Preface
Foreword
Introduction
Acknowledgements
Part I: The Discipline of Powerful Conversations
1: Powerful Conversations and High-Impact Leaders
2: The Structure and Impact of Powerful Conversations
3: The Types of Powerful Conversations
4: The Swamp: Getting Into and Out of Bad Conversations
5: Difficult Conversations
Part II: Powerful Conversations in Practice
6: Powerful Conversations and Trust
7: The Agenda for Change
8: Passionate Champions
9: Retaining Great People
10: The Voice of Leadership
Appendix: A Powerful Conversations Toolbox
Tool 1: Planning, Conducting, and Measuring Powerful Conversations
Tool 2: The Tower of Power
Tool 3: The Leadership Assessment Instrument (LAI)
Tool 4: The Trust Tool
Tool 5: The Change Tool
Tool 6: The Retention Tool
Index
