Preparing for .NET Enterprise Technologies: A Practical Guide for People, PCs, and Processes Interacting in a .NET World

by Ruest, Nelson; Ruest, Danielle

• ISBN13: 9780201734874
• ISBN10: 0201734877
• Format: Paperback
• Copyright: 2001-10-01
• Publisher: Addison-Wesley Professional

Summary

Learn to optimize the interaction of people, processes, and computing technology within the .NET framework with the help of this book. Focusing on the human factor in technologies, the authors explore how people interact with PCs and how PC interfaces can be designed to simplify this interaction process to maximize profits and minimize downtime.

Table of Contents

Preface	xi
Introduction: The .NET Infrastructure Roadmap	xv
The Scope of the Book	xviii
The EMF	xx
The .NET Roadmap	xxiii
The .NET Reading Map	xxiv
PART I The Roadmap to .NET Enterprise Technologies	1	(166)
An Ever-Changing World	3	(22)
Human Nature	3	(5)
Basic Personality Types	5	(1)
Change in IT	6	(2)
The Emotional Cycles of Change	8	(2)
Stability within an Ever-Changing Environment	10	(3)
Change Management Processes	11	(2)
The QUOTE System: A Structured Approach for Change Management	13	(2)
Going with the Flow	15	(1)
A World of Service	16	(5)
Defining Service	17	(1)
Service in an IT World	17	(3)
CASE STUDY: Implementing a Major IT Change	20	(1)
Harmonizing Change in IT Environments	21	(4)
CASE STUDY: Moving to a New Operating System	21	(2)
Chapter Roadmap	23	(1)
The Generic QUOTE Roadmap	24	(1)
Developing an IT Service Framework	25	(40)
Defining IT Services	26	(2)
The Driving Principles of Quality IT Service	28	(5)
Diversity within the Organization	28	(2)
Standardization, Rationalization, and Certification	30	(3)
Using a Strategic Plan for Change	33	(2)
Defining the Vision	33	(1)
Objectives for a Strategic IT Plan	34	(1)
Defining the Driving Principles of Change	35	(8)
Controlling the Impact of Change	35	(6)
Acquisition Guidelines	41	(1)
IT Service Use Guidelines	42	(1)
Managing Total Cost of Ownership	43	(2)
Zero Administration for Windows	45	(1)
The Move to an Enterprise Architecture	46	(2)
The Foundation of a Change Management Strategy	48	(7)
The Global Architecture	49	(3)
The Foundation of the Global Architecture	52	(1)
Applying the Outer Structure to the Framework	53	(2)
The Scope of Windows 2000	55	(1)
A Scalable Framework Vision	55	(2)
Using the QUOTE System	57	(8)
CASE STUDY: Four Ministry Merger	58	(1)
CASE STUDY: PC Software Rationalization	59	(1)
CASE STUDY: Designing an Active Directory	60	(3)
Chapter Roadmap	63	(2)
The Essence of the Framework	65	(32)
Microsoft's .NET Architecture	65	(7)
A Distributed Services Architecture	68	(4)
Using a Structural Model	72	(1)
An OSI Networking Reference Model for PCs and Servers	72	(10)
Physical Layer	73	(1)
Operating System Layer	74	(1)
Networking Layer	74	(1)
Storage Layer	75	(1)
Security Layer	76	(2)
Communications Layer	78	(1)
Commercial Tool Layer	78	(2)
Presentation Layer	80	(1)
Corporate Tool Layer	81	(1)
A Complete Model	82	(1)
The IT Model for Service Points of Access	82	(4)
The Benefits of the IT Model for Service Points of Access	86	(4)
Defining Targets for the EMF	90	(3)
Targets for the Client	91	(1)
Targets for the Network	91	(1)
Targets for the Organization	92	(1)
CASE STUDY: Standardizing SPAs for the PC	92	(1)
Using the QUOTE System	93	(4)
Chapter Roadmap	95	(2)
Supporting Processes	97	(34)
Rationalizing the Enterprise	98	(9)
The Effectiveness of Rationalization	99	(1)
Rationalization Costs	100	(1)
Software Lifecycle Management	100	(7)
Certification Processes	107	(15)
The Evolution of Software	107	(1)
Facing DLL Hell	108	(1)
Windows 2000 and DLL Hell	109	(5)
Stabilizing Windows Technologies	114	(2)
A Certification Approach: Complete DLL Management	116	(1)
Using a Certification Center	116	(6)
Presentation Layer Management	122	(7)
Defining the Presentation Layer	122	(3)
Group Customization of the Presentation Layer	125	(2)
Managing Web Content on the Desktop	127	(2)
Using the QUOTE System	129	(2)
Chapter Roadmap	130	(1)
Standardization Management Processes	131	(36)
Traditional IT Service Structures	132	(3)
A .NET Framework Management Structure	135	(15)
Supporting Technologies	135	(1)
Designing a Service Model for IT	136	(2)
Managing Standard IT Environments	138	(12)
Moving to the EMF	150	(1)
Developing for the EMF	150	(9)
Centralized versus Decentralized Development	150	(1)
Centralized Development Strategies	151	(1)
Decentralized Development Strategies (DDS)	152	(6)
CASE STUDY: DDS Deployment and Update System	158	(1)
A .NET Development Support Program	159	(1)
Supporting the EMF	159	(5)
Usage and Productivity Support	160	(1)
Local Productivity Support Teams	161	(1)
Managing User Change Requests	161	(3)
Using the QUOTE System	164	(3)
CASE STUDY: Local Productivity Support Teams	164	(2)
Chapter Roadmap	166	(1)
PART II Implementing .NET Enterprise Technologies	167	(134)
Putting the Enterprise Management Framework in Place	169	(22)
Managing IT Change	170	(2)
The Cyclical Nature of IT Change	171	(1)
Moving to the EMF	171	(1)
Mapping the Project through Deliverables	172	(1)
Using a Structured Project Approach	172	(5)
The QUOTE Cycle	174	(1)
QUOTEs within QUOTEs	175	(1)
CASE STUDY: Applying the QUOTE System to a Large Deployment Project	176	(1)
Deploying the EMF	177	(7)
Preparatory Activities for Delivery	177	(7)
Delivery Support Tools	184	(1)
Using the QUOTE System	184	(7)
CASE STUDY: PC Deployment Program	184	(5)
Chapter Roadmap	189	(2)
Project Management	191	(30)
The Golden Rules of Deployment Projects	192	(13)
Deployment Project Truisms	193	(2)
Working SMART	195	(1)
Preparing the Project	195	(5)
Putting Tools and Processes in Place	200	(4)
CASE STUDY: Managing Project Meetings	204	(1)
Creating the Project Plan	205	(12)
Inventorying the Organization (Question Phase)	206	(1)
Creating a Learning Environment (Understand Phase)	207	(2)
Defining a Technology Transfer Methodology (Organize Phase)	209	(4)
Deployment and Activation (Transfer Phase)	213	(1)
CASE STUDY: Supporting a Migration	214	(1)
Project Finalization (Evaluate Phase)	215	(2)
Using the QUOTE System	217	(4)
Chapter Roadmap	219	(2)
Communications in an Enterprise Management Framework	221	(36)
The Communications Process	222	(9)
The Principles of Communications	223	(1)
Knowledge Management: The Internal Village	224	(1)
Communications in Migration Projects	225	(2)
CASE STUDY: Migrating to a ``Locked'' PC	227	(1)
Managing Change through Communications	228	(1)
CASE STUDY: Making People Listen	229	(2)
A Structured Communications Plan	231	(1)
Communications Plan Structure	232	(13)
Audience Identification	232	(3)
Dividing the Plan into Project Phases	235	(1)
Defining Clear Objectives for the Plan	236	(1)
Message Struture	236	(1)
Message Delivery Timings	237	(1)
Communications Plan Delivery Rules	238	(2)
The Communications Team	240	(1)
Message Delivery Mechanisms	241	(4)
A Sample EMF Communications Plan	245	(9)
Question Phase (Planning)	245	(4)
Understand Phase (Preparation)	249	(1)
Organize Phase (Pilot)	250	(2)
Transfer Phase (Deployment)	252	(1)
Evaluate Phase (Project Review)	253	(1)
Recurring Communications	254	(1)
Using the QUOTE System	254	(3)
CASE STUDY: Implementing a Project Communications Program	254	(2)
Chapter Roadmap	256	(1)
Training: A Change Management Tool	257	(36)
Using Training to Manage Change	257	(9)
Managing Change through Training	259	(3)
A Migration Project Training Program	262	(2)
The Positive Impact of Automation in Training	264	(2)
Support for Continuous Learning	266	(12)
An Internal Support Program	269	(8)
Continuous Learning Management	277	(1)
The Migration Training Plan	278	(1)
The Training QUOTE	278	(10)
Question Phase (Planning)	278	(2)
Understand Phase (Preparation)	280	(7)
Organize Phase (Pilot)	287	(1)
Transfer Phase (Deployment)	288	(1)
Evaluate Phase (Project Review)	288	(1)
Recurring Training	288	(2)
Using the QUOTE System	290	(3)
CASE STUDY: Implementing a Complete Training Program	290	(2)
Chapter Roadmap	292	(1)
Profiting from .NET Enterprise Technologies	293	(8)
The Evaluation of the Framework	293	(1)
Completing the EMF	294	(3)
Change and the EMF	295	(1)
Taking Small Steps toward Change	296	(1)
Lessons Learned	297	(3)
The Final QUOTE	300	(1)
PART III Appendixes	301	(40)
Appendix A: The Global Architecture Grid	303	(8)
Appendix B: Essential Standards	311	(10)
Appendix C: Inventory Data Sheet	321	(4)
Appendix D: SPA Object Content List	325	(4)
Appendix E: User Survey Questionnaire	329	(6)
Appendix F: Sample Standard Operating Procedures	335	(6)
Bibliography	341	(2)
Index	343