Introduction | |
What empowerment is not | |
The empowerment process | |
Managing the empowerment process | |
The meaning of empowerment | |
The payoffs of empowerment | |
Targets for empowerment | |
Strategies for empowerment | |
Controls for empowerment | |
New roles and functions | |
Putting it all together | |
References | |
Index | |
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