A Practical Guide to Training and Development Assess, Design, Deliver, and Evaluate

by Moskowitz, Michael

• ISBN13: 9780470189467
• ISBN10: 0470189460
• Format: Hardcover
• Copyright: 2008-08-18
• Publisher: Pfeiffer & Co

Summary

To stay ahead of the competition, todays organizations must invest in ongoing training that continuously improves their employees knowledge and skills. A Practical Guide to Training and Development is a comprehensive resource that offers a theoretical, strategic, and practical foundation of the entire training process. The book outlines a step-by-step approach for assessing, designing, delivering and evaluating training.

Author Biography

Michael Moskowitz is the founder of Training Q and A Consulting. He has worked with Kaiser Permanente, AT&T, Buck Knives, Dimension One Spas, Sanyo North America, AirTouch Cellular, The Scripps Research Institute, and many more organizations. He is an instructor at University of California San Diego Extension, teaching training and development in the business and management program.

Table of Contents

Acknowledgements	p. viii
Introduction	p. ix
In the Beginning	p. 1
Purpose	p. 1
Overview	p. 1
Defining Terms	p. 2
Identifying the Two Essential Training Elements	p. 2
Changing the Perception of Change	p. 3
Understanding Organizational Change Culture: Force Field Analysis	p. 4
Identifying the Four Stages of Change	p. 6
Role of the Trainer	p. 11
Developing Trainer Competencies	p. 14
No Classroom, No Facilitator, No Change?	p. 19
Career Challenges for the Training Professional	p. 20
Train Effectively or Face the Consequences	p. 20
Common Training Deficiencies	p. 23
Transmissional Not Transformational Learning	p. 26
Effective Training for Minimized Liability	p. 27
Aligning Training with Vision, Mission, and Goals	p. 32
Purpose	p. 32
Overview	p. 32
Finding a Formula for Success	p. 33
W. Edwards Deming	p. 34
Peter Drucker	p. 36
Vision, Mission, and Goal Alignment	p. 38
Training's Supportive Role	p. 41
Determining Training Priorities	p. 43
The Importance of Organizational Goals	p. 43
Barriers to Achieving Goals	p. 47
Needs Assessment	p. 49
Purpose	p. 49
Overview	p. 49
Training Wants Versus Training Needs	p. 50
Needs Assessment Frequency	p. 66
Resistance to the Needs Assessment Process	p. 73
Using Needs Assessment Results	p. 74
Training Design	p. 81
Purpose	p. 81
Overview	p. 81
Adult Learning Theory: Malcolm Knowles	p. 82
Trainer Challenges and Strategies for Incorporating Adult Learning Concepts	p. 84
Program Design Plan	p. 88
Training Delivery	p. 104
Purpose	p. 104
Overview	p. 104
Achieving Training Goals	p. 105
Instructor Competencies: Applicable Research	p. 105
Using Internal and External Resources	p. 109
Classroom Techniques	p. 116
Technology-Assisted Delivery	p. 124
Outsourcing: Finding the Right Training Provider	p. 128
Purpose	p. 128
Overview	p. 128
Putting Competencies to Work	p. 129
Finding the Right Training Provider(s)	p. 129
Evaluation Part 1: How Did the Training Go?	p. 145
Purpose	p. 145
Overview	p. 145
How Did the Training Go?	p. 146
Evaluating a Training Program: A Case Study	p. 160
Evaluation Part 2: Is Training Adding Value?	p. 167
Purpose	p. 167
Overview	p. 167
Determining Training's Value	p. 168
Learning Analytics	p. 174
Technology-Assisted Evaluation	p. 180
Ensuring and Promoting Training Success	p. 187
Purpose	p. 187
Overview	p. 187
Getting Ready to Market	p. 188
References	p. 209
Index	p. 213
About the Author	p. 225
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