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9780470189467

A Practical Guide to Training and Development Assess, Design, Deliver, and Evaluate

by
  • ISBN13:

    9780470189467

  • ISBN10:

    0470189460

  • Format: Hardcover
  • Copyright: 2008-08-18
  • Publisher: Pfeiffer & Co

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Summary

To stay ahead of the competition, todays organizations must invest in ongoing training that continuously improves their employees knowledge and skills. A Practical Guide to Training and Development is a comprehensive resource that offers a theoretical, strategic, and practical foundation of the entire training process. The book outlines a step-by-step approach for assessing, designing, delivering and evaluating training.

Author Biography

Michael Moskowitz is the founder of Training Q and A Consulting. He has worked with Kaiser Permanente, AT&T, Buck Knives, Dimension One Spas, Sanyo North America, AirTouch Cellular, The Scripps Research Institute, and many more organizations. He is an instructor at University of California San Diego Extension, teaching training and development in the business and management program.

Table of Contents

Acknowledgementsp. viii
Introductionp. ix
In the Beginningp. 1
Purposep. 1
Overviewp. 1
Defining Termsp. 2
Identifying the Two Essential Training Elementsp. 2
Changing the Perception of Changep. 3
Understanding Organizational Change Culture: Force Field Analysisp. 4
Identifying the Four Stages of Changep. 6
Role of the Trainerp. 11
Developing Trainer Competenciesp. 14
No Classroom, No Facilitator, No Change?p. 19
Career Challenges for the Training Professionalp. 20
Train Effectively or Face the Consequencesp. 20
Common Training Deficienciesp. 23
Transmissional Not Transformational Learningp. 26
Effective Training for Minimized Liabilityp. 27
Aligning Training with Vision, Mission, and Goalsp. 32
Purposep. 32
Overviewp. 32
Finding a Formula for Successp. 33
W. Edwards Demingp. 34
Peter Druckerp. 36
Vision, Mission, and Goal Alignmentp. 38
Training's Supportive Rolep. 41
Determining Training Prioritiesp. 43
The Importance of Organizational Goalsp. 43
Barriers to Achieving Goalsp. 47
Needs Assessmentp. 49
Purposep. 49
Overviewp. 49
Training Wants Versus Training Needsp. 50
Needs Assessment Frequencyp. 66
Resistance to the Needs Assessment Processp. 73
Using Needs Assessment Resultsp. 74
Training Designp. 81
Purposep. 81
Overviewp. 81
Adult Learning Theory: Malcolm Knowlesp. 82
Trainer Challenges and Strategies for Incorporating Adult Learning Conceptsp. 84
Program Design Planp. 88
Training Deliveryp. 104
Purposep. 104
Overviewp. 104
Achieving Training Goalsp. 105
Instructor Competencies: Applicable Researchp. 105
Using Internal and External Resourcesp. 109
Classroom Techniquesp. 116
Technology-Assisted Deliveryp. 124
Outsourcing: Finding the Right Training Providerp. 128
Purposep. 128
Overviewp. 128
Putting Competencies to Workp. 129
Finding the Right Training Provider(s)p. 129
Evaluation Part 1: How Did the Training Go?p. 145
Purposep. 145
Overviewp. 145
How Did the Training Go?p. 146
Evaluating a Training Program: A Case Studyp. 160
Evaluation Part 2: Is Training Adding Value?p. 167
Purposep. 167
Overviewp. 167
Determining Training's Valuep. 168
Learning Analyticsp. 174
Technology-Assisted Evaluationp. 180
Ensuring and Promoting Training Successp. 187
Purposep. 187
Overviewp. 187
Getting Ready to Marketp. 188
Referencesp. 209
Indexp. 213
About the Authorp. 225
Table of Contents provided by Ingram. All Rights Reserved.

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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