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9781260019629

Powerful Conversations: How High Impact Leaders Communicate

by Harkins, Phil
  • ISBN13:

    9781260019629

  • ISBN10:

    1260019624

  • eBook ISBN(s):

    9780071366267

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2017-07-21
  • Publisher: McGraw Hill
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Table of Contents

Preface

Foreword

Introduction

Acknowledgements

Part I: The Discipline of Powerful Conversations

1: Powerful Conversations and High-Impact Leaders

2: The Structure and Impact of Powerful Conversations

3: The Types of Powerful Conversations

4: The Swamp: Getting Into and Out of Bad Conversations

5: Difficult Conversations

Part II: Powerful Conversations in Practice

6: Powerful Conversations and Trust

7: The Agenda for Change

8: Passionate Champions

9: Retaining Great People

10: The Voice of Leadership

Appendix: A Powerful Conversations Toolbox

Tool 1: Planning, Conducting, and Measuring Powerful Conversations

Tool 2: The Tower of Power

Tool 3: The Leadership Assessment Instrument (LAI)

Tool 4: The Trust Tool

Tool 5: The Change Tool

Tool 6: The Retention Tool

Index

Supplemental Materials

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