The Problem Solving Journey Your Guide To Making Decisions And Getting Results

by Hoenig, Chris

• ISBN13: 9780738202808
• ISBN10: 0738202800
• Format: Paperback
• Copyright: 2000-11-17
• Publisher: Basic Books
• More Book Details
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Summary

In an economy where knowledge is power, no one can expect to succeed without the ability to solve problems-to gather information, weigh options, make decisions, and take effective action. Drawing from his practical expertise in information management, Chris Hoenig offers a hands-on guide to the art and science of problem solving-featuring examples of successful problem solvers such as Colin Powell and Lou Gerstner, and leading organizations as diverse as VISA, the Orpheus Chamber Orchestra, and NASA. Using a wide variety of diagnostics, self-assessment tools, and other interactive elements, Hoenig helps you identify your own problem-solving profile and navigate the six dimensions of the problem-solving journey, from "creating the mindset" to "delivering the results." For executives and entrepreneurs, front-line supervisors and project leaders,The Problem Solving Journeywill be an indispensable resource.

Author Biography

Christopher Hoenig is Chairman and CEO of Exolve, Inc., a software products and consulting firm. Formerly Director of Information Management and Technology Issues at the General Accounting Office, a consultant with McKinsey & Co., and a successful entrepreneur, he works with a wide variety of organizations in the public, non-profit, and private sectors. He also writes and presents frequently on issues of problem solving, leadership, and technology. He lives in Washington, D.C.

Table of Contents

Preface	xi
Acknowledgements	xv
Introduction	xvii
Generate the Mindset
Develop Potent Ideas and Attitudes	1	(36)
President Dee Hock
Ralph Nader
CEO Jeff Bezos
Toni Morrison
President Ron Barbaro
Commandant Charles Krulak
Know the Territory
Ask the Right Questions and Get Good Information	37	(42)
CEO Robert Shapiro
Dr. Craig Venter
Dr. William Haseltine
Dr. Ants Leetmaa
Dr. D. James Baker
Dr. Bernard Loeb
Director Robin Allen
Raymond Lammes
Build the Relationships
Cultivate Quality Communication and Interaction	79	(40)
President Franklin
D. Roosevelt
Tom Peterson
John Thompson
Billy Shore
Manage the Journeys
Choose Destinations and Set Directions	119	(40)
Dr. David Nicolaou
Aura Oslapas
President Nelson Mandela
Colin Powell
Create the Solutions
Design, Build and Maintain Optimal Solutions	159	(44)
Edward Landesmann
CEO John Brandon
President John Sawhill
Dr. Kenneth Castro
Dr. Eric Weischaus
David Boies
Bill Gates
Deliver the Results
Practice Intuitive Disciplined Execution	203	(42)
Isabelle Autissier
Ron Ponder
CEO Lou Gerstner
Dean Kathleen Sullivan
President Jeff Skilling
Dominic Fonti
Paul Kaminski
The Guide to the Guide	245	(20)
Sources	265	(12)
List of Figures	277	(2)
Index	279