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9780071767996

The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results

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  • ISBN13:

    9780071767996

  • ISBN10:

    0071767991

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2011-10-14
  • Publisher: McGraw-Hill Education
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Summary

Quality guru Subir Chowdhury introduces his groundbreaking new process! In The Power of LEO, Chowdhury outlines a simple, three-part strategy for building continuous quality improvement every business operation, which he calls LEO: Listen to your customers and employees; Enrich your company by fixing the problems you learn about and seizing future opportunities; and Optimize your company by making sure the problems remains fixed and executing resulting plans for improvement. Subir Chowdhuryis the author of 13 books including the international bestsellers The Power of Six Sigmaand The Ice Cream Maker. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make '¬Üquality'¬" a part of their business culture. In 2009, the U.S. Department of Homeland Security presented him with the '¬ÜOutstanding American by Choice Award'¬". His works are cited frequently in the national and international media. He lives with his family in Bloomfield Hills, Michigan.

Table of Contents

Prefacep. xi
Introducing Leop. 1
Leo at Workp. 15
Putting Out Firesp. 29
Fixing the Flowp. 45
Commanding the Futurep. 69
Listening Hardp. 91
Enriching the Productp. 117
Don't Compromise; Optimize!p. 141
An All-Out Leo Developmentp. 167
The Quality Mindsetp. 189
Indexp. 201
Acknowledgmentsp. 207
Table of Contents provided by Ingram. All Rights Reserved.

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