Armand V. Feigenbaum, Ph.D., is the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT, and is the recipient of numerous medals and honors from quality associations around the world. Dr. Feigenbaum is the president of the international engineering firm General Systems, Inc., which designs and installs proprietary operating management systems for manufacturing and service companies throughout North and South America, Europe, and Asia.
Donald Feigenbaum, Ph.D., is chief operating officer and executive vice president of General Systems, Inc. Dr. Feigenbaum is an acknowledged world leader in systems management and engineering and has published numerous influential works in the field of systems technology.
Preface | |
New Management for Business Growth in a Demanding Economy | p. 1 |
Capitalizing Management Power: Lessons from the Great Japanese Economy | p. 17 |
Emphasizing Quality of Management Instead of Quantity of Management | p. 35 |
The Character of the Company: "Signature" Capabilities and Management Innovation | p. 57 |
Managing for Growth in the New Competitive Landscape | p. 73 |
Sustaining Business Growth by Recognizing and Reconnecting Management "Disconnects" | p. 89 |
Reducing Failure Costs and Increasing Systems Effectiveness | p. 113 |
Developing Visible and Invisible Competitive Strength and "Materializing" Management Capital | p. 135 |
Ten Leadership Characteristics for Capitalizing Management Power throughout the Business Value Chain | p. 155 |
The Customer - Not Wall Street - Delivers the Business's Income | p. 175 |
Powering Management Capital | p. 189 |
Index | p. 193 |
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