Foreword | |
Preface to the Revised Edition | |
Preface to the First Edition | |
About the Author | |
Recognizing the Need for Reform | |
Identifying Responsible Leadership | |
Reaffirming Institutional Mission | |
Defining What Constitutes a Program | |
Selecting Appropriate Criteria | |
Measuring, Analyzing, Prioritizing | |
Anticipating Process Issues | |
Implementing Program Decisions | |
Achieving Strategic Balance | |
Outsourcing Practices in Higher Education | |
Sample Process Agenda Adopted by a Land Grant University | |
Criteria for Measuring Administrative Programs | |
Case Studies: Excerpts from Implementation Plans | |
Sources of Hidden Costs | |
Model Communication Plan | |
Prioritization Process and Implementation | |
References | |
Index | |
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