Pleasure With Products: Beyond Usability

by Green; William S.

• ISBN13: 9780415237048
• ISBN10: 0415237041
• Edition: 1st
• Format: Hardcover
• Copyright: 2002-04-18
• Publisher: CRC Press

Summary

The last five years have seen a major paradigm shift in the role of human factors in product design. Previously this was seen as pertaining almost exclusively to product usability, but new recognition is being given to "pleasure-based" human factors. This emphasizes the holistic nature of the experience of person-product interaction. While traditional human factors approaches tended to characterize the user in terms of his or her physical or cognitive processing capabilities, new human factors approaches are concerned with wider lifestyle issues. The quality of a design is judged not only on its fit with a person's cognitive and physical abilities but also depends on how it fits the person's lifestyle and self image -- his hopes, dreams, values, and aspirations. Under the new paradigm, human factors specialists are concerned not only with the interaction design of products, but also with the product's sensorial and aesthetic qualities.Usability may once have been a seen as an added bonus, but consumers now tend to expect a product to be usable and are disappointed if they have difficulties in use. If human factors specialists are to continue to add value to a product, then their contribution must extend beyond traditional usability issues to capture the essence of what makes a product a real joy to use. This book gives an overview of the state-of-the-art in human factors approaches, consisting of specially invited contributions from leading practitioners in both industry and academia.

Table of Contents

Introduction Pleasure with Products: Beyond Usability `Human Factors and Design'	1	(8)
Bill Green
Section 1 Beyond Usability
Beauty in Usability: Forget about Ease of Use	9	(10)
K. Overbeeke
T. Djadjadiningrat
C. Hummels
S. Wensveen
The Personalities of Products	19	(30)
P.W. Jordan
Beyond Usability, Computer Playfulness	49	(12)
H.J. Noyes
R. Littledale
The Basis of Product Emotions	61	(8)
P.M.A. Desmet
P.P.M. Hekkert
Product Appearance and Consumer Pleasure	69	(8)
M. Creusen
D. Snelders
Product Design for Consumer Taste	77	(20)
M. Kalviainen
Pleasure versus Efficiency in User Interfaces: Towards an Involvement Framework	97	(16)
A. De Angeli
P. Lynch
G.I. Johnson
The Scenario of Sensory Encounter: Cultural Factors in Sensory-Aesthetic Experience	113	(12)
A.S. Macdonald
Emergence of Pleasure: Communities of Interest and New Luxury Products	125	(10)
P. Reinmoeller
Carrying the Pleasure of Books into the Design of the Electronic Book	135	(12)
S. Ruecker
Difficulties and Pleasure?	147	(4)
P.-H. Dejean
Envisioning Future Needs: From Pragmatics to Pleasure	151	(10)
J.V.H. Bonner
J. M. Porter
Section 2 Design Techniques
Designing Experience: Whether to Measure Pleasure or Just Tune In?	161	(14)
J. Fulton Suri
Using Video Ethnography to Inform and Inspire User-Centred Design	175	(14)
K. Taylor
M. Bontoft
M. Galer Flyte
Linking Product Properties to Pleasure: The Sensorial Quality Assessment Method---SEQUAM	189	(30)
L. Bonapace
Design Based on Kansei	219	(12)
S. Lee
A. Harada
P.J. Stappers
Participative Image-Based Research as a Basis for New Product Development	231	(16)
S. Boess
D. Durling
C. Lebbon
C. Maggs
Emotional Responses to Virtual Prototypes in the Design Evaluation of a Product Concept	247	(10)
K. Battarbee
S. Sade
Understanding Attributes that Contribute to Pleasure in Product Use	257	(14)
A.-L. Hauge-Nilsen
M. Galer Flyte
Measuring Experience of Interactive Characters	271	(12)
K. Hook
P. Persson
M. Sjolinder
Understanding People and Pleasure-Based Human Factors	283	(14)
B.H. Jevnaker
Mapping the User-Product- Relationship (in Product Design)	297	(10)
R. Kahmann
L. Henze
Cooking up Pleasurable Products: Understanding Designers	307	(8)
S. Rutherford
Prolonging the Pleasure	315	(6)
G. Davis
Comfort and Pleasure	321	(12)
D.A. Coelho
S. Dahlman
Collecting Stories on User Experiences to Inspire Design -- a Pilot	333	(112)
A. Makela
T. Mattelmaki
Usability Perception	345	(8)
R. Emmanuele
B. Simionato
Applying Evaluation Methods to Future Digital TV Services	353	(14)
M. Maguire
Activity and Designing Pleasurable Interaction with Everyday Artifacts	367	(10)
V. Popovic
Conclusion Conclusions	377	(2)
P.W. Jordan
Index	379