The Practice of Construction Management People and Business Performance

by Fryer, Barry; Ellis, Robert; Egbu, Charles; Gorse, Christopher A.

• ISBN13: 9781405111102
• ISBN10: 1405111100
• Edition: 4th
• Format: Paperback
• Copyright: 2004-09-13
• Publisher: Wiley-Blackwell

Summary

This book offers construction managers and students a readable account of management ideas and practices, concentrating particularly on the human side of construction management. It pulls together what has been learned both from management practice and research, and summarises the main themes and trends.The text has been substantially revised to reflect the latest management thinking and to include new sections on communication, conflict management and managing innovation.

Author Biography

Barry Fryer was formerly Professor of Construction Management at Leeds Metropolitan University.

Table of Contents

Author Biographies	x
Preface to the Fourth Edition	xii
1 The Development of Management Thinking	1	(16)
Early contributions to management thinking	2	(2)
Management and the social sciences	4	(2)
Systems management	6	(3)
Situational or contingency management	9	(3)
Dynamic engagement	12	(1)
The new Ps of management: post-industrial portfolio, pragmatic, post-modern	13	(2)
Quality and environmental management	15	(1)
Summary	15	(1)
Discussion and questions	16	(1)
2 Managers and Their Jobs	17	(15)
The tasks of management	17	(5)
How managers spend their time	22	(1)
The manager's skills	23	(2)
The manager's power	25	(2)
Empowerment	27	(2)
Professionalism and construction management	29	(1)
Summary	30	(1)
Debate motions and presentation topics	31	(1)
3 Organisation	32	(16)
Organisational activities	33	(1)
Objectives	34	(2)
Characteristics of organisations	36	(6)
Types of organisation	42	(4)
Summary	46	(1)
Discussion topics	47	(1)
4 Leadership	48	(14)
The characteristics of the leader	49	(1)
Leadership style	50	(3)
The leader and the situation	53	(4)
Leadership, goals and social exchange	57	(2)
Task and socio-emotional roles	59	(1)
Formal and informal leaders	59	(1)
The leader's competence	60	(1)
Summary	60	(1)
Discussion topics	61	(1)
5 Communication	62	(31)
Communication process	63	(3)
Functions of communication	66	(2)
Communication structure	68	(1)
The direction of communication	68	(2)
Why communication fails	70	(4)
Communication methods	74	(4)
Plain talking and writing	78	(3)
Graphic and numerical communication	81	(1)
Information management	82	(2)
The manager's behaviour: communication and influence	84	(2)
Personal skills and interaction	86	(2)
Summary	88	(1)
Group communication exercise	89	(4)
6 Conflict and Conflict Management	93	(18)
Definition: functional and dysfunctional conflict	93	(2)
Conflict emergence and development	95	(4)
Managing conflict	99	(5)
Conflict and disputes	104	(2)
Summary	106	(1)
Conflict management exercise	106	(5)
7 Individual/Group Behaviour and Teamwork	111	(23)
Personality and individual behaviour	111	(1)
Individuals and groups	111	(1)
Developing group performance	112	(5)
Observing and analysing group behaviour	117	(5)
Summarising individual and group behaviour	122	(1)
Teamwork	123	(2)
Features of a good team	125	(2)
Teamwork roles	127	(1)
Team leadership	127	(2)
Team leadership and the self-managed team	129	(1)
Training in teamwork and team leadership	130	(2)
Evaluation of teamwork training	132	(1)
Summary	133	(1)
Exercise	133	(1)
8 Motivation and Human Performance	134	(20)
People and work	134	(1)
Employee performance	135	(9)
Motivation	144	(5)
Sub-contractors	149	(1)
Job design	150	(1)
Time management	151	(2)
Summary	153	(1)
Discussion	153	(1)
9 Problem-Solving and Decision-Making	154	(19)
Types of problem and decision	155	(2)
Stages in problem-solving and decision-making	157	(1)
Human reasoning and problem-solving	158	(3)
Group decision-making	161	(6)
Suspending judgement in problem-solving	167	(1)
Creative problem-solving	168	(3)
Summary	171	(1)
Exercise	172	(1)
10 Managing Change	173	(22)
Future studies	174	(1)
The process of organisational change	174	(2)
Managing change	176	(1)
Strategic management	177	(3)
Marketing	180	(4)
Organisational development	184	(3)
Changing people's attitudes	187	(3)
Managing creativity	190	(2)
Summary	192	(1)
Exercise	193	(2)
11 Value and Risk Management	195	(12)
Best value	195	(1)
Collaborative agreements	196	(1)
Value management	196	(2)
Value management and enhanced team-working	198	(1)
Value management interventions	198	(3)
Risk management	201	(3)
Collaborative workshops	204	(1)
Summary	204	(1)
Student activity	205	(2)
12 Managing Innovation in Construction	207	(15)
Challenges associated with managing innovations in organisations	208	(1)
Knowledge management and innovations: building and maintaining capabilities	209	(1)
Organisational innovations and strategies: critical success factors	210	(3)
Measuring innovation success	213	(1)
Knowledge management and improved innovations: issues of strategy, process and structure	214	(2)
Managing knowledge and organisational learning for innovations	216	(2)
E-business initiatives and the construction industry	218	(1)
Challenges facing organisations in using the Internet for business activities	219	(2)
Summary	221	(1)
Discussion and questions	221	(1)
13 Managing Supply Chains and Construction Networks	222	(10)
The nature, types and importance of supply chains in construction	222	(1)
A model of SCM in construction	223	(1)
Mechanisms used to set up successful collaborative relationships-implementing SCM in construction	223	(1)
Partnering	224	(3)
Prime contracting	227	(1)
Public private partnerships (PPP) and Private Finance Initiatives (PFI)	228	(3)
Discussion and questions	231	(1)
14 Personnel Management and HRM	232	(9)
Personnel management or human resources management?	232	(1)
The personnel function	233	(1)
The tasks of personnel management	234	(1)
Personnel policy	235	(2)
Strategic planning and organisational development	237	(1)
Employee remuneration	237	(1)
Counselling	238	(1)
Administration and records	239	(1)
Summary	239	(1)
Exercise	240	(1)
15 Recruitment and Staff Development	241	(28)
Employment planning	241	(1)
Forecasting and budgeting	242	(1)
Producing the plan and an action programme	243	(1)
Planning for projects	243	(2)
Recruitment	245	(3)
Personnel selection	248	(5)
Staff development	253	(1)
Performance appraisal	253	(4)
Education and training	257	(1)
Systematic staff development	258	(1)
Approaches to staff development	259	(2)
Staff development methods	261	(2)
Mentoring	263	(1)
Management development	264	(1)
Continuing professional development (CPD)	265	(2)
Construction Industry Training Board (CITB)	267	(1)
Summary	267	(1)
Mind map tasks	268	(1)
16 Health and Safety	269	(22)
Safety	269	(6)
Health	275	(4)
Effective communication and managing health and safety	279	(1)
The common law on health and safety	280	(2)
The Health and Safety at Work etc. Act 1974	282	(4)
Construction regulations	286	(1)
Safety representatives and committees	287	(2)
Protective equipment	289	(1)
Summary	289	(1)
Discussion and questions	290	(1)
17 Industrial Relations	291	(15)
Employers' associations	292	(1)
Trade unions	293	(2)
Collective bargaining	295	(3)
Employee participation and industrial democracy	298	(1)
Employment and workplace relations	299	(6)
Summary	305	(1)
Discussion and questions	305	(1)
18 Managing Quality and Environmental Impact	306	(16)
Quality management	306	(5)
Installing a quality management system	311	(4)
Environmental impact	315	(5)
Environmental and quality auditing	320	(1)
Summary	320	(1)
Discussion and questions	321	(1)
References	322	(19)
Index	341