Principles of Security Management

by Johnson, Brian R.

• ISBN13: 9780130284389
• ISBN10: 0130284386
• Edition: 1st
• Format: Hardcover
• Copyright: 2004-06-15
• Publisher: Pearson

Summary

This book makes an accessible introduction to contemporary management theories and concepts applied to private security. Incorporating the latest business and social science research, and illustrated throughout with case studies written by experienced security professionals, the book provides readers with a comprehensive understanding of what it takes to be an effective security manager in the 21st century.Detailed coverage includes the topics of leadership & supervision, planning and decision making, recruitment and selection, training, motivation, performance appraisal, discipline and discharge, labor relations, budgeting and scheduling.For managers and leaders in the private security industry, and for human resource personnel.

Author Biography

Brian R. Johnson is an associate professor in the School of Criminal justice at Grand Valley State University in Grand Rapids, Michigan. He received his Ph.D. in the social sciences from Michigan State University in 1998. He also holds an MLIR in industrial relations and human resource management and an MS in criminal justice from Michigan State University. He received his BA from the University of Wisconsin-Eau Claire. His primary areas of interest are organizational and legal issues in private security and law enforcement. Johnson has served as a trainer and consultant to a number of private security organizations, has worked in proprietary and contract security organizations, and is the author of several articles and publications in the field of private security and law enforcement. He is also a member of the American Society for Industrial Security.

Table of Contents

PREFACE	xi
Acknowledgments	xiii
About the Author	xiii
chapter one INTRODUCTION TO SECURITY MANAGEMENT	1	(22)
The Scope of Private Security	2	(2)
Goals of Security	4	(1)
The History of Private Security in the United States	5	(5)
What Is Management?	10	(5)
The Evolution of Managerial Thought	15	(4)
Key Terms	19	(1)
Discussion Questions	20	(1)
References	20	(3)
chapter two LEADERSHIP	23	(32)
What Is Leadership?	24	(1)
Leaders versus Managers	24	(1)
Leadership Theories	25	(13)
The Essence of Good Leadership	38	(5)
Fundamental Leadership Practices	43	(5)
Leadership for Private Security	48	(2)
Conclusion	50	(1)
Key Terms	51	(1)
Discussion Questions	51	(1)
References	51	(4)
chapter three SUPERVISION	55	(32)
The Supervisor and the Organization	56	(1)
Leader-Member Exchange Theory	57	(2)
Effective Supervision	59	(3)
Supervisory Roles	62	(14)
Supervisory Development	76	(1)
Supervisory Problems	77	(5)
Conclusion	82	(1)
Key Terms	82	(1)
Discussion Questions	83	(1)
References	83	(4)
chapter four PLANNING AND DECISION MAKING	87	(39)
Overview of Planning	88	(1)
Types of Planning	89	(5)
Models of Planning	94	(1)
Decision Making	95	(8)
Factors Affecting Decision Making	103	(2)
Common Errors in Decision Making	105	(3)
Attributes of Effective Decision Makers	108	(5)
The Role of Management in Fostering Effective Decision Making	113	(6)
Conclusion	119	(1)
Key Terms	120	(1)
Discussion Questions	121	(1)
References	121	(5)
chapter five RECRUITMENT AND SELECTION	126	(42)
Employment Laws	127	(9)
Establishing a Recruitment and Selection Program	136	(2)
The Recruitment Process	138	(7)
Selection Techniques	145	(6)
Employment Tests	151	(8)
Selecting the Employee	159	(1)
Legal Issues in Recruitment and Selection	159	(3)
Conclusion	162	(1)
Key Terms	163	(1)
Discussion Questions	163	(1)
References	163	(5)
chapter six TRAINING	168	(33)
Definition of Training	169	(5)
Training Mediums	174	(8)
Training Program Design Considerations	182	(4)
Administering Training	186	(4)
Instructional Strategies	190	(5)
Legal Issues in Training	195	(1)
Conclusion	196	(1)
Key Terms	197	(1)
Discussion Questions	197	(1)
Class Exercises	198	(1)
References	198	(3)
chapter seven MOTIVATION	201	(24)
Motivated Managers and the "Profit" Motive	202	(3)
Theories of Motivation	205	(16)
Conclusion	221	(2)
Key Terms	223	(1)
Discussion Questions	223	(1)
References	223	(2)
chapter eight PERFORMANCE APPRAISAL	225	(37)
Definition of Performance Appraisal	227	(3)
Drawbacks of Performance Appraisal	230	(1)
Designing the Appraisal System	231	(6)
Types of Appraisals	237	(11)
Administering Performance Appraisal Programs	248	(6)
Legal Issues in Performance Appraisal	254	(2)
Conclusion	256	(1)
Key Terms	257	(1)
Discussion Questions	257	(1)
References	258	(4)
chapter nine DISCIPLINE AND DISCHARGE	262	(31)
Defining Discipline	263	(6)
Creating and Designing the Disciplinary Program	269	(2)
Administering the Disciplinary Program	271	(3)
Conducting Disciplinary Investigations	274	(7)
Discipline and Discharge in a Union Setting	281	(1)
Fundamentals of Discharge	281	(4)
Legal Issues in Discipline and Discharge	285	(4)
Conclusion	289	(1)
Key Terms	290	(1)
Discussion Questions	291	(1)
References	291	(2)
chapter ten LABOR RELATIONS	293	(38)
The Labor Movement in the United States: A Brief History	293	(8)
Unions	301	(5)
The Bargaining Relationship	306	(4)
Collective Bargaining	310	(7)
Strikes	317	(1)
The Employer's Response	318	(1)
Dispute-Resolution Techniques	319	(2)
The Role of Security in an Organized Labor Setting	321	(3)
Conclusion	324	(1)
Key Terms	325	(1)
Discussion Questions	326	(1)
References	326	(5)
chapter eleven SECURITY SURVEYS	331	(26)
Definition of a Security Survey	331	(6)
Conducting the Security Analysis	337	(17)
Conclusion	354	(1)
Key Terms	354	(1)
Discussion Questions	355	(1)
References	355	(2)
chapter twelve BUDGETING	357	(32)
Overview of Budgeting	358	(7)
Types of Budgets	365	(8)
New Budgeting Paradigms	373	(4)
The Budget Cycle	377	(4)
The Budget Game	381	(4)
Conclusion	385	(1)
Key Terms	386	(1)
Discussion Questions	386	(1)
References	386	(3)
chapter thirteen SCHEDULING	389	(29)
The Importance of Scheduling	390	(1)
Factors to Consider in Scheduling	391	(5)
The Scheduling Process	396	(1)
Shift Schedules	397	(2)
Shift Models	399	(8)
Educating the Employee on the Effects of Shift Work	407	(1)
Alternative Work Schedules	408	(3)
Redesigning the Work Schedule	411	(1)
The Change Process	412	(2)
Conclusion	414	(1)
Key Terms	415	(1)
Discussion Questions	415	(1)
References	415	(3)
chapter fourteen FUTURES	418	(41)
The Public Sector and Private Security	419	(5)
Influences in the Private Sector	424	(12)
Technology and Security	436	(7)
"Traditional" Crime Issues	443	(3)
The Need for Organizational Change	446	(7)
Conclusion	453	(1)
Key Terms	453	(1)
Discussion Questions	453	(1)
References	454	(5)
INDEX	459

Excerpts

A recurring theme often heard from leaders in the field of private security is that although managers typically possess the technical skills needed to excel in the workplace, they often lack the fundamental "people" skills that are equally important to ensuring that an organization runs smoothly. In my experience teaching at the university level, many of the major discussion points and questions from my students are not related to security systems, technology, or hardware. Instead, they deal with the interpersonal aspects of managing people and with the daily activities a security manager is expected to perform. My own employment and other practical experiences with security organizations has validated these concerns and prompted me to address these issues in this book. I wrotePrinciples of Security Managementwith an orientation aimed at providing the reader with a comprehensive understanding of what it takes to be an effective security manager. This book is premised on the fact that security operations and practices do not operate in isolation. Regardless of whether the security organization is proprietary or contractual, it operates in a broad context and interacts with other departments, organizations, or systems. This implies that students and security practitioners need to apply cutting-edge business practices and principles in their organizations if they are to ensure personal and organizational success. In order to help readers achieve this goal, this book incorporates contemporary research and information drawn from the social science and business literature. It provides the reader with a comprehensive and balanced understanding of the role and functions of security in the twenty-first century. The organization of this book reflects the knowledge, skills, and abilities that are needed to be a successful security manager and maximize an employee's potential. The focus is on the management of the greatest asset any company can possess--its employees. The first three chapters provide the basic framework for the remainder of the text. Chapter 1, the introduction, provides the reader with a general discussion of the current state of security and management principles. A historical review of the industry is also presented to help the reader gain an understanding of the current state of security. Chapter 2, meanwhile, provides the reader with an understanding of the need for leaders in security organizations and reviews principles and theories related to effective leadership. Chapter 3 summarizes the major points of being an effective supervisor, including the diverse roles and responsibilities of the supervisor. The fundamental managerial activity of planning and decision making is discussed in detail in Chapter 4. The next five chapters focus on the progression of managerial activities related to supervising employees. Chapter 5 examines the recruitment and selection process as well as legal issues that must be considered when hiring new employees. Chapter 6 provides a general overview of issues related to training employees. Once these employees are properly trained, another managerial responsibility is motivating them to maximize their potential and contribution to the organization. Motivation is addressed in Chapter 7. The need for monitoring the performance of individuals is also a fundamental managerial activity. Chapter 8 discusses contemporary approaches to properly managing and designing an appraisal system that is acceptable to employees and managers in the organization. Chapter 9 deals with issues related to the discipline and discharge processes in organizations. It includes a discussion on the need for the creation and maintenance of a disciplinary program as well as procedures for discharging employees in an ethical, fair, and legal manner. The next three chapters examine specific issues in private security. Chapter 10 exposes the reader to a greater underst