting Performance Issues	29	(2)
Workplace Investigations	31	(2)
Adult Learning Processes	33	(1)
Motivation Concepts and Applications	34	(4)
Abraham Maslow: The Hierarchy of Needs (1954)	35	(1)
Fredrick Herzberg: Motivation/Hygiene Theory (1959)	35	(1)
Douglas McGregor: Theory X and Theory Y (1960)	36	(1)
Clayton Alderfer: ERG Theory (1969)	36	(1)
David McClelland: Acquired Needs Theory (1961)	36	(1)
J. Stacy Adams: Equity Theory (1963)	37	(1)
Victor Vroom: Expectancy Theory (1964)	37	(1)
B. F. Skinner: Operant Conditioning (1957)	37	(1)
Training Methods	38	(2)
Leadership Concepts and Applications	40	(4)
Behavioral Theories	40	(1)
Situational Theories	41	(1)
Contingency Theories	42	(1)
Leadership styles	43	(1)
Project Management Concepts and Applications	44	(1)
Diversity Concepts and Applications	44	(1)
Human Relations	45	(1)
HR Ethics and Professional standards	46	(1)
Technology and Human Resource Information systems	46	(3)
Selecting an HRIS	47	(1)
Implementing an HRIS	48	(1)
Quantitative and Qualitative Analysis Methods	49	(4)
Quantitative Analysis	50	(3)
Qualitative Analysis	53	(1)
Change Management	53	(1)
Liability and Risk Management	54	(1)
Job Analysis and Job Description Methods	54	(2)
Job Analysis	55	(1)
Job Descriptions	56	(1)
Employee Records Management	56	(1)
Summary	56	(1)
Exam Essentials	57	(1)
Key Terms	58	(2)
Review Questions	60	(2)
Answers to Review Questions	62	(1)
Chapter 3 Strategic Management	63	(38)
Organizations and structures	65	(7)
Organization Structures	66	(1)
Organization Functions	67	(4)
Organization Life Cycles	71	(1)
Strategic Planning	72	(10)
Planning to Plan	74	(1)
Environmental scan	74	(4)
Strategy Formulation	78	(1)
Strategy Implementation	79	(3)
Strategy Evaluation	82	(1)
Management	82	(3)
Organizing	83	(1)
Directing	84	(1)
Controlling	84	(1)
The Human Resource Role	85	(3)
HR Audits	85	(1)
HR Planning	86	(1)
Change Management	87	(1)
Corporate Ethics and Social Responsibility	88	(4)
Ethics	88	(1)
Code of Ethics	89	(3)
Ethics Officers	92	(1)
Lawmaking and Regulatory Processes	92	(3)
Legislative Process	92	(1)
Administrative Law	93	(1)
Lobbying	94	(1)
Summary	95	(1)
Exam Essentials	95	(1)
Key Terms	96	(2)
Review Questions	98	(2)
Answers to Review Questions	100	(1)
Chapter 4 Workforce Planning and Employment	101	(58)
Employment Legislation	103	(7)
Title VII of the Civil Rights Act of 1964	104	(1)
Amendments to Title VII of the Civil Rights Act of 1964	104	(2)
Executive Orders	106	(2)
Age Discrimination in Employment Act (ADEA) of 1972	108	(1)
Rehabilitation Act of 1973, sections 501, 503, and 505	109	(1)
Vietnam Era Veterans' Readjustment Assistance Act (VEVRA) of 1974	109	(1)
Americans with Disabilities Act of 1990	110	(1)
Conducting a Staffing Needs Assessment	110	(6)
Which KSAs Are Required?	112	(1)
How Many People Do You Need?	113	(2)
Which KSAs Are Available Internally?	115	(1)
When Do You Need People?	115	(1)
Identify the Gap	116	(1)
Staffing the Organization	116	(27)
Internal Candidates	117	(1)
External Candidates	117	(1)
Alternative Staffing Methods	118	(1)
Cost-Benefit Analysis	119	(1)
Recruiting Applicants	119	(3)
Screening Applicants	122	(7)
Selecting Candidates	129	(8)
Hiring the New Employee	137	(6)
Exiting the Organization	143	(3)
Voluntary Exits	143	(1)
Involuntary Exits	144	(2)
Measuring Effectiveness	146	(1)
International Workforce Planning and Employment	147	(2)
Summary	149	(1)
Exam Essentials	149	(1)
Key Terms	150	(3)
Review Questions	153	(3)
Answers to Review Questions	156	(3)
Chapter 5 Human Resource Development	159	(36)
Organization Development	161	(16)
Strategic Interventions	162	(3)
Techno-Structural Interventions	165	(4)
Human Process Interventions	169	(4)
Human Resource Management Interventions	173	(4)
Training Programs	177	(9)
Analysis	178	(2)
Design	180	(3)
Development	183	(1)
Implementation	184	(1)
Evaluation	185	(1)
Unique Training Needs	186	(2)
Work-Family	186	(1)
Outplacement Services	187	(1)
Repatriation	187	(1)
Summary	188	(1)
Exam Essentials	188	(1)
Key Terms	189	(2)
Review Questions	191	(2)
Answers to Review Questions	193	(2)
Chapter 6 Compensation and Benefits	195	(70)
Compensation	196	(33)
Total Compensation	197	(1)
Compensation Philosophy	197	(2)
Factors That Influence Compensation	199	(9)
Types of Compensation Programs	208	(5)
Incentive Pay	213	(7)
Job Evaluation	220	(1)
Compensation Administration	221	(3)
Payroll Systems and Administration	224	(3)
Evaluating Compensation Programs	227	(1)
Communicating Compensation Programs	228	(1)
Benefits	229	(27)
Legally Mandated Benefits	231	(8)
Voluntary Benefits	239	(17)
Global Compensation and Benefits	256	(1)
Summary	257	(1)
Exam Essentials	257	(2)
Key Terms	259	(3)
Review Questions	262	(2)
Answers to Review Questions	264	(1)
Chapter 7 Employee and Labor Relations	265	(46)
Employee Relations	266	(20)
Employer Rights and Responsibilities	266	(10)
Policies, Procedures, and Work Rules	276	(1)
Effective Employee Relations	277	(4)
Organizational Feedback	281	(1)
Disciplinary Procedures	282	(4)
Maintaining a Union-Free Environment	286	(1)
Labor Relations	286	(5)
Labor Laws and Organizations	287	(1)
Employee Rights	288	(3)
Union Organization	291	(12)
What Can an Employer Do?	291	(1)
Union Organizing Tactics	292	(1)
The Recognition Process	293	(4)
Collective Bargaining	297	(6)
Summary	303	(1)
Exam Essentials	303	(1)
Key Terms	304	(3)
Review Questions	307	(2)
Answers to Review Questions	309	(2)
Chapter 8 Occupational Health, Safety, and Security	311	(42)
Employment Legislation	313	(4)
Occupational Safety and Health Act of 1970	313	(1)
Mine Safety and Health Act of 1977 (MSH Act)	314	(1)
Drug-Free Workplace Act of 1988	315	(1)
Other Legislation Impacting Occupational Health, safety, and Security (OHSS)	315	(1)
Worker Compensation	316	(1)
Occupational Safety and Health Administration (OSHA)	317	(12)
OSHA Standards	317	(3)
Enforcement of OSHA Standards	320	(8)
OSHA Assistance	328	(1)
Health	329	(9)
Environmental Health Hazards	329	(5)
Employee Assistance Programs	334	(1)
Health and Wellness Programs	334	(1)
Substance Abuse	335	(2)
Job-Related stress	337	(1)
Safety	338	(1)
Security	339	(4)
OHSS Plans and Programs	343	(3)
Elements Common to All Plans	344	(1)
OHSS Training Programs	345	(1)
Evaluating OHSS Effectiveness	345	(1)
Summary	346	(1)
Exam Essentials	346	(1)
Key Terms	347	(2)
Review Questions	349	(2)
Answers to Review Questions	351	(2)
Appendix A Federal Employment Legislation and Case Law	353	(20)
Additional Cases	363	(10)
1968: Rosenfeld v southern Pacific	363	(1)
1969: Weeks v Southern Bell Telephone Co.	364	(1)
1973: McDonnell Douglas Corp. v Green	364	(1)
1978: Regents of California v Bakke	365	(1)
1979: United Steelworkers v Weber	365	(1)
1981: Texas Department of Community Affairs v Burdine	366	(1)
1987: Johnson v Santa Clara County Transportation Agency	366	(1)
1987: School Board of Nassau v Arline	367	(1)
1989: Martin v Wilks	368	(1)
1992: Electromation, Inc. v NLRB	368	(1)
1993: E. I. DuPont & Co. v NLRB	369	(1)
1993: St. Mary's Honor Center v Hicks	370	(1)
1995: McKennon v Nashville Banner Publishing Co.	371	(1)
2001: Circuit City stores v Adams	371	(2)
Appendix B Resources	373	(6)
Strategic Management	375	(1)
Workforce Planning and Employment	375	(1)
Human Resource Development	376	(1)
Compensation and Benefits	377	(1)
Employee and Labor Relations	377	(1)
Occupational Health, Safety, and Security	378	(1)
Appendix C Employment Documents and Retention	379	(10)
Glossary	389	(38)
Index	427