Power of a Good Fight

by Eisaguirre, Lynne

• ISBN13: 9780028642697
• ISBN10: 0028642694
• Format: Paperback
• Copyright: 2002-05-01
• Publisher: DK Publishing, Inc.

Summary

Some of the topics include: the power of attitudes, the power of styles, the power of skills and the power of systems. From the author who presents speeches, workshops and consulting services on conflict and negotiation, diversity, team building, leadership, and employee retention.

Table of Contents

PART 1: THE POWER OF ATTITUDES: HOW TO EMBRACE CONFLICT AND DRIVE PRODUCTIVITY, CREATIVITY, AND INNOVATION	1	(40)
Leading the Way: How to Leverage Conflict into Success	3	(12)
The Leader as Detective: How to Uncover the Causes of Good and Bad Fights	15	(12)
The Power of Purpose: How to Use Your Mission and Values to Embrace Conflict	27	(14)
PART 2: THE POWER OF STYLES: HOW TO UNDERSTAND AND USE DIFFERENT CONFLICT STYLES TO RELEASE YOUR CREATIVE POTENTIAL	41	(72)
Five Beastly Conflict Coping Styles: How to Retrain sold with Your Animal Instincts	43	(18)
When the Pit Bull Attacks: How to Soften Their Bite	61	(8)
When the Roadrunner Revs Up: How to Stop Others from Fleeing the Scene	69	(6)
When the Golden Retriever Wags Its Tail: How to Teach ``Just Say No!''	75	(4)
When the Cobra Strikes: How to Tangle with a Triangulator	79	(8)
When Eagles Take Flight: How to Develop the Sight and Skills to Soar	87	(8)
A Creative Menagerie: How to Harness the Unique Styles	95	(18)
PART 3: THE POWER OF SKILLS: HOW TO HARNESS THE STRATEGIC VALUE OF CONFLICT	113	(86)
The Top Ten Steps: How to Use Conflict to Your Advantage	115	(24)
Prepare for Conflict: How to Move from Despairing to Preparing	139	(8)
Grace Under Fire: How to Skillfully Confront Others	147	(10)
Who's on First? How to Hear and Be Heard	157	(16)
Welcoming a Different Opinion: How to Be Confrontable	173	(18)
Making Changes Makes Waves: How to Swim, Not Sink	191	(8)
PART 4: THE POWER OF SYSTEMS: HOW TO CREATE AN ORGANIZATION THAT ENCOURAGES GOOD FIGHTS	199	(74)
The Dogfight Referees: How to Mediate, Facilitate, and Survive	201	(14)
Avoid the Recount: How to Articulate a Clear Decision-Making Process	215	(12)
Getting to Yes Without Going to War: How to Build Consensus	227	(14)
Surfing the Waves of Conflict: How to Manage When the Conflict Tide Refuses to Recede	241	(12)
Saving an Endangered Species: How to Incubate Eagles	253	(20)
Conclusion	273	(18)
APPENDIXES
A Bibliography	277	(6)
B Footnotes	283	(8)
Index	291