The Police Manager

by Lynch, Ronald G.

• ISBN13: 9780870847103
• ISBN10: 0870847104
• Edition: 5th
• Format: Paperback
• Copyright: 1998-07-01
• Publisher: Anderson Pub Co

Table of Contents

Preface	iii
A History and Philosophy of Police Management	1	(8)
The Police Manager's Role	2	(1)
The Management Process	3	(1)
History of Management	4	(5)
Philosophy to Outcomes	9	(10)
Introduction	9	(1)
Philosophy	9	(3)
Values	9	(2)
Beliefs	11	(1)
Principles	12	(1)
Behavior	13	(2)
Daily Decisions	13	(2)
Routine Activities	15	(1)
Standards	15	(1)
Policies and Procedures	16	(1)
Outcomes	16	(2)
Conclusion	18	(1)
Organizational Culture	19	(6)
Introduction	19	(1)
Why Culture is Important	19	(1)
How Culture is Developed	20	(1)
Identifying Your Police Department's Culture	21	(2)
Changing the Culture	23	(1)
Conclusion	24	(1)
Part One Behavioral Aspects of Police Management	25	(90)
Leadership Behavior Styles	27	(20)
Qualities of a Successful Police Manager	28	(1)
Styles of Leadership	29	(4)
The Learning Police Agency	33	(2)
Systems Thinking	34	(1)
Personal Mastery	34	(1)
Mental Models	34	(1)
Building a Shared Vision	34	(1)
Team Learning	35	(1)
Is There a Best Style?	35	(2)
Adaptive Leadership	36	(1)
Reality Leadership	36	(1)
Deciding How to Lead	37	(1)
Effective Leadership Practices	37	(2)
Challenging the Process	38	(1)
Inspiring a Shared Vision	38	(1)
Enabling Others to Act	38	(1)
Modeling the Way	39	(1)
Encouraging the Heart	39	(1)
Total Quality Management	39	(3)
History	39	(2)
Uses for Law Enforcement	41	(1)
Orange County, Florida, Sheriff's Office	41	(1)
Summary of TQM	42	(1)
Developing Organizational Teamwork	42	(1)
Approaches to the Organizational Development Process	43	(4)
The Top of the Hill	47	(4)
Motivators	47	(3)
Personal	48	(1)
Professional	49	(1)
Conclusion	50	(1)
Creating a Breed of Super Sergeants	51	(12)
The Status Quo	52	(1)
The Burden of Supervisory Liability	53	(9)
A Statement of the Problem	54	(1)
The Birth of a Process	55	(1)
A Misbalanced Emphasis	56	(1)
Performance Management	56	(1)
The Correct Focus: Liability or Performance?	57	(2)
Credible, Relevant, Contextual Supervisory Training	59	(1)
Field Training Supervisor (FTS) Program	59	(1)
Successful Performance	60	(1)
The Raison d'Etra for Supervisors	61	(1)
Values-Oriented Supervision	61	(1)
Conclusion	62	(1)
Organizational Environment	63	(20)
Introduction	63	(2)
Principles of Motivation	65	(1)
Hierarchy of Effective Communication	65	(3)
Basic Needs	66	(1)
Safety Needs	66	(1)
Belongingness Needs	67	(1)
Ego Status Needs	67	(1)
Self-Actualization Needs	67	(1)
Motivation-Hygiene Theory	68	(5)
Theory X and Theory Y	73	(2)
Immaturity-Maturity Theory	75	(1)
Management Systems	76	(2)
System 1	76	(1)
System 2	77	(1)
System 3	77	(1)
System 4	78	(1)
Expectancy Theory	78	(2)
Conclusion	80	(3)
Transactional Analysis	83	(20)
Behavioral Models and the Change Process	83	(1)
Ego States	84	(6)
Parent Ego State	86	(1)
Adult Ego State	86	(1)
Child Ego State	87	(3)
Transactions and Communication	90	(4)
Complementary Transactions	90	(1)
Crossed Transactions	91	(2)
Ulterior Transactions	93	(1)
Basic Life Positions and Organizational Sanctions	94	(2)
Time Structuring	96	(2)
Organizational Games	98	(2)
Conclusion	100	(3)
Understanding Personnel Through MBTI®	103	(12)
Overview	103	(1)
Functional Behavior	104	(2)
Data Experience	106	(2)
Temperament	108	(2)
Uses for the MBTI®	110	(5)
Part Two Functional Aspects of Police Management	115	(64)
Management Planning	117	(10)
Effective Planning and Use of Data	118	(2)
Concern for System	118	(1)
Concern for Risk	119	(1)
Management Planning Model	120	(5)
Explanation	120	(2)
Responses Within Each Management Approach	122	(1)
Purposeful Approach	122	(1)
Traditional Approach	123	(1)
Crisis Approach	123	(1)
Entrepreneurial Approach	123	(1)
Selecting a Management Planning Approach	124	(1)
Conclusion	125	(2)
Problem Identification and Decisionmaking	127	(14)
Problem Analysis	128	(3)
Recognizing Problems	128	(1)
Separating and Setting Priorities	128	(1)
Specifying the Priority Problem to be Analyzed	129	(1)
Testing for Cause	129	(2)
Decisionmaking	131	(10)
General Principles	131	(1)
Types of Decisions	131	(1)
Means-Ends Analysis	132	(2)
The Decision-Making Process	134	(1)
Setting the Objective	134	(1)
Identifying Obstacles	134	(1)
Collecting and Analyzing Data	135	(1)
Developing Alternatives	135	(1)
Selecting Alternatives	136	(1)
Developing and Implementing a Plan	136	(1)
Evaluating the Results	136	(2)
Pitfalls of the Decision-Making Process	138	(3)
Management by Objectives	141	(22)
Introduction	141	(2)
The MBO System	143	(1)
Values and Beliefs	144	(1)
Mission	145	(1)
Goals	145	(1)
Objectives	146	(1)
Projects	147	(1)
Action Plans	147	(1)
Evaluation	147	(8)
Specify Measurable Objectives	149	(1)
Formulate a Practical Evaluation Design	150	(2)
Specify Data Collection Procedures	152	(2)
Specify Data Reduction and Analysis Methods	154	(1)
Implementation	155	(3)
Establishment of Goals by Top Managers	155	(1)
Establishment of Objectives for Each Goal by Middle Managers	155	(2)
Selection of Objectives by Top Managers	157	(1)
Objective Finalization by Middle Managers	157	(1)
Overview of Projects for Each Objective Submitted by Middle Managers	157	(1)
Development of Detailed Projects by Middle Managers	157	(1)
Evaluation	158	(1)
Additional Use of the MBO System	158	(1)
Drawbacks of Management by Objectives	159	(4)
Productivity	163	(8)
Productivity Revisited	163	(1)
Post-Report Reflections	164	(1)
Productivity and News Media	165	(1)
Productivity and Elected Officials	166	(1)
Productivity and Social Concerns	166	(1)
Productivity and the Future	167	(4)
Fiscal Management	171	(8)
Budgeting	171	(1)
Purposes of Budgeting	172	(1)
Stages in the Budgeting Process	172	(1)
Types of Budgets	173	(4)
The Budgeting Process	177	(1)
Conclusion	178	(1)
Part Three Modern Police Management: Major Issues	179	(64)
Use of Power	181	(8)
Types of Power	181	(2)
Formal Power	181	(1)
Informal Power	182	(1)
Approaches to the Use of Power	183	(3)
Control	183	(1)
Manipulation	184	(1)
Threat	185	(1)
Referent	185	(1)
Needling	185	(1)
Coordination	186	(1)
Reasons for the Use of Power	186	(1)
Personal	186	(1)
Social	186	(1)
Survival	187	(1)
Conclusion	187	(2)
Civil Liability	189	(10)
Introduction	189	(2)
Civil Rights Violations	191	(1)
Negligence	192	(1)
Avoiding Liability Through Selection and Training	193	(1)
The Protection Circle	194	(2)
Training in the Future	196	(1)
Accreditation	197	(1)
Conclusion	198	(1)
Accreditation	199	(8)
What is Accreditation?	199	(1)
Origins of the National Accreditation Process	199	(1)
Benefits of Accreditation	200	(2)
Relationship to Liability	202	(1)
Agency Participation	202	(1)
The Accreditation Process	203	(4)
Ethics for the 21st Century	207	(10)
Introduction	207	(1)
Ethical Systems	208	(4)
Utilitarian Ethics	208	(2)
Rule Ethics	210	(1)
Social Contract Ethics	210	(1)
Justice Ethics	211	(1)
Personalistic Ethics	211	(1)
Leadership and Ethics	212	(2)
Utilitarian Ethics	212	(1)
Rule Ethics	212	(1)
Social Contract Ethics	213	(1)
Justice Ethics	214	(1)
Personalistic Ethics	214	(1)
Conclusion	214	(3)
Assessment Center Process	217	(16)
Overview	217	(2)
Advantages of the Assessment Center	219	(1)
Disadvantages of the Assessment Center	220	(1)
Developing the Assessment Center	221	(4)
Performing a Job Analysis	221	(1)
Developing Dimensions	221	(1)
Developing a Matrix and Exercises	222	(1)
Developing Guidelines	222	(1)
Developing Exercises	223	(1)
Training	224	(1)
Conducting the Center	224	(1)
Ensuring Feedback	225	(1)
Components of the Assessment Center	225	(4)
Oral Interviews	225	(1)
Leaderless Group	226	(1)
In-Basket Problems	227	(1)
Role-Play Situations	227	(1)
Oral Presentations	228	(1)
Written Plan	229	(1)
Scheduling	229	(1)
Rating Scales	229	(2)
Numerical Scales	229	(1)
Strengths and Weaknesses	230	(1)
Composite Graphs	230	(1)
Forced Choice	230	(1)
Consensus	231	(1)
Conclusion	231	(2)
Leading Small and Medium Size Law Enforcement Agencies	233	(10)
Introduction	233	(1)
The Need for Change	234	(1)
Interpersonal Communication	234	(1)
The Leader	235	(1)
Tasks of Leading	236	(7)
Afterword	243	(10)
The Future	243	(1)
Successful Police Agencies	244	(1)
Typical Factors	244	(1)
Effective Factors	244	(1)
Personal Characteristics	245	(3)
Attitude	246	(1)
Courage	246	(1)
Enthusiasm	247	(1)
Police Chief, City Manager, and Council	248	(2)
Police Chief to City Manager	248	(1)
City Manager to City Council	249	(1)
City Council to City Manager	249	(1)
Final Thought	250	(3)
Appendix A	253	(6)
Appendix B	259	(2)
Appendix C	261	(8)
Index	269